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Business event triggered by status changed does not work

  • 14 June 2022
  • 6 replies
  • 502 views
F
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Hi,

I need to work on business events. Once the check has been approved and its status changed to balance, it should trigger the business event and will send an email notification. My generic inquiry is working fine. I think I just missed something. 

Hope someone can help me with this.

Thanks!

Generic Inquiry
Business Events
Email Notification
Email Notification

 

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Best answer by Naveen Boga 17 June 2022, 10:03

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Naveen Boga
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Hi @franciacervana05  I don’t see any issues with your BE.

But now, I have created a new BE for the Invoices GI and verified and it’s working as expected.

Can you please try like below and verify.

 

 

 

 

Naveen B
F
Rank

Hi @Naveen Boga, 

I tried this (Figure 1). However, it’s not working. What works is the record inserted condition (Figure 2) as advised by  AcuSupport. Still, thank you for the insights.

Figure 1
Figure 2

 

Naveen Boga
Rank
Userlevel 7
Badge +17

Hi @franciacervana05  Have you check the History and did you find any records?

 

 

Naveen B
F
Rank

Hi @Naveen Boga. This also works. The email notification has been processed. Thanks!

 

 

 

Naveen Boga
Rank
Userlevel 7
Badge +17

Hi @franciacervana05  Awesome :) Thanks for sharing the update here.

Naveen B
K
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I have a similar issue as franciacervana05, I have the exact same GI and BE in different tenants. The business event works in a test tenant, but not production. It’s simply looking for a “Field Changed” in the SO screen. It works fine in test.

 

Trigger Conditions

 

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