CRM

We upgraded from 25R1 to 25R2 and the add-in for classic Outlook 365 stopped working.  I reviewed help and it seems there are some updated steps for registering the Acumatica instance in Entra.  Under the Expose an API section, we need to add an Application ID in the format of api://<fully-qualified-domain-name>/<app-id>.  We are on SaaS - what do we use as the fully-qualified-domain-name?  Entra does not accept mycompany.acumatica.com since its not verified.  I can’t verify it since I can’t add it to my DNS.  Any insight?

Has anyone tried scanning business cards in Acumatica using HubSpot integration?

We’re experiencing ongoing issues when logging emails from Outlook to Acumatica using the Outlook Plug-In for the Modern UI. I wanted to share details to see whether others are encountering similar behavior and if there are known fixes, best practices, or upcoming improvements.Record Visibility Issues When attempting to link an email to an existing Case, Opportunity, or Project, the case often does not appear in the selection list after choosing a Contact or Business Account. Opportunities do not consistently appear when searching or filtering, making it difficult to associate emails with the correct record. Often you must search the Opportunity Name or # to find it. In some scenarios, opportunities only appear after clearing filters or using very specific search behavior, which feels inconsistent. When linking an email to a Contact only, the activity appears solely under the Contact’s Activities. In prior

Hi everyone,What is the best practice for sending mass emails from Acumatica while staying compliant with email regulations?For example, if we want to notify several hundred customers about a new product launch or upcoming price changes, what approach do you typically use? As far as I can see, Acumatica’s built-in mass email functionality does not support an unsubscribe link. How do you usually handle this? Do you manage opt-in / opt-out preferences inside Acumatica, add a custom unsubscribe mechanism, or send those communications through an external email platform (Mailchimp, HubSpot, etc.) integrated with Acumatica?Would appreciate hearing how others are handling this.

Good day,Is there an easy way to change the CRM Activity Email body from HTML to plain text.  I have tried a number of formulas (Html2PlainText) that are not supported by Acumatica. I have all the required fields but they want to body of the email included on the GI.Thoughts?Thank you.​@evangrill 

Hello CRM Users, The CRM Product Management team had a fantastic time last month at Acumatica Summit 2026, and we truly appreciated the opportunity to share new CRM capabilities and connect with many of you in person. Your engagement, questions, and candid feedback are invaluable as we continue to evolve Acumatica CRM.  Whether or not you were able to attend Summit, we would love your input. Please take a few minutes to complete our post-Summit CRM survey. Your responses will help us:  Prioritize and shape the future CRM roadmap   Partner with current users to validate designs and enhancements to specific features   Identify high-value improvements and new cap

Hi everyone,I’m looking for guidance on how to create dashboard widgets in Acumatica that display the following: Top 10 Customers by Sales ($ Amount) Ranked by total sales revenue Displayed in a graph (e.g., bar or column chart) Top 10 Items Sold Ranked by quantity sold and/or total sales amount Graph should display the item name and description Should show both quantity and price (or total sales $) Additionally, I’d like both widgets to be filterable by: Weekly Monthly Quarterly Ideally, users should be able to adjust the date range dynamically from the dashboard.My questions: Is this best accomplished using Generic Inquiries (GIs) as the data source f

We are excited to announce that we are entering Managed Availability for our Modern Customer Portal initiative! We are looking for early adopters to explore the new features in a sandbox environment beginning with 2025 R2.The steps to sign up are listed below and are also available in the Managed Availability program details.If you would like an overview of the Modern Portal, please refer to the link below:2025 R2 Release Notes – Modern Customer Portal starts on page 139 The 2026 Acumatica Summit Customer Portal Presentation is attached to this post

Our business still sends paper catalogs to our customers. We would like to be able to track in Acumatica who we send catalogs to. I know there is a Mailings function in the customers profile. Would that be the best way to track? Each catalog would get a different “Mailing ID” to signify which catalog they received. We would also want to be able to use acumatica to determine who we should send catalogs to (based on sales history), is there a way to do that in Acumatica as well?

Does anyone have information on when the package for 25r2 will be released? We have 2 customers that will be upgrading over the next few months who use the Gmail integration.

Hello dear Acumatica community,we want to trigger automatic (email) notifications as soon as a responsible person has been assigned to a task.Currently I tried to solve this via the following business event (in German)Unfortunately, it is not possible to query the direct input screen for tasks (cr306020), nor the task overview screen (ep404000) for business events.Therefore I tried to find a solution via the general query "Tasks" (GI000024); namely this can be queried for business events. The problem with this query is that it does not trigger the business event in the default.After research in existing threads here in the community I found out that in the general query the conditions should be deleted to allow an error free triggering of the business event.But then the problem is that the query "T

Hi everyone,I’ve got a question about the coloring of a field. We’ve sent out e-mails with invoices to customers. The e-mail show up as processed in “All Emails” (CO409070) with no errors. So far so good.Now we have received some complaints that invoices have not been received. For each complaint  we’ve checked the activities in the invoice (AR301000) and here the date is shown in red. I couldn’t find any information on what this means. Any help or pointing me in the right direction would be much appreciated!Thanks. 

Good day. I’m having an issue with my subreport. When I use the reference number range (from and to), it only retrieves the first reference number, and all the results end up being the same.  and this is what i put on my SubReport 

I created a mass email and used the HTML and previewed the message. The email message display shows what I need. When I send the emails, the information is correct, but when I open the email, the embedded page does not show. What am I doing wrong? 

We are adding drawing files for requested customizations to our open Opportunity File.  Once we have the drawing on file, we reach out to the customer for their approval, using create email selecting email template, from the Opportunity file.Is there an easy way to get the file document on the opportunity to be included on the Email being created from the same document, without having to download the file and then import it directly to the email?Surely having to download in order to then turn around and upload to an activity on the same document is not the intending process flow, correct?

Microsoft is moving into the second phase of deprecating the Classic version of Outlook in April of 2026. The cutover date is still unknown but coming down the road. Please refer to this article: when will classic outlook end - Microsoft Q&ADoes Acumatica have this on its roadmap to update the Outlook Add-in to also work with the new version of Outlook? It currently does not! 

When creating a Service Order from a Case, the Case Number is referenced to the Service Order under Other, Source Info: Is there a setting to reference the Service Order Number back to the Case?Thank you! 

Hello all,How can I setup an Approval workflow for the Opportunities screen in Acumatica? We know that the Approval Map doesnt have the option to setup approval for Opportunities screen. But is there any possibility to setup a similar flow without customization?

I'm using Acumatica from my Local host for the mobile application, and I'm getting an error when I'm trying to save expense receipt and also when I'm trying to add Activity under Contacts, the error is - Server Protocol Error - ERROR 404 - requested URL or resource not found. 

Hello everyone,I’m are trying to understand how Acumatica handles different Customer Status values: Active One-Time Inactive Our concern is that we cannot find any documentation explaining whether One-Time is just an informational flag or if it actually triggers different behavior in AR, Sales Orders, or any other module. Does One-Time behave differently from Active in any workflows? Is One-Time intended by Acumatica as a special-use status (e.g., guest/occasional customers), or is it simply an available label with no system logic attached? Are there recommended best practices for organizations that want to classify customers who are still valid but rarely used? Thank y’all for any insight or guidance!

I created a generic inquiry and replaced a screen but setting the “Enable new record creation” to true in the menu, I still don’t get the + button 

When a case with "Business Account" selected, but new contact needed, using "Save&Close" button on pop-up new contact screen closes the pop-up screen but "Contact" field on case screen is not filled with newly created contact record. This is different behavior compare with same step took but no "Business Account" selected on the case.  

Hi all,We recently upgraded from Acumatica 2024 R1 to 2025 R1 and noticed that whenever a new case is created, an additional activity entry is automatically generated:Type: System MessageSubject: Case created in ERPWe haven’t been able to identify any functional value for this entry—it simply logs that the case was created. However, it is creating extra activity records that are triggering unintended side effects, particularly with Business Events that rely on the CRPMSMEmail DAC (e.g., when monitoring case-related messages).We’ve looked through different settings screens but haven’t found a way to disable this “Case created in ERP” message.Has anyone found a way to disable or suppress this automatic activity entry in 2025 R1?Or alternatively, is there documentation explaining its purpose or how it ties int

We offer installation, removal and storage services to our customers. When we sell a project, the stock item is on the sales order and “Shipped” once it has been installed. We are able to track that inventory up until this point. Then the product gets removed and stored in our warehouse, but we do not have a way of tracking it since it is now customer - owned product and not our own inventory. Does anyone have any suggestions on how to go about this? 

Issue: When creating a new dynamic marketing list based on a custom Generic Inquiry, the qualifying lead does not appear in the MarketingListMember table.Context:Goal: Create an export of leads/contacts that is filtered on their “subscribe” status that can be imported into SendGrid. Approach: Using dynamic lists tied to a Generic Inquiry. Problem: The expected lead qualifies in the inquiry but is missing from the marketing list membership table.Question: Has anyone experienced this? Is there a step or sync process required to populate MarketingListMember for dynamic lists?