System Health and Performance

I use acumatica from 2016 and use 2016 version with .net 4.8. and i migration into acumatica version 2024 and still use .net 4.8, why u dont upgrade your engine ? fix ui and ux only.

Hi Acumatica Community, I am in a situation where in our production environment when a user upon Loading the Documents and just before clicking “Save” the system is working perfectly.The moment “Save” is clicked the system becomes unresponsive for all the other users who were trying to do anything. The “Save” action alone is taking almost minutes sometime even multiple minutes and no other user is able to do anything and the system just becomes unresponsive.I did check if it could be related to some customizations and even tried unpublishing the customization that touched this screen; the problem still exists.Steps that I have taken to find the root cause of this:Tried to do record a Profiler for this action from the moment this screen loads. Upon inspecting the profiler for multiple scenarios the thing that was consuming the most of time was an Update SQL specially an update query that was taking multiple seconds. the longest time consuming SQL update statementupon sorting on the long

We upgraded our client to Prime from Advanced.Shortly after, we upgraded from 2024.1 to 2025.1We are experiencing extreme speed issues ever since.We have a case logged since 10.28.2025 but no resolution yet.Is anyone else experiencing slow down since upgrading either their license or version?I’d be interested to hear.Thank you.

Hi,We upgraded to Acumatica Cloud ERP 2022 R2 Build 22.212.0046, and since  then we are getting this error every now and then. Our users are getting tired of this already.Any one experiencing the same issue? 

We have an internal test server.  Previously when I would run the PatchTool it updated within seconds.  Today I am running the newest version of the PatchTool against a 25R2 site.  It appeared to hang up on “Starting UI Compilation” but I let it run and it finally finished.  I then ran against another site and paid attention to the time.  It started the UI Compilation and 11:35 and didn’t finish the update until 11:47 (12 minutes).  Anyone else run into this?  Is this to be expected now?  You can see below that Node.js JavaScript Runtime was eating up most of the CPU.  Just curious if this is now normal.  

I wanted to take a minute to share this with the community. If you have the following feature enabled on Microsoft Edge, it breaks the ability for Acumatica to export to excel ( the little excel buttons on every grid in the system ) if you are using Modern UI. Disable it and you can export to excel again.  

Is there a way to have audit tracking on when changes are made to the Enable/Disable Features screen? I think this is important for proper tracking and error checking, in the event there are any bugs that come up.

I wanted to help out if anyone was having an issue with slowness after an upgrade to 25R2.  I have two instances that both have the same issue (support tickets 482453 & 482455).Check your system monitor and look for failed Automation Scheduler exceptions.  Look at the details and see what schedule is causing it.  For us it’s Cross-Selling ML Generation.  We disabled it manually and seems to have resolved the slowness.  What I believe is happening is in the AUSchedule DAC, the AbortCntr field is a smallint data type which is a range of -32768 and 32768.  What I think is happening is it's maxed out at 32768 (failures) already and trying to add a failure to it which I think is causing a buffer overflow and it doesn’t know what to do so it’s causing the system to slow down.   We can see in AUSchedule that the AbortCntr is set to 32767.  I have manually disabled the automation schedule for it.  Notice that the new “Max consecutive aborted executions” checkbox of “Do not deactivate” is c

We just had a customer upgrade to 2025 R2 and everything seems to take a little longer and timeout errors are fairly common. We noticed this in 2025 R1, but the issues seem to persist in 2025 R2.For example I just imported about 2,000 invoices and the GI for the invoices and memos list in the modern UI is offering a timeout error. The issue resolves itself when switching the screen back to classic.Is this a common experience on other sites?  

Was anyone else part of the emergency maintenance done this past weekend?  We were apparently moved to a new server node or something, as both our Installation ID and external IP were changed.I’m not sure the reasons for the migration, but since users started to sign in today, our performance has been abysmal, at times completely unusable.  Our VAR has an Urgent ticket open with Acumatica support but I’m curious if anyone else that was part of this maintenance is seeing any issues.

After upgrading to Acumatica 2025R2, some of my users started experiencing random slowdowns. Each week, one or two users report performance issues, but when I check the PCs and the server, neither is running at full capacity. I’m not sure what’s causing it

For those who have upgraded to 26R1 and the Modern UI, how has your experience been so far? Curious whether anyone is seeing any notable: Any performance issues or screen load delays Bugs or regressions UI quirks or navigation challenges Improvements you’ve actually liked Would love to hear how stable things feel across different tenants and industries.

We upgraded to 2025 R2 build 25.200.0248.3 and are disappointed to learn that after the plugin “fix” was announced there is a current bug/issue and it cannot be used with Modern Authentication.Wondering how many other customers out there have Modern Authentication?  Can we push Acumatica for a fix in 2025R2?As of late we heard Acumatica is are aware of this issue with the modern authentication, but there is currently no fix for it.  We’ve been anxiously waiting for almost 2+ years.

Does anyone know how often Acumatica backs up our instances when they are hosting them?Do they keep any historical backups or just the most recent?Nothing wrong, just a general inquiry. (see what I did there?)

Hi Community,We are working with a customer where the AuditHistory table has grown significantly (currently around 387 GB), and we are evaluating cleanup and retention options.Background: The client wants to reduce database size and improve manageability. Similar cleanup work was performed several years ago for this same customer. Client Requirements: Separate Financial audit logs from CRM audit logs. Remove all CRM audit logs. Retain only the last 7 years of Financial audit logs. Information received from Acumatica Support: Financial and CRM audit logs are stored together in the same AuditHistory table. There are no built-in retention settings for specific audit log types.     Questions: Has anyone implemented a workaround or customization to separate Financial vs CRM audit logs? Any best practices for managing large AuditHistory tables in similar scenarios? Any insights or recommendations would be greatly appreciated.Thanks in advance!

Dear All,We are following the consigned inventory process in this articlehttps://www.acumatica.com/blog/how-to-implement-consigned-inventory-part-1/ the default setting for the transfer receipt is transferred type 2-step, which means we have to create a Purchase Receipt for that transaction.is it possible to change it to 1-step? It means skip the step creating Purchase Receipt and auto release transferThanks in advance.Yên Chi

I have a strange problem that bugged me for ages. For certain records there is a mismatch with the number of attached files vs the count of files. In the example below, you can see it has one file, but states two for the count. I’ve come across a similar thing in the Companies screen on the Visualization Tab, where the Logo File file URL has remained. In this instance, it is fixed by clicking Upload, which ‘nulls’ the path name due to no file being there.In this example though that little trick doesn’t work. Please, any advice would be great, as it is confusing to see a file in the screen, but have no actual linked.

I understand that in the 2025 versions that we are forced to lock out the system to copy company or create a snapshot, which creates a "safe" version.  However, this is creating a very large issue when trying to assist our customers in troubleshooting production issues.We frequently use the copy company to troubleshoot customer's issues without having to make changes directly into production at the time the issue arises.  It is not practical for us to request that customers log out of the system each time we need to create a copy, so now we cannot troubleshoot issues as effective or efficiently as before.  We cannot realistically ask our customers to have all of their users log out and we cannot ask our technicians to only work on troubleshooting after hours.Is there a way to copy company or create a "not safe" snapshot purely for troubleshooting purposes?  We need to be able to assist our customers in real time without forcing them to shut down the system and some issues require copyi

Every few days, our Outlook add in stops working for all users. In Outlook, you click on the ribbon and the add in does nothing and the sidebar is blank. The only way we’ve found to fix this is to uninstall then reinstall the add in. The add in is managed at a admin/company wide level and it can take a number of hours for the uninstall/reinstall process to work. 

Hi everyone! Anyone here who experience slow loading on 2024 R2 instance in general? My current version is Build 24.207.0011.

If I understand correctly, in a SaaS environment, I cannot use a backup I download from the Backup Access Service to restore my production tenant.  I need to pay separately to have Acumatica restore from backup?

Hi,A client is having an issue where they receive the error below on occasion, but sometimes it happens more frequently than other days.Have you ever run into a similar issue before? If not, is there anything you would recommend I check?Also, in case it matters, they are all using Macs, not Windows computers.Kind regards,Andrew  

Hi All,How to make Acumatica automatically export reports to Excel files according to the set date/time and automatically upload to Microsoft OneDrive folder?Description of specific requirements: At 8:00 AM every day. The system will automatically export the "Inventory Balance" report to an Excel file and automatically upload it to the Microsoft OneDrive folder.I look forward to your guidance !Best Regards,NNT

Hello all!We have an accounting employee that when running large jobs, gets kicked out of Acumatica. I know we can change the time out which we have to 30 minutes. We lowered it for security reasons. I didn’t see a way to change it per person so I assume that is not allowed. Is there a way to trick the system to stay logged in longer? Moving the mouse, etc.Thank You!

Hi, I am trying to release this attached bill but keep on getting this error, I have updated the numbering sequence as well for some reason few bills are still returning this error. Anyone else encountering same problem?