Configuration and Installation

I’m trying to configure DeviceHub to connect to my local development instance and I’m getting this error: Failed to connect to http://localhost/siteName/signalr/hubs/deviceHub serverI can’t find any related posts or information.

We confirmed ShipEngine is successfully returning valid UPS and FedEx rates outside of Acumatica using direct API testing.The ShipEngine /v1/rates response completes successfully with no errors and includes valid service codes such as: fedex_ground fedex_priority_overnight ups_ground ups_next_day_air However, Acumatica 2025 R1 still fails during Get Rates with:"The given key was not present in the dictionary"Stack trace:PX.ExternalCarriersHelper.SOShipmentEntryExtCarriersPXExt.ReplacePackagesWithActualPackagesAll returned ShipEngine rates contain:"package_type": nullPlease confirm whether there is a known 2025 R1 ShipEngine connector defect or hotfix related to package mapping/rate parsing within CarrierRatesExtension. Any assistance is greatly appreciated. 

Has anyone successfully used the AI Assistant in 26R1 beta? I obtained a license key for it and am able to access the assistant, but when I ask it questions it just spins. Things I tried:Opened browser console and found this error: Warning: No client method with the name 'usermessagesent' found.Cleared browser cache.Exposed a GI to AI Assistant, then located AI Assistant Data Processing screen (ML503010) to process it. Got the error in screenshot below. Is AI Assistant not intended to work in beta version?  

We are setting up a BigCommerce site that uses BundleB2B and syncs with Acumatica via the Connector.My issue is getting the Acumatica sales order number to sync over and display in BigCommerce.  All of our interaction with our customers (and our customers to us) use Acumatica’s sales order number.When an order is created in BigCommerce, it syncs over to Acumatica just fine.  I would like to set up a way for the Acumatica sales order number to sync back to BigCommerce, to its “External Order ID” field in Orders.  However, it does not look like the Acumatica Sales Order field is available for mapping/syncing in the Connector.This is very important to our implementation of ecommerce.  Our customers must be able to view their orders in BigCommerce with the Acumatica sales order number.Has anyone else with this requirement run into this issue?  How did you resolve it?Thanks -GenData 

Hi, we have a client who’s using Device Hub and they are asking us to add a printer as another option in Acumatica in Default Printer. I have not configured a DeviceHub before, but I need to do it for our client. I checked the Wiki on adding a printer but it says that I need to configure it in device hub first.My question is, do I need to configure it on my end or they need to configure adding the printer on Device Hub and then I can update the printer list in Acumatica?

 I have an order type LS, which is allowed to quick process (confirm shipment and create an invoice) When I press the button manually, it works as expected; then, I want to set up a business event that will auto-quickly process if the order type equals LS and the status is open.  

We are implementing Acumatica and want an Inventory ID with 5 Segments. We have no Items created yet. The system will not allow me to reduce the first segment to 2 digits (see below). Can anyone help? 

Using V2021 R2.  When I try to send an AR invoice via email (in the invoice screen under Printing and Emailing or from the Print Invoices and Memos screen), I get the error message.  I can print to screen and then send to email from the print screen.What setting am I missing?

Hi All,We have a few clients where the native Guest Customer functionality won’t suffice for them.They would like to have Guest Customers from BigCommerce still be created as a Customer record in Acumatica as long as the Email is not assigned anywhere else yet.Is this natively supported somehow?Either via Mapping or other functionality?

I am at a loss.  I have read just about everything I can and have no clue what I am doing wrong.  I have an APP ID for open exchange rate. What do I do with it though?I have followed steps for setting up multi currency but there is still something missing.What required data is missing?  

Is there a way to fire a report triggered by a Business Events and sent to DeviceHub printer?

Is anyone else having issues changing the system date in 2026R1 in the Edge browser? Seems to be isolated there but works fine in Firefox. Just checking if I can change a browser setting or if there’s another option.Click but no result :)  

hi, Can anyone please confirm what the latest Acumatica 2025 R2 build available right now is?I can currently see build 25.200.0248. Is this the latest build, or is there a newer one available? Thanks

Hi there,We’re on 25R2 and trying to use the Employees page’s History tab to track employee Position, Start and End Dates, Termination Reason, etc.For the Position field when I choose one of the available options it accepts it, but when I add a Start Date it throws and error about the Position field: “Error: An error occurred during processing of the field Job Title value Engraving Expo Error: Job Title 'Engraving Expo' cannot be found in the system.”It’s not the biggest deal in the world, but we would like to use this page if there’s an easy fix. I’ve tried in both Modern and Classic UI, fwiw.Thank you!Jon

We have just upgraded to Acumatica 2025R2, and we know Classic UI will be completely deprecated in 2026R2.After checking with the community, we confirmed that for the same screen, all users must use either Classic UI or Modern UI uniformly; it is not supported to have some users on Modern UI and others on Classic UI for the same screen.Our original plan was to roll out Modern UI gradually: let a small group of tech-savvy, quick-learning users adopt Modern UI first for testing, while all other users stay on Classic UI. Since this approach is not feasible, we would like to ask what is the best migration strategy?Is the only viable option to switch screens one by one gradually ?Our actual situation: many of our end users are older, slow to adapt to interface changes, and resist any layout adjustments. Even moving a single button’s position will lead to complaints from users. We need

We have recently upgraded to 2025R2. We found that once any user clicks Switch to Modern UI on the same screen, it prompts that the change will apply to all users. Is there a way to let only the individual user use Modern UI, while all other users continue to use Classic UI?

Our system is set up to send the buyers a copy of the approved PO once the approval route has been completed. It is a regular occurrence that the PO received from Acumatica will be blank. There does not seem to be any reason, it fixes itself, and then happens again. Is there any way to keep this from happening?

Expand below for Table of Contents.Overview Getting Started  Capabilities and Limitations  Technical Architecture and Security  Troubleshooting and Best Practices    Acumatica 2025 R2 introduces AI Automation with AI Studio as an Experimental Feature, a secure and c

We have been operating a single company with no branches since our go-live about 9 months ago. We are needing to create a new parent company in Acumatica which should not have any transactional data, vendor/customer profiles, etc. The company we have been operating should be a branch with all transactional data and profiles in the branch. Then we’ll add a new branch which also start “blank” with no transactions or profiles.  When I set up a new company in our production tenant, it is automatically populating all the data into that new company. Then any branches under the company also have the same transactional and profile data. How do I create “clean” company and branches while keeping all our existing data in a single branch?

We would like to use Crew Timecards to capture hours‑only time entry for consultants working on a project, without adding additional labor cost to the project.These consultants are billed to our customer at billable rates, but internally their actual labor cost should be $0. The goal is to track hours for billing and project visibility while preventing added project cost.The hours / no‑cost portion is already working. I created separate user/employee records for these consultants and assigned a $0.00 labor rate, which allows them to enter time without impacting project cost.What I cannot figure out is how to route the Crew Timecard or the resulting Time Activities to the project’s approving manager for review and approval of the submitted hours.Everything I am finding indicates that appro

Hi everyone,I'm currently trying to connect a FLEX synchronization scenario to a secure SFTP server. The SFTP server has been configured to use OpenSSH public/private key authentication.I followed the official documentation carefully: https://help.acumatica.com/(W(14))/Wiki/ShowWiki.aspx?pageid=d9555f46-0a48-4059-8082-decc6b8e3652 However, when I try to establish the connection, I get the following error message:Permission denied (publickey) FYI : The SFTP user does not have a password (only key-based access) but FLEX seems to hash the password even when the password field is left empty, which might be causing the authentication to fail.

Hey Everyone, I heard of an update to Chrome that will deprecate XSLT. Long Story Short - Classic UI screens will break November 17, 2026 onward. https://developer.chrome.com/docs/web-platform/deprecating-xsltThe only workaround at the time is to use Firefox Browser (or other non-chromium browsers) or use an older version of Chrome / Edge. I believe Acumatica is working on a patch / workaround for earlier versions of Acumatica (that don’t have modern UI). Important update to keep on your radar less your Thanksgiving gets ruined 😅This adds an urgency to update screens to Modern UI. I’m not sure whether screens will crash or loose functionality. I’m going to try to manually turn-off XSLT to see how screens respond.  Stay tuned in case any fix becomes available.

Does the customer portal support row level security?

Found in Sale Demo 2022R1:An Opportunity with an approved Sales Quote does not have the option to Create Service Order (or Sales Order) in More / Actions, but same Opportunity with same quote in draft status allows action to create Service OrderWhat am I missing ? 

Hi everyone,  We try to attached pdf report to an email notification.But every try system failed with Object reference not set to an instance of an object.=> I try many other report = same error=> I try the invoice report but in html format = It works=> When I retry to sent the email with business event history resume and rexecute, it works totally. We aren’t currently using the last version of Acumatica but have you face this king of error ?Thnak for your help.Regards.