Everything Else

We received a “Nullable Object” error on two projects when attempting to run our month-end billing.  Originally, the two projects were listed under the same Customer. One was the original with an assigned branch & project, and the other was set up as a “Location” under the same customer with a different branch & project number. Both projects were billed to the same customer in separate invoices to represent the different locations.  Worked fine the previous month.  We were later asked by the customer to separate the billing to customer 1 and a customer 2. I created a new customer and reassigned the appropriate branch and project to the new customer.Before the change, some expense claims had been entered using a combination of both branches & Projects, with the original customer assigned for billing under the financial tab.Could changing the customer on an existing project have caused the “Nullable Object” error during billing? If so, is there a way to correct it without rec

The Inventory Summary page would allow a user to navigate to the Inventory Allocation Details page by double clicking the line on Classic UI.In Modern UI, the user is unable to navigate there by double clicking. Is there any way to fix this? Did Modern UI break the functionality of that navigation?What other ones should I be aware of?The XSLT depreciation broke both the Inventory Summary, Storage Summary, etc in Microsoft Edge so converting back to Classic UI is not an option.We are currently on Acumatica 2025 R2 Build 25.201.0213.6.Inventory Summary on Classic UI.Navigation after double clicking the location line for the Inventory Item. Modern UI gives no feedback when clicking the line. 

Hi there everyone,Our company recently upgraded to 26R1, we noticed a few bugs here and there, but one that seems to be prevalent is an issue with the autocomplete box.  For example, when typing in an item into the Sales Order screen, typically a box automatically comes down, giving you different autocomplete options to choose from. However, now it is only loading the first 15 rows of that, and then showing only blank rows afterwards.This happens both on the Classic and Modern UI, and it happens for all fields that can be auto completed, like Inventory ID and Customer. Each time it shows the first 15 results, and then the remaining populated rows are blank. If you click on one of the blank rows, something is actually entered in, it looks like the text in the autofill box is just invisible to us. Has anyone else experienced this?

I am running into this problem, and I can’t seem to find a clear answer online anywhere. I am trying to set up an automation that will trigger a business event to send an email once a week to our customers. However, I can’t get the actual scheduled automation to trigger in order to even test that the business event and email are working the way I want them to. I’ll attach a couple screenshots of how the automation is set up:Details ScreenSchedule screenConditions and filter values are both blankEvents tabAutomation Schedule Statuses PageAnd here is the Schedule Statuses page which also shows my automation as not having the green checkmark next to it. Thank you in advance for any help and please let me know if there’s any additional information I can provide.

Getting this error while performing Shipment sync in AmazonV:25r1

Is there a way to add additional notes for a specific item record and have it print on documents it’s on?Would that be the “Description” tab? 

Where are the S150 Report Designer training videos now? I can find the training guide but not the videos. Thanks,Marcia

Hello, I have created new standard accounts with updated external applications.  8 of them were able to successfully sign in with 2 facing errors. Secret keys are new and cant be expired. Has anyone faces this before/ Thanks

Hi, One of our clients just got upgraded to 2026R1 from 2025R2 and we noticed that AI Assistant is not in the Enable/Disable feature for them to activate, why is that?Is it a licensing issue?

Hello,We are troubleshooting an issue with the built-in eSign / DocuSign integration after upgrading a client to Acumatica 2026 R1.The client’s Acumatica-to-DocuSign integration has been down since the upgrade. We are able to get to the DocuSign authorization screen and select Allow Access, but after DocuSign redirects back to Acumatica, Acumatica displays:“The connection to the eSign provider has failed.”We have been working with Acumatica Support and DocuSign Support, but have not yet found a resolution.Current findings:DocuSign Support has confirmed the following:The Integration Key / Client ID is valid. The Client Secret is valid. The initial authentication call from Acumatica to DocuSign is successful. The issue appears to occur after DocuSign authorization, when Acumatica attempts to complete the connection.Redirect URIs tested:We have attempted several redirect URI formats in DocuSign, including:https://denizenhome.acumatica.com/Pages/ES/ESign.aspxhttps://denizenhome.acumatica.c

Hello!I am required to translate the Acumatica into some other language. For that I have enabled the locales to that language, but do I have to translate each into that langugae by providing manually? Are there any packages which contains the translations that I can buy? Thank You

When will Acumatica add the Credit Check process to Service Orders/Appointments and Projects?

We use bank feeds to create expense receipts for our corporate cards. It worked just fine for a while but lately I keep getting the message “Error: Another process has added the 'CABankTranMatch' record. Your changes will be lost.” every couple of weeks when trying to run the Retrieve Bank Feeds process. Is this something that others have encountered? How can it be fixed?The first time the error appeared I had to disconnect and delete the entire bank feed and reconnect (downloaded duplicate transactions because I wasn’t quite sure when it stopped importing) before it would work again.The second and third times, I was able to delete the individual card users, save, then re-add them (tedious, but not impossible with 40ish corporate cards) and the import worked. I’m hoping this works again this fourth time.The bank feed uses Plaid to import our AmEx charges.

Hi everyone,I’m configuring a Time Card Pending Approval email template. Our approval map includes a mix of rules assigned to individual employees and rules assigned to a workgroup.Individual employee approval rule:Workgroup approval rule:The email template’s To field is currently configured as:This works for individual employee assignments. However, when approval is assigned only to a workgroup, the email isn’t generated, apparently because there is no individual approval owner.Current email template:((Approval.OwnerID.EMail))Is there a way to configure the To field to dynamically send the notification to:The assigned employee when the rule specifies an individual approver. All members of the assigned workgroup when the rule specifies only a workgroup.Ideally, I’d like to handle both scenarios within the same email template without creating a separate GI and Business Event. Is there a supported recipient expression or another standard configuration for this?Thanks for your help!

Issue Audit History does not open when invoked from a record that is already displayed in a pop-up browser window. This was tested specifically in 26R1, Modern UI. Example Open a Shipment in Acumatica. Click Audit History from the Shipment. Audit History opens normally in the existing browser window. Return to the Shipment and click the related Sales Order. Acumatica opens the Sales Order in a separate pop-up browser window. From the Sales Order pop-up window, click Audit History. Nothing appears to happen. No error or pop-up-blocked notification is displayed. CauseThe browser's pop-up protection is silently blocking the Audit History action when it originates from an Acumatica record that is already running inside a pop-up window.This can make the behavior appear to be an Acumatica defect because there is no visible indication that the browser prevented the action. Edge Workaround For the Acumatica site: Click the lock/site information icon next to the address b

Hi,I have a requirement to default the Project and Project Task for the “Regular Hours” earning type when entering Timecards for employees belonging to a specific Employee Class or Department.I’m aware that the Default Project and Project Task can be configured at the Earning Type level. However, this would apply to all employees entering Timecards, rather than only those belonging to a specific Employee Class or Department.Is it possible to achieve this behaviour through standard configuration, without requiring a customisation?  

I had a client recently respond with their acumatica instance in dark mode (at least that’s what it looks like to me!) and i was wondering if anyone in the community knew how to make this change? i thought it was the browser but when i switched chrome to dark mode, acumatica’s screens were still white.  this is what i’m looking for:this would be an awesome feature (i saw a similar idea which i’ve included below but it seems to be about 4 years old so hopefully this reignites a spark) 

What is the difference between the Stock Items and Non-Stock Items rental kit?I tried to attach screenshots, but it’s giving me an error message. I will try to attach in comments.

When trying to upload using mobile app, or having a business event trigger a push notification we are seeing No access token returned invalid_scopeHere are the errors:When uploading using mobileThis all started after upgrading to 2023 R2.  Currently on 23.201.0092.

Hi,Referring to official Acumatica Documentation if the Require Vendor Reference check box is selected on the Accounts Payable Preferences (AP101000) form the Vendor/Supplier Ref. in the Landed Cost screen should be Mandatory. However for my site it’s not meeting this expected behavior.  

Hi,I have created the import scenario shown below to reverse multiple invoices and generate credit memos.Is it possible to use the same scenario to update the newly created credit memos at the time of creation—for example, their descriptions and line details?I tested this by adding a Description mapping after the reversal action and before Save, but the description on the newly created credit memo was not updated.Is this is possible and, if so, how the mapping should be configured?Thank you! 

Hi! We have an email set up in Acumatica that is specially used to receive AP Bills. Incoming Mail Processing tab on the Email Account is set up like below. It should be submitting any attachments to the Incoming Documents screen.However, we have not been able to receive any of the attachments unless I go to the Send and Receive Email screen and perform the action to ‘Receive All.”I thought the documents would be received automatically… do I need to perform the step to process “Receive All” every time new emails come in?  Thanks!

Hi everyone,Has anyone experienced an issue where the live shipping rates for a UPS account are not pulling through correctly in Acumatica?If so, have you found any solutions or troubleshooting steps that resolved the issue?Any suggestions would be greatly appreciated.Thank you! 

Hello,I have a unique scenario that I am trying to figure out. We have a product that packages pills for pharmacies. It comes with up to 480 pill canisters that dispense the pills. We stock these items by their unique identifier, but have a general code for quotes as to not have a 500 line item quote. The additional challenge is that we will not know the mix of canisters until after the sales order is created. We currently have to go back to the sales order and add these codes manually in order to take the correct amount out of stock. Are there any ideas on how to automate this or make is less tedious? I have looked into Matrix items, but that scenario sems just as tedious. Any thoughts would help a lot.

We have a couple of customers that require tiered discount terms.  One of them is a very large international company, so I’m sure others have ran into this situation as well.  If I have a customer that wants us to allow 4% discounts at Net 10 days that then trickle down daily to a 0% discount when the invoice hits 120 days, how do I make that happen?  The only way I can see it working is creating terms that would allow the customer a 4% discount for paying at 120 days since the system will not allow for a discount to be even a penny more than listed when the invoice is created, in addition to there only being one discount date available on my screen, not multiple due dates.  I just don’t know how to make this so that the customer doesn’t have the ability to take a 4% discount no matter what.In addition, I have a customer that wants their tier to be 4% N30, 3% N60, 2% N90, 1% N120, 0% after that.  Again, how do I accomplish this without the customer having the ability to take a 4% disco