Professional Services

We’re considering introducing a new setting in Acumatica that would allow individual project to be marked as billable. The question is about the project tasks. Does it happen in your practice, so the billable project is configured with a non-billable task?For example, a billable project might include internal administration, rework, training, or warranty-related tasks that should be tracked for cost and profitability under a separate project task (and excluded from customer billing).We’d appreciate your feedback: Do you currently have projects that are billable but contain non-billable tasks?  What scenarios require this? Are there any exceptions or additional controls we should consider? Please share examples of your current workflows and how you would expect this setting to behave.Thank you!

hello all,I have a scenario where I’m looking to map Cost codes with GL A/c codes. Is this possible in Acumatica? If yes, how to do to so?Thanks in advance.

Hello all,I’m stuck at a point where I want to select a cost code and Acumatica should automatically pick the mapped GL A/c code. How to do so?Kindly share your suggestions.

According to Configuring 1099 Reporting information in Acumatica, the name entered into the Legal Name box on the Vendor Profile should be displayed on the 1099. However, this not appear to be the case - the Legal Name showing here is Cheryl Ogle but the 1099 is still pulling from the Account Name field and adding Ogle Properties.  Please can you advise how we can use the Legal Name field to produce the correct 1099.

Hi,  we are using Acumatica in Germany (called here Haufe X360) and we need some support for customizations and development.Our local Acumatica partner in Germany has unfortunately not enough capacities. So we are looking for somebody who can support us here to bring more speed into some topics.  If you are interested just let me know. Lars   

Hey all,Got tasked with finding a new acu support company and I just wanted to get some insight from some you guys as to who actually provides timely service. We use the manufacturing version of Acumatica and mainly need help with making new forms and optimization of the system to fit our needs. If any of y’all have any recommendations, please comment. 

Hello, we are wondering if there is a way to restrict time entered through time activities to only be entered in 6-minute increments or to round any time that is not entered in 6-minute increments to the nearest multiple of 6. Based on the clients we serve; this is the required way time must be tracked.

The Professional Services Edition (PSE) is now available and built to enable small and midsized professional services firms to increase efficiency and accelerate growth. Acumatica PSE supports critical processes for firms in architecture, engineering, IT, and beyond, where project-based accounting and operational solutions are essential for success. Capabilities include project planning, resource management, scheduling, and milestone billing.We already serve many of you as Professional Services customers, and we welcome the opportunity to discuss this new industry-specific packaging with you. To learn more about PSE, please respond here, or contact your PAM. Attached is a Customer PSE FAQ. 

Hi everyone,I’m looking for clarification on how the Project Preferences → Account Settings (specifically Expense Account Source and Expense Subaccount Source) work when creating a normal Purchase Order linked to a Project.Here’s the scenario I tested: In Project Preferences, I set Expense Account Source = Project. In the Project Task, I defined a specific Expense Account. When I create a normal PO with a Non-Stock Item and link it to that Project/Task, the Expense and Accrual accounts still default from the Item Posting Class, not from the Project/Task. However, when I create a Project Drop-Ship PO, it correctly pulls the account from the Project/Task. Could someone please clarify: At what stage does the “Expense Account Source = Project” actually take effect — during PO entry, PO receipt, or AP bill release? Is this behavior expected for normal POs (that it still uses the Posting Class accounts until the cost posts to the Project)? If we want the PO line itself to use the P

We noticed that in Acumatica, the Customer field on a Project can still be changed even after the project is active and has existing transactions or invoices.From an accounting and audit standpoint, this appears risky because the existing AR invoices remain linked to the original customer, while new invoices would go to the updated customer — which can lead to inconsistent reporting and billing.I just wanted to confirm — is there a specific business scenario or setup where this behavior is intentional, or am I missing something in the configuration that should prevent changing the customer once transactions exist?If it is intentional, could you please clarify Acumatica’s recommended best practice for handling situations where a project’s customer needs to be changed after billing has started (for example, whether the preferred approach is to close the old project and create a new one under the new customer)?

Is it possible to set up an approval map for the following scenario: any credit or debit memo for AR Invoice where the amount of write on or write off is $5K or over. In this case the approval has to go to the manager before the document can be released. I have tried a few approval maps but it never trigger the approval, so not sure what I am doing wrong. Version 2024.1

In the leave Approval Scenario is there way to configure the rules so that if an approval has not been actioned within 5 days, it can be escalated to someone else notifying that the approval is not actioned, therefore the escalation contact can approve it. 

We’re excited to announce the new Project Planning & Resource Management Badge — built to empower Acumatica Value Added Resellers (VARs) to master the ProjectManager + Acumatica integration.Quick background: Last year, Acumatica introduced the Professional Services Edition. As part of that launch, ProjectManager was added to give firms both within and beyond Professional Services powerful resource planning and project management capabilities. This badge equips your team to deploy those capabilities confidently and consistently.What’s the PM Badge All About?This certification focuses on equipping your team with the in-depth knowledge needed for successful deployments. It covers:ProjectManager Essentials: Get a solid foundation on ProjectManager’s background, key features, and core benefits. ProjectManager Overview: Dive deep into how ProjectManager works, including user setup, project creation/management, and critical reporting. Acumatica – ProjectManager Implementation Overview: Ga

Does the system support the billing of cases via project billing? On a case, I enter a billable work item and link it to a project and task.  I close (not release) the case.  The time shows on a timecard which I release.  For a billable case, in PMTran, I see the transaction marked to exclude from billing.  For a non-billable case, the transaction is not marked to exclude from billing.  In either case type, the time does not appear (not available) on the proforma invoice.

Hi - we are wondering if there is a way to create a pro forma time and material invoice to show unreleased time entries. We do not want to release the time entries until they have been approved after the pro forma invoice has been sent. 

E.g.So description is showing below; But when you switch to other tab then return back to the description, it disappears;  

Hello,We are planning to implement HubSpot and integrate it with Acumatica. However, we require more than the standard out-of-the-box integration, as there are additional fields that need to be connected.Could anyone recommend an implementation partner with expertise in integrating Acumatica with HubSpot? Preferably based in the UK or Europe.Thank you.

For 24R2, Professional Services was a customization project.  For 25R1, I assume that is replaced by a feature (Enable/Disable Features)?

Hi - we currently have a customer who is billed at regular rates for time and materials but then receives a 5% discount on the invoice total (we want it to reflect that way and not set up a billing rule where we bill for 95% of standard rates). We have tried to set up discounts but they don’t seem to work on T&M invoices. We also tried to adjust the credit terms to give a 5% discount after 0 days but that also did not work. Is there any other way we can set up a discount for this customer?

Hello - we are trying to figure out how to make it so that an attachment is required for each expense receipt that is created. How would we make that a required field? 

Hello - is there a way to prevent employees from being able to edit their time entries (by putting them back on hold) after they have been approved? We have employees who use time cards and time activities and would want to prevent this under both options. 

Hi - we are trying to make the description field under Time Activities be blank by default. Currently, it is pulling in the task description. How are we able to change that?   

Hello - is it possible to change the default set up of the time card screen to default to the Details tab instead of the summary tab?  

Hello, we are wondering how we can change the fields that show on the Approve Time Activities screen, we need the bill rate per employee to show as well as the total amount that is being billed to the project for a specific date range.   

As an Admin user is there a nifty way to get a list of all user favourites through a GI or any other means. The plan is to audit all the obsolete reports/screens sitting in the user favourites and replace them with newly build reports/ screens etc. this is for larger organisations and it’s be difficult to so this one by one.