System Health and Performance
Discussions about optimizing performance
- 43 Topics
- 161 Replies
Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records. Thanks !
Hi Team, When I try to load entries under the “Approvals” screen, I didn’t find any entries. Later on, when I log in on a different network, all the entries suddenly showed up at the same time. May I know what is the issue here? And what could be the possible fix to avoid such instances in the future? Thank you. Regards,King
Hello.So my DB has significantly increased in size. I suspect the culprit are orphaned snapshots. I had the warning signed in System → Tenants, that there were at least 2 orphaned snapshots but when I clicked on optimize database to remove does orphaned snapshots I got an error almost immediately and then the warning sign disappeared. Is there a way I can manually check in the SQL database to see if there are any orphaned snapshots and to delete all those records from the database? Also when I check the database size in the Acumatica Interface by going to System - Tenants - View Space Usage, it shows the database size is 110GB in total - but SQL Management Studio shows the Database Size is almost 300GB and when I do a manual backup thats about the size of the .bak file... Any pointers as what I can do to fix this issue would be greatly appreciated.
Hello, We are encountering an issue after a recent Acumatica upgrade, with the DeviceHub.Basically, the printer has been configured and was working prior to the upgrade (on version 2021R1), however after installing the latest DeviceHub version 2022R1, the log shows the following message. When I am trying to use the ‘UPDATE PRINTER LIST’ on the ‘Printers’ screen in Acumatica, the DeviceHub log is not registering the request being made from the Acumatica web app. Note: The printer is correctly installed and the machine which is being used to run DeviceHub does have access to it as well. Has anyone ever encountered this please? Thanks and Regards,Nigel Pace
Hello, need your help in executing below query through customization package in live. Is it safe to execute below query. we found over 2+ Lakhs records in this table and we think they are not useful for us. TRUNCATE TABLE AUScheduleExecution
Hello, I have been reading through the articles to figure why the automation scheduling is only working for the “Release AP Documents, but not for the Prepare payments and Process Payments. I am trying to schedule a regular check run to test for potential client. I did get it to work once a few days ago. The initialize scheduler is deactivated. Is there anyway to get it to turn back on, sounds like this may be my issue? Please advise. Thank you,Barbie Jeter
Looking for advice on the managing the Acumatica Push Notifications that covers the below details.1. Ways to manage push notifications. How to identify the specific Push Notification that caused the issue on the Ques. The reason for the Ques not responding and finally why the data in the queue is deleted.2. How to prevent loss of push notification information on the que due to issues.
Hoping someone can help. We are seeing issues where push notifications are not firing. we saw in the systems queue monitor that it’s flashing red. Looks like the queue size is exceeded. We have seen this before and don’t really know how we got it to resolve. But now seeing it again, so we need to understand what this means and how to correctly resolve and then avoid going forward. https://capture.dropbox.com/xFDP8rUPdoGwLAZs?src=ss We tried to “restart dispatcher. that ran for 3 min, but still came back with red and a larger queue size, etc. any ideas what this means, how to resolve and then how to avoid?
Has anyone else noticed this behavior on 2020R2 and later versions?We are seeing this on a third client environment, and the second time for this particular environ.On Feb 28th Tenant 3 had a full snap shot taken and restored to Test Tenant 4. Beginning on the morning or March 3 when a user logged into tenant 4 (or switched from tenant 3 to tenant 4) and this exceeded the 2 concurrent user limit in tenant 4... users logged into tenant 3 were logged out with the message “You have been logged out due to exceeding the number of tenants in the system.”Restarting the application, via Application Updates SM203510, seems to have resolved the issue and we plan to add this step to our snapshot process for migrating data from PROD to QA/Training environs.The same thing happened on a Snapshot done on Jan 10, and users logging in throughout the day Jan 11 received this error. Acumatica restarted the server and we had no further issues.
Hello, In “Search in Files”, I can select multiple files at the same time, but if I click “delete file”, only the first file in selection will be deleted. Is it a bug? Or the system is designed to do so? Now, my question is , is there a way I can delete the out of date files in batch?
The Active Users list in the System Monitor shows individual users multiple times. Is this something we need to be concerned about and is it consuming resources? (In our prior ERP seeing the same user multiple times meant they hadn’t logged out properly or a session hung.) It’s especially strange that the “admin” user appears multiple times with high “Time from Last Activity” values as no-one uses that login.Do we need to take action on this or is it normal? Thanks!
Good day, we are doing a project to move data from QB. The vendor uses snapshots has development as move forward in the process from one tenant to another. The process has caused a major space issue. Does anyone have any advice. We have started to delete old snapshots; this frees up some space but it is ongoing issue.Thank you
We’re trying to do our first major version upgrade since going live. I’ve spent dozens of hours testing in the sandbox and the whole company is prepped (and excited!).Then on Monday, the wrong version was ‘upgraded’. No worries, mistakes happen. But on Tuesday our partner was told there is now no upgrade path. And Acumatica’s plan is to upgrade to a release that’s coming out next week and is 6 (minor) builds ahead of the sandbox we’ve been testing in. Am I wrong in thinking this is dangerous plan? I’m down for whatever my partner says is safe, but I’m more puzzled (and getting frustrated and concerned) with the ‘no upgrade path’ and the inability for Acumatica to fix it’s error. What happened to all the benefits of SaaS, with our site super backed up and recoverable? Can a sys admin really push a button and those backups be gone? If that is the case, then how come a non-recoverable upgrade is not confirmed before they happen? Our partner or someone at our company should have r
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