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We’re using Acumatica’s WMS and we’ve run into an issue with a pick list that was started by one user but not confirmed. The original picker left for the day without completing the pick, and now the pick list is essentially locked—no other users can access it, either through the picking screen or the pack-out stage.Is there a way for a different user (such as a supervisor or another picker) to either take over the pick list or force it into a confirmable state so we can move the order to packing?Any guidance on how to handle in-progress pick lists that are abandoned before confirmation would be appreciated!

Working in 24r2 version, creating an email template with table inserting release AP check application history.   I believe the view ‘APPost’ is correct as the email does display table entries for the number of documents in the application, but each table entry is repeat of same information.  I have changed the data elements to many different selections, sometimes nothing is displayed.In 24r2, the selection is ‘ADJUST HISTORY’. Visual viewHTML viewemail body created 

We have some shipping terms that are outdated and should not be used. However, they have been used previously, so we can’t just delete them, as it will break past SOs. Is there a way to handle these in the system to prevent their use while retaining their historical record?

Hi All, in the modern UI when you click the Filter Settings button, it doesn't open the Filter Settings dialog box at all, as expectedly on normal functioning.had to switch to Classic UI, for that particular form any time i need to open that Filter Settings. just wanna find out if this case is unique to me, or is a widely known issue with the Modern UI?thanks!  

Can customer use Acumatica 2024R2 until June 2026 when this version retired on 5 May 2026 ? Because the expired contract customer will due on 24 June 2026

Does anyone have any preferred setups for handling expenses incurred on corporate credit cards?For context: We have 40+ corporate cards held by employees, each of which tends to incur 1-3 charges per day due to the amount of travel involved in our business. A very large proportion of these charges are fuel but the rest could be anything from lodging to supplies to recurring subscriptions.We implemented the Acumatica Time and Expense Module with bank feeds to import transactions so that employees could attach receipts and code what the purchases were for. However, this has proven to be an extremely clunky system and isn’t working particularly well for us because:The charge doesn’t import on the day it was made causing employees to have to wait 1-3 days to be able to attach receipts and then it can take another 1-3 days to route through the approvals process The fact that you have to claim a receipt then create a claim for the receipts in order to submit everything is essentially giving

Has anyone integrated Fresho with Acumatica?Our management wants to use Fresho to answer incoming phone calls and automatically create sales orders inside Acumatica. Has anyone done this implementation before?

I’m editing the email template for Dunning Letters.I want to include a sentence that has the due date for the overdue balance. 14 days from the day the letter is sent=Today()+14 isn’t something that works when I add it into the template’s email body. What’s the trick to get this to work?

What 3rd party Product will you recommend for the user-configurable certificate?

I would like a report showing the invoices for customers by ship to state. 

We recently updated from 24R2 to 25R2. For HIPAA and data security reasons, we need an audit trail on our customer accounts. 24R2 and previous releases, clicking audit history from the AR303000 showed ONLY the audit history for the current client.After the upgrade, the audit history shows audit history in chronological order for all accounts, and only about 2 days worth of audits shows up on the page.Screenshot of current audit history--expanding the history shows field changes for any customer, not just limited to the customer ID.Same customer - audit history from 24R2 (we still have a testDB prebackup). expanding the changes is limited to the customer ID.  Our developer has been unable to find the changes in this screen.  Do we need to try to build a GI to re-create this funtionality? Our security policy requires this audit log to be accessible and usable. Thanks!

 Love seeing this on my desktop every day!  (This is a login banner from 26R1).   

I have a publicly traded customer who is looking to track any changes made in settings in Acumatica.  They have asked how to track the last modified date for any report in the system.  When you go to a report form in Acumatica like AR641000, there is no DAC schema provided and you know that the entries on the Report Versions tab must be stored somewhere.  I have two questions:What table in Acumatica is there a list of all the existing reports? What table are the Report Versions entries stored in?Thank you,John 

The Item ID hyperlink on Sales Order and Shipment details cannot open the Stock Item popup window, no response after clicking.But the same Item ID link works fine in AR Invoice screen, can open stock item page normally.Can somebody give some advice?

We have a customer who wants to use multiple virtual warehouses to allocate stock.In reality, all of the items are in the same physical location.If a particular warehouse is selected on the sales order, so in turn the shipment, is it possible to change the warehouse that the item is picked from when using the Automated Warehouse Operations/handheld device? 

Hi Acumatica Community,I’d like to share a resource dedicated to Acumatica in Vietnam:https://acuerp.vn/This is a Vietnamese blog focused on practical Acumatica usage, built to support both businesses and consultants working in a local context.The main goal is straightforward:– Help companies understand how Acumatica fits real operations before implementation– Share hands-on configuration, customization, and deployment experience– Provide practical use cases instead of generic documentationKey highlights:– Content tailored to Vietnamese business environments (finance, distribution, construction, F&B)– Real implementation scenarios from actual projects– Guidance on system setup, workflows, and data structure– Insights into applying Acumatica for cost control and operational efficiencyIn many ERP projects in Vietnam, the challenge is not the software itself, but how to adapt it correctly to local business models. This blog focuses on solving that problem with real-world experience.Th

Hi, how do I set up an automatic email to go to all customers excluding 1 customer class at the end of the month (on or around the 25th of each month) that provides a reminder of all outstanding invoices that are due at the end of the month and have the system attach the invoices to the email?I’m thinking setting up an automation schedule to prepare statement and another automation schedule to print/email statements. The fact that I need to exclude a customer class, I think I’ll need to create a new statement cycle? Please let me know your thoughts.See example email below:Dear Valued Customer,This is a courtesy email to let you know that your invoice/s will be payable soon. Invoice Number Invoice Date Invoice Due Date Invoice Amount Balance Owing Status INVxxx 16/01/2026 28/02/2026 $1,540.23 $1,540.23 Due on 28/02/2026 INVxxx 22/01/2026 28/02/2026 $43.10 $43

Even after rebooting my machine, every single time that I try to create a new instance of 26R1, I get these errors and the installer stops:Even if I press OK, I get more log errors:If I press ignore, I just get more of these errors about the other log files that the installer created.Question: how to get past these log errors so I can create a new instance?Here’s the full error:Cant't create the site 26R1 -------------------------------------- Inner Exception: Exception occurred while deploying the site files.  --------------------------------------  Inner Exception:  Exception occurred while backing up the files from 'C:\deployment\sites\26R1\' directory. Try to do it manually.   --------------------------------------   Inner Exception:      WARNING: The process cannot access the file because it is being used by another process.   C:\deployment\sites\26R1\Logs\log_prepare_2026-04-09_11-11-53.txt         WARNING: The process cannot access the file because it is being used by another pr

I’m attempting to add a parameter to a Dashboard for the Branch.  I will then use that parameter in the widgets for that dashboard.  (Goal is to get a branch-specific dashboard.) When I went to add the parameter, I’m not sure which Schema Object to use to find a field for the branch to use in the parameter.  Ideally, I’d like to have the parameter populated with a value for the Current Branch. Any ideas on this would be greatly appreciated!

Hello all,I have been trying to fetch the GIs from Acumatica and push to Power BI. I installed the Power BI desktop version, created a new API user in Acumatica with admin and OData roles assigned.Selected Get Data → OData option in Power BI:  Entered in the URL:https://Application site domain/odataFYI, Its a multi tenant site. and then clicked on connect, after entering in the password:I tried to login using the “Basic” menu in the left pane also, but triggers the same error. Can anyone guide me on this how can I get this connected?The PowerBI username being used here is of UserType=API in Acumatica.Thanks.

Hey, Gang - running into an odd result when creating an access role.  I need to have the Stock Items screen ONLY display the CROSS REFERENCE tab.  As it stands, revoking everything but the Cross Reference tab and a handful of other fields somehow still allows the GENERAL and RELATED ITEMS tabs to be visible - I ONLY want the Cross Reference tab.  Here’s what I didCreated a new role (IN X REF) and only gave access rights to the Stock Items screen in Inventory Next, I gave let the Cross-Reference container inherit the rights of the screen and gave the Inventory Item container the Delete access (this could easily have been View Only, but I had already tested that).   Then I revoked essentially everything in the Inventory Item container with the exception of a handful of fields. ​​​​​​​However, the General tab is still visible because of the Auto-Incremental Value field. This isn’t as big of an idea because it’s not editable.   ​​​​​​​But the Related Items tab is visible a

Hello team,How to resolve this error? 

a case where an auto Sales Order Shipment (SOS) is not being created by the system.Details:Sales Order quantity: 13 Inventory on hand: 15 Qty available for shipping: 15 Inventory exists at XYZ location and has been available since April 10 Inventory is not reserved elsewhereDespite sufficient availability, the SO line goes to Back Order and no auto SOS is created.What conditions would prevent Acumatica from auto‑creating the SOS in this scenario? and when I update manually shipping rule and create shipment , below error pop up.  

I’m working through S110_System_Security_2026R1 and got a bit confused about the wording around “creating a system tenant.”From my understanding, the system tenant is automatically created with the instance and isn’t something we manually create -  we only create non-system tenants.However, the guide says, “when you create a system tenant,” which makes it sound like a manual action.Is there ever a scenario where we actually create a system tenant ourselves? Or should this read.. “when you create a new tenant, you may be signed out after its creation,...”For context, I’m working on a local instance that initially had a single tenant. 

I’m wanting to be able to setup what is a “Shared Mailbox” in Office 365 as a system email account.I’ve found this post that says it is possible but I’m not sure how the authentication would be setup as a shared mailbox doesn’t have a ‘password’ and is accessed via another user logged in who has permission.. How We Process Email Inside of Acumatica: Start to Finish (cs3technology.com) I’m assuming it would have to be POP3 and not IMAP potentially?