System Health and Performance

This morning, users with Microsoft Edge are having issues when typing into fields, such as the Inventory ID field in the Inventory Summary page, When they start typing, their typed characters immediately disappear, and they cannot complete typing in a part number.  This does not impact our Chrome users.Are there any other customers having this issue?

Hello Team,I hope you are doing well.I would like to raise a concern regarding the performance and stability of the Acumatica sandbox environment. As an Automation QA Engineer, I have been experiencing significant issues that are impacting our automation testing efforts.One of the main challenges is the inconsistent and unstable page load times. The environment's performance varies considerably, which affects the reliability of our automated regression test executions and often causes test failures.In addition, we have noticed that UI element locators are not stable and frequently change or become unreliable. As a result, our automation scripts require continuous updates and daily maintenance to keep the test suite functional. This consumes a significant amount of time and effort that could otherwise be focused on expanding test coverage and improving quality.I would also like to note that these issues have been present in both the previous sandbox environment and the newly upgraded ve

       I deployed a production environment (with a license) on 2024R2. When I open a Customization Project using the Customization Project Editor, it is extremely slow and almost unbearable. However, other operations in this environment seem to have normal performance—only the Customization Project Editor is very slow.     By contrast, the same project refreshes normally in my testing environment (without a license). Why is this happening?

For those who have upgraded to 26R1 and the Modern UI, how has your experience been so far? Curious whether anyone is seeing any notable: Any performance issues or screen load delays Bugs or regressions UI quirks or navigation challenges Improvements you’ve actually liked Would love to hear how stable things feel across different tenants and industries.

Hello all,Recently we have begun to increasingly see the below error when we attempt to make a shipment. To resolve it we end up repeatedly trying to create a shipment until the error resolves on its own. Does anyone else experience this problem? Is there a known fix? We are on the latest build of 25R2 the screens involved are the shipment screen and sales order.  

We have expanded Field-level audit across five tenants for around 45 screens in each tenants(45 * 5 Screens). Before we promote this to Production we want to understand the cost and the correct way to operate it long term.

Is there a way we can download all the attachments from the Acumatica. Also, It possible to delete all the attachments from one screen.

We just had a customer upgrade to 2025 R2 and everything seems to take a little longer and timeout errors are fairly common. We noticed this in 2025 R1, but the issues seem to persist in 2025 R2.For example I just imported about 2,000 invoices and the GI for the invoices and memos list in the modern UI is offering a timeout error. The issue resolves itself when switching the screen back to classic.Is this a common experience on other sites?  

I wanted to take a minute to share this with the community. If you have the following feature enabled on Microsoft Edge, it breaks the ability for Acumatica to export to excel ( the little excel buttons on every grid in the system ) if you are using Modern UI. Disable it and you can export to excel again.  

Hi everyone! Anyone here who experience slow loading on 2024 R2 instance in general? My current version is Build 24.207.0011.

We upgraded our client to Prime from Advanced.Shortly after, we upgraded from 2024.1 to 2025.1We are experiencing extreme speed issues ever since.We have a case logged since 10.28.2025 but no resolution yet.Is anyone else experiencing slow down since upgrading either their license or version?I’d be interested to hear.Thank you.

Hello all,Where can I find the format of password of user accounts in Acumatica?

26R1 25R2  Does anyone else also have this issue, I can’t export/import approval maps in 26R1    

in 25R1, what logic is used to archive sales orders?  shipments?  The help doc states that sales orders with a status of complete or canceled will be archived.I ran the archive process on sales orders and shipments.  The majority of the sales orders were archived but I still have sales orders that fall outside of the retention period with the completed status.  The archive process did not archive any of my 20k shipments that fall outside of the retention period.Any insights?

I use acumatica from 2016 and use 2016 version with .net 4.8. and i migration into acumatica version 2024 and still use .net 4.8, why u dont upgrade your engine ? fix ui and ux only.

Hi Acumatica Community, I am in a situation where in our production environment when a user upon Loading the Documents and just before clicking “Save” the system is working perfectly.The moment “Save” is clicked the system becomes unresponsive for all the other users who were trying to do anything. The “Save” action alone is taking almost minutes sometime even multiple minutes and no other user is able to do anything and the system just becomes unresponsive.I did check if it could be related to some customizations and even tried unpublishing the customization that touched this screen; the problem still exists.Steps that I have taken to find the root cause of this:Tried to do record a Profiler for this action from the moment this screen loads. Upon inspecting the profiler for multiple scenarios the thing that was consuming the most of time was an Update SQL specially an update query that was taking multiple seconds. the longest time consuming SQL update statementupon sorting on the long

Hi,We upgraded to Acumatica Cloud ERP 2022 R2 Build 22.212.0046, and since  then we are getting this error every now and then. Our users are getting tired of this already.Any one experiencing the same issue? 

We have an internal test server.  Previously when I would run the PatchTool it updated within seconds.  Today I am running the newest version of the PatchTool against a 25R2 site.  It appeared to hang up on “Starting UI Compilation” but I let it run and it finally finished.  I then ran against another site and paid attention to the time.  It started the UI Compilation and 11:35 and didn’t finish the update until 11:47 (12 minutes).  Anyone else run into this?  Is this to be expected now?  You can see below that Node.js JavaScript Runtime was eating up most of the CPU.  Just curious if this is now normal.  

Is there a way to have audit tracking on when changes are made to the Enable/Disable Features screen? I think this is important for proper tracking and error checking, in the event there are any bugs that come up.

I wanted to help out if anyone was having an issue with slowness after an upgrade to 25R2.  I have two instances that both have the same issue (support tickets 482453 & 482455).Check your system monitor and look for failed Automation Scheduler exceptions.  Look at the details and see what schedule is causing it.  For us it’s Cross-Selling ML Generation.  We disabled it manually and seems to have resolved the slowness.  What I believe is happening is in the AUSchedule DAC, the AbortCntr field is a smallint data type which is a range of -32768 and 32768.  What I think is happening is it's maxed out at 32768 (failures) already and trying to add a failure to it which I think is causing a buffer overflow and it doesn’t know what to do so it’s causing the system to slow down.   We can see in AUSchedule that the AbortCntr is set to 32767.  I have manually disabled the automation schedule for it.  Notice that the new “Max consecutive aborted executions” checkbox of “Do not deactivate” is c

Was anyone else part of the emergency maintenance done this past weekend?  We were apparently moved to a new server node or something, as both our Installation ID and external IP were changed.I’m not sure the reasons for the migration, but since users started to sign in today, our performance has been abysmal, at times completely unusable.  Our VAR has an Urgent ticket open with Acumatica support but I’m curious if anyone else that was part of this maintenance is seeing any issues.

After upgrading to Acumatica 2025R2, some of my users started experiencing random slowdowns. Each week, one or two users report performance issues, but when I check the PCs and the server, neither is running at full capacity. I’m not sure what’s causing it

We upgraded to 2025 R2 build 25.200.0248.3 and are disappointed to learn that after the plugin “fix” was announced there is a current bug/issue and it cannot be used with Modern Authentication.Wondering how many other customers out there have Modern Authentication?  Can we push Acumatica for a fix in 2025R2?As of late we heard Acumatica is are aware of this issue with the modern authentication, but there is currently no fix for it.  We’ve been anxiously waiting for almost 2+ years.

Does anyone know how often Acumatica backs up our instances when they are hosting them?Do they keep any historical backups or just the most recent?Nothing wrong, just a general inquiry. (see what I did there?)

Hi Community,We are working with a customer where the AuditHistory table has grown significantly (currently around 387 GB), and we are evaluating cleanup and retention options.Background: The client wants to reduce database size and improve manageability. Similar cleanup work was performed several years ago for this same customer. Client Requirements: Separate Financial audit logs from CRM audit logs. Remove all CRM audit logs. Retain only the last 7 years of Financial audit logs. Information received from Acumatica Support: Financial and CRM audit logs are stored together in the same AuditHistory table. There are no built-in retention settings for specific audit log types.     Questions: Has anyone implemented a workaround or customization to separate Financial vs CRM audit logs? Any best practices for managing large AuditHistory tables in similar scenarios? Any insights or recommendations would be greatly appreciated.Thanks in advance!