Everything Else

Hi everyone,Has anyone experienced an issue where the live shipping rates for a UPS account are not pulling through correctly in Acumatica?If so, have you found any solutions or troubleshooting steps that resolved the issue?Any suggestions would be greatly appreciated.Thank you! 

Hello,We are troubleshooting an issue with the built-in eSign / DocuSign integration after upgrading a client to Acumatica 2026 R1.The client’s Acumatica-to-DocuSign integration has been down since the upgrade. We are able to get to the DocuSign authorization screen and select Allow Access, but after DocuSign redirects back to Acumatica, Acumatica displays:“The connection to the eSign provider has failed.”We have been working with Acumatica Support and DocuSign Support, but have not yet found a resolution.Current findings:DocuSign Support has confirmed the following:The Integration Key / Client ID is valid. The Client Secret is valid. The initial authentication call from Acumatica to DocuSign is successful. The issue appears to occur after DocuSign authorization, when Acumatica attempts to complete the connection.Redirect URIs tested:We have attempted several redirect URI formats in DocuSign, including:https://denizenhome.acumatica.com/Pages/ES/ESign.aspxhttps://denizenhome.acumatica.c

Hi,One user experienced a popup error stating “PXSerialChart is not defined” in the system. This issue is intermittent and occurs inconsistently in different forms. However, once the user clicks OK, the error disappears and the screen continues to work normally. What could be the reason for this? Thanks! 

We are currently on 25R2, still utilizing Classic UI, and have noticed the last couple of weeks that when we create an activity it is not automatically reflecting in the Activity tab. We either have to manually refresh or click to another tab and go back. At first, we thought this was an issue with Edge, as I had no issues when I tested in Firefox or Chrome. However, some users experience issues in Chrome and it works fine for them in Edge. Is anyone else experiencing this, or have suggestions on how this can be fixed? We have already cleared browser histories and caches, reset the Acumatica cache, and restarted the application. Nothing we’ve tried is fixing the inconsistencies. 

Hi,I’m encountering the following error when Remving Hold of a PO to submit for approval. Thanks!  

Hi,At the moment the “Related Entity” field in the “Events” screen is only searching by Customer ID instead of the Customer Name. Is this configurable or a Customisation? 

Trying to create approval map for specific vendor. For whatever reason, after setting this up, it just allows anyone to release the bill. What am I missing? I tried using the Vendor entity type, as well as the AP Document and then Vendor field name for both types. Nothing works. Feel like it should be pretty straight forward.   

I was trying to test out the new capabilities of sending multiple documents in one email and it created multiple emails instead of one.  I didn’t have an email template so that might be the issue, however I get an error when I created and attached a template. After attaching the template, I get an error “There is no active notification source to process the operation”.I had both check boxes clicked, Send documents in One Email and Combine Into One file.  I looked at enable/disable features and I didn’t see anything that specifically said Print/Email Sales (or Project) Quotes form.  I also noticed the date range doesn't do anything. I didn’t see invoices and quotes on any of the same screens so not sure how this works entirely.  The release notes states “Good news for sales and project managers: You no longer need to send multiple invoices, quotes, and orders one by one to a customer or prospect. In Acumatica ERP 2025 R2, you can attach multiple documents to one email for each customer—

Hi,Can we restrict/disable outgoing emails from Acumatica to not land in the “Sent Items” of Outlook.Email Account Type is ExchangeThanks!

Have anyone can provide the Datawedge configuration to parse GS1 barcodes to Acumatica using a TC52/TC53 Zebra devices?

Hi, I need to set up a fuel levy (fuel surcharge) per carton amount ($0.20) to auto apply on purchase orders to a specific supplier and then $0.30 to auto apply to customers when ordering products from this same supplier? How do I do this?

How can I change the status of a sales order to complete when it shows Shipping? 

Hi everyone,Has anyone else encountered a timeout error when attaching files to customer contracts?We noticed that the issue only occurs when there is already one or more files attached to the contract. When there are no existing attachments, the file upload works as expected.We have also tried using different browsers, including Chrome and Safari, but the issue persists.Has anyone experienced the same issue or found a workaround?Thank you!

Hi there everyone,Our company recently upgraded to 26R1, we noticed a few bugs here and there, but one that seems to be prevalent is an issue with the autocomplete box.  For example, when typing in an item into the Sales Order screen, typically a box automatically comes down, giving you different autocomplete options to choose from. However, now it is only loading the first 15 rows of that, and then showing only blank rows afterwards.This happens both on the Classic and Modern UI, and it happens for all fields that can be auto completed, like Inventory ID and Customer. Each time it shows the first 15 results, and then the remaining populated rows are blank. If you click on one of the blank rows, something is actually entered in, it looks like the text in the autofill box is just invisible to us. Has anyone else experienced this?

Hi,When the system was implemented, existing assets were brought on & brought forward depreciation, it looks like a number of assets are trying to post the depreciation back to origin inception which predates the system.This depreciation all needs to be posted in June 2026, how can I force this into June 2026?  

Hi Community,In the Tenant’s screen, there is a button to “Change to Test Tenant”. Is there a way to undo this as now both tenants say the status a Test Tenant, and I need to make one of them a Production tenant. Thanks

I’ve got an interesting question. I’d like to know if it is possible to copy a specific email address to Purchase Order Notification template, but depending on the stock item in the order. For example, we buy ingredients from vendors, and one of our customers would like to be included in any Purchase Order Email when the ingredients are for her business.  I cannot add her email to the vendor contact information because we may also buy ingredients from these vendors that are intended to be used for another business and received under a different stock item.   I believe I could easily create an automation to send an email directly to her when an order is placed for her items, however she needs to be in the same email thread so that she will get all of the confirmation emails as well.  And since the Purchase Order Notification is not automated through a business event, (because you may want to verify the order before clicking “Email Purchase Order”) I don’t know any other way to add filte

Hi Community,Is anyone else experiencing this issue with the Acumatica Welcome landing page? We are seeing this across all of our members.Cheers,RJ

Just curious to see if anybody started to use Acumatica Survey from Github? If so how has your experience been so far? If you haven’t why not? If you like to learn more ask a question here.

Hi All,Is there a way we can sync Actvities Created in Acumatica to Outlook Calendar? Thanks!

Hi Everyone, I noticed that the Welcome to Acumatica screen  is missing as off last night.  When our users login, this is what we see.  Has anyone else encountered this?  If yes, please share what steps you took to correct this. Thank you, Jelena

I’m looking to confirm that the following business event and subscriber should indeed trigger the “prepare invoice” button on a sales order. This business event is based on a generic inquiry that only shows sales orders with a specific ship zone and a status of open (so once the sales order is invoiced it will no longer be shown on the GI)XML To the GI is attached Action Execution: I can’t seem to get the business event to trigger for all of the records that already exist. I’m not sure when a new record will be added. Business event XML is added as well.Note I have tried the Raise Event: be “For Each Record” as well and wasn’t able to get it to initially run. Another thing I tried was counter filtering my GI so there were no records and then remove the counter filters so records would appear and that did not trigger the business event either. 

Hi everyone!With the rollout of Acumatica 2026 R1, many of us are starting to move clients or internal teams into the Modern UI. While the look is great, we are seeing some functional differences compared to the Classic UI, for example, there are reported challenges with how hyperlinks and redirects behave in custom screens or moving several JS functionality from Classic UI to Modern UI.I’m curious to hear from other partners and customers: What is one thing about the Modern UI that surprised you (good or bad) during a rollout?Is there a specific training tip or a configuration you’ve found that makes the transition smoother for end-users? I'd love to gather some 'best practices' to share as we all get used to the 2026 release!Thanks,Shushanna

Hello,I have a scenario where when the user navigates to Customers » Print statement and click on ‘send’ the email activity pop up is generated with the default email template configured in the Report designer Template ID.  However when the user clicks on select template » replacing email body the fields mentioned with ((XXX.XXX)) such as ((CustomerDefaultBillingContact.EMail)) in the email template is not getting populated.  This is the header of the email template the user selects when changing the default template to the custom one  however, only the text is appearing on the email  I had tried to add this template to the report designer to see if the fields are populating and they do appear properly. it doesn't work only when the template is changed. Appreciate if anyone could help me in identifying the issue here and how to resolve it.  Thank you so much in advance.

Hi AllI’m setting up Employee Timecars & I want users to Enter their AL (Annual Leave)However I don’t want the AL Earning Type to be associated with a Labor Item. Hence I’m runing into this error.Is there a way around this.