System Health and Performance
Discussions about optimizing performance
- 69 Topics
- 254 Replies
Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records. Thanks !
Hi all, I am currently set up system automatically send dunning letter when sales order status is credit hold by using business event.But there is a problem with my attached file, system send all dunning letter avaiable not only for this customer.Below is the email template and business event I have set up. Thanks in advanced.
A historical full snapshot from a couple of years ago was taken without properly activating the system lockout and then restored to the site. Is there a method by which the site can generate a safe snapshot? Is this something that Acumatica Services needs to perform? I have rebuilt indexes and optimized the db then scheduled a lockout in attempt to take a safe snapshot but still receive the following notice:
Hi All,When creating SO type TR, the information of the Customer will be default as MAIN:I would like to create a Schedule that will auto UPDATE IN all shipments that has customer ID MAIN and Custsomer Name MAIN as belowBut it seems this condition doesn't work. Do you have any idea to process with this condition.Best regards,Yên Chi
Hi,We have a site that uses the Pick,Pack and Ship screen to dispatch shipments. As part of there proof of dispatch procedure they take a photo of the items before dispatch. These attached photos are really only needed for around a month as the item will have been delivered in this time so we need to come up with a way to delete them on mass as they are a SaaS site and its eating rather a lot of there allocated space!I’ve attached a GI that shows what i mean. Any ideas how to remove them? CheersAndy
Hello Team, One issue is facing that in acumatica time and system time is different and due to that session expire issue is happens quite alot so i want to fix the issue regarding set the EST time in Acumatica platform so your help is alot to me Please find attachment. Thanks and RegardsRushabh Shah@Naveen Boga @laura01 @BenjaminCrisman
Hello Team, There is one major issue happen with Acumatica repetitively,Production server of acumatica goes up(CPU and memory) when any request is stuck in acumatica like below Stuck Request in AcumaticaAccording to above screenshot request is stuck so , my concern , Is there have any possibility to kill only this request other then Restart application or Restart IIS Thanks and RegardsRushabh Shah @Naveen Boga @BenjaminCrisman @laura01 @mikeho
Hello,We currently have an Active directory linked to our Acumatica user base, we have noticed over the past year users have entered the status “Disabled”, do you know what would cause this, is Active Director pushing something to Acumatica that would be causing this?Thank you
HiOur acumatica (MYOB Advanced) has been broken for 5 days, with business events not firing at all, or severely delayed by 24 hours. This has been crippling for our business, however the local MYOB support team seem disinterested in solving our problem. We suspect that the system queues are broken/overloaded but we cannot even access the SM302010 page to check this, or clear the queue or restart the despatcher. When visiting SM302010 it either spins around indefinitely, or errors with the message (attached as image).As this is a hosted platform, we don’t have access to IIS/Application Pools/MSMQ and our local supplier doesn’t seem to even know what that is when I mention it the past 5 days. Has anyone else experienced a similar issue, and how was it resolved?Thanks!
Hi everyone, I want to set approval condition when PPV field is non-zero but I don't see PPV Amount field on assignment maps screen, anyone have an idea to set up I’ve already tried to set up on another screen (Bills & Adjustments) or purchase order but it doesn't work.
Is it possible to Create Purchase Order from Project PM301000?We set all items we use for that project on Cost Budget Tab (including inventory id, qty). When creating PO, we will go to Purchase Order PO301000 and add ADD PROJECT ITEM, and only inventory id goes in. We expect the system will take the qty & unit from Project so we don't have to input that data again.
we have upgraded from 2020R2 to 2022R1. Ever since, in both our SaaS Acumatica and our AWS sandbox, I have not been able to get a snapshot to export. The snapshot will complete as long as I do not ask to prepare for export. But then when I tell it to prepare for XML export, I get the following error after about 10 minutesThe operation has been aborted.I have plenty of space, and have actually deleted all the old snapshots. Also I have ran the optimize database after each delete and failed attempt. I have also restarted application after database optimization and nothing seems to help. Any ideas would be greatly appreciated.
Acumatica markets its software as being sold based on the number of transactions the customer performs. So in theory, it should not care about the hardware specs of an individual client server that is running Private Cloud, as long as they are operating within the limitations of their transaction count (Acumatica will care with regards to servers it hosts on clients’ behalf, because there is a cost impact to Acumatica of provisioning more performant/expensive servers).However, if you look at the help documentation, you get statements like this with regards to Private Cloud subscriptions (https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=54ef574c-0adf-48a0-b5be-d3438a6e5400):When your organization purchases a Private Cloud Subscription (PCS) or Private Cloud Perpetual (PCP) license for Acumatica ERP, your purchase manager selects a License Tier, which limits the parameters that influence system performance. The License Tiers are grouped into the following series:S Series: Inc
Dear All,There is some item that has an expired date but when we check with the supplier, they agreed to extend expire date. Our old system allows us to change the expiration date, but I don't see any screen manage this on Acu Is this possible to change the Lot/ Serial Number for a specific item - user sometimes got mistakes and inputs the wrong Lot NumberBest regards,Yên Chi
Hello, In “Search in Files”, I can select multiple files at the same time, but if I click “delete file”, only the first file in selection will be deleted. Is it a bug? Or the system is designed to do so? Now, my question is , is there a way I can delete the out of date files in batch?
I have created a snapshot without attachments and wiki and exported it to XML from a production instance. When I attempt to restore the snapshot to a different (test) instance, I get an error: - Violation of PRIMARY KEY constraint 'Note_PK'. Cannot insert duplicate key in object 'dbo.Note'. When I do a search in the notes.xml file from the snapshot export, the id identified in the error message is <row NoteText="" GraphType="PX.SM.EmailSendReceiveMaint" EntityType="PX.SM.EMailAccount" NoteID="e6ed61c5-0122-ec11-9b48-00224843cfc4" /> The test instance to which I am restoring already has a older version of the same data. How should I resolve this?
Dear All,We are following the consigned inventory process in this articlehttps://www.acumatica.com/blog/how-to-implement-consigned-inventory-part-1/ the default setting for the transfer receipt is transferred type 2-step, which means we have to create a Purchase Receipt for that transaction.is it possible to change it to 1-step? It means skip the step creating Purchase Receipt and auto release transferThanks in advance.Yên Chi
If I create an email and type a word in, then click Insert Link, when the Insert Link window appears, the system is hanging and I have to reload the page to exit out. I am an admin and have permissions (Delete) to Files and File Maintenance under the Hidden folder.I also tried Incognito (Chrome) as well as Mozilla Firefox. See attached video. Any suggestions?Recording is saved at link below.https://www.screencast.com/t/eeOsJ4lRLDZt
User cannot add/upload files to transactions system seems to spin or hang - was working for her the last year
An end user has been having issues lately with adding file attachments to transactions such as AR Payments. She has Admin Security, her security has not changed and she has the same security roles as other users and they are not having the issue. She has been adding attachments for over a year and lately it just spins and the screen hangs when she chooses upload. Also when she does the drag and drop her icon just spins. If she refreshes the screen, sometimes the file is there and is uploaded. But sometimes it isn’t.If she goes to another testing tenant it works just fine and she is able to add an attachment. I can add the attachment she is trying to add just fine and it works immediately in production.I have had her clear her cache in Chrome, also she has tried Firefox browser and the issues still occurs. Any suggestions before I open a support case?
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