Retail

Hi,due to the changes in the US regarding duties (800$ de-minimis), we have to collect duties from our customers in Shopify. This works very well, but if i’m correct, there is no solution/field in Accumatica to collect duties in sales orders.So now i’m struggeling how to import those values which i do have in my sales order in shopify to my sales orders in accumatica. Does anybody else have the same issue and already a solution for it?

Hey folks - do we know if there is a way to create a mapping, without customization to default the Ship Via - or are we forever bound by the Shipping mapping on the Store Settings?i.e. when a new shipment method is created in shopify and we want to import an order the system errors out because the mapping to the ship via is not provided on the Store Settings. How can we default one ship via value?

With the retirement of Authorize.net, we want to swap out Authorize.net as the payment processor in our BigCommerce platform and in its place use Acumatica Payments. Is there a guide somewhere for this? We already are using Acumatica Payments in Acumatica.  We now want to add it as the processor in BigCommerce. Patrick

Exciting News: BigCommerce Integration Coming to Acumatica 2025 R1 and Newer!Acumatica is thrilled to announce that the BigCommerce integration will soon be available for Acumatica versions 2025 R1 and newer launching in early 2026!This new integration allows Acumatica customers to seamlessly connect their BigCommerce storefront with Acumatica’s ERP platform. This means more automation, faster order processing, and real-time inventory and customer data sync between your ecommerce operations and your back-office workflows.What does this mean for you?Effortless order, inventory, and customer data flow between BigCommerce and Acumatica Fewer manual entry errors and time spent on double data input The ability to scale your online business with the latest and greatest from both platforms Remove the need for additional gateway fees and integrationsA note on payments

Hi,Does Acumatica BigCommerce connector supports Channel Manager?Currently, our customer has two channels in BigCommerce Its my understanding that this feature gives BigCommerce administratros to have 2 storefronts with the same store. Does the Connector has the possibility to separate which products will be exported and used in specific frontstore?Or the products should be configurated in a new BigCommerce store to use a new store in Acumatica connector? Thanks!

Hello Acumatica Community! We’ve run into a not good experience, issue with the latest Shopify connector for Acumatica (25R1). I’m hoping to get some insights from others who might be experiencing the same or confirm if this is an isolated problem on our end.What we observedBackground: We rely on metafields in Shopify and map another metafield from a Stock Item attribute via the connector.Normal behavior (pre-25R1): If a value existed in Shopify for one metafield, and another metafield was mapped from a Stock Item attribute, the “unmapped” metafield retained its value while the “mapped” metafield was updated as expected. Current issue (25R1): The connector now tries to update each metafield. And if there’s no mapped attribute for a metafield, connector clears it. This results in unintended data loss across the board, not just the mapped fields. Has anyone else experienced metafield data being

Will a Shopify refund Void the Payment on the same day? Currently, the sales order is canceled, but the payment is not voided. Will the system automatically void the payment once the order is canceled in Shopify, or are there any specific steps that need to be followed?

Hello Everyone,I worked on a Shopify Connector Customization in 24R1 (Build 24.121.0004) to update sales order line custom field on order sync.The same customization I upgraded to 25R2 (Build 25.200.0248) But in this version it is not working and the sale order line custom field is not updating during order sync.Sharing the sample code below for review, can you please help with resolution.DAC:public sealed class KNSPAMISOLineExt : PXCacheExtension<SOLine>{    public static bool IsActive() { return true; }       #region TestQty    [PXDBDecimal()]    [PXUIField(DisplayName = "TestQty")]    public decimal? TestQty { get; set; }    public abstract class testQty : PX.Data.BQL.BqlDecimal.Field<testQty> { }    #endregion}ASPX:<RowTemplate> <px:PXNumberEdit ID="edTestQty" runat="server" DataField="TestQty" CommitChanges="true" &

Hello Everyone,I am working with Build 2025R2 Version 25.200.0248 Shopify Connector.I have customized Stock Item sync processor and overridden SaveBucketExport() method (copy pasted base code only) but during product sync, getting error as: Missing type map configuration or unsupported mapping.Mapping types:ProductDataGQL -> ProductSetInputPX.Commerce.Shopify.API.GraphQL.ProductDataGQL -> PX.Commerce.Shopify.API.GraphQL.ProductSetInput. Sharing sample code below, can you please review and suggest possible root cause and fix.public class TestStockItemSync : PXGraphExtension<SPStockItemProcessor>{    public static bool IsActive() { return true; }    #region Mapper    private IMapper mapper;    protected IMapper Mapper => mapper ?? (mapper = CreateMapper());    protected virtual bool UseAutoMapper => true;    private IMapper CreateMapper()    {        if (!UseAut

Hey folks, I was curious with all the GRAPHQL changes, if the Item ID matching still works the same. I know that if a “SKU” from shopify is found in either inventory id or the alternate id it will associate it, but what about on the OUTBOUND sync of shipment?  I’m getting an error. Example I have sku 123456 in Shopify, it finds that as an alternate id, but the ACU Inventory ID is WIDGET01.   So the order in ACU now has WIDGET01 and when I try to sync the shipment it basically says the WIDGET01 exists in acu and on the order, but it is not in shopify. Any thoughts?

Is there a way to have a certain payment type always post as a prepayment instead of a payment? For context:We create sales orders and send them to customers so they can pay for their items before they are delivered. The payments made through the integrated payment processor all post as "Payments" which creates a negative AR and really throws the AR Aging reports and overall AR out of whack. Especially since it can be a month or more before an animal is delivered and the SO is converted to an invoice, thus balancing out the AR. Manually generated payments can be posted as "Prepayments" and thereby coded to Customer Deposits instead of AR on receipt and don't cause that issue. Ideally, we'd have specific payment types automatically generate as "Prepayments" instead of "Payments" so that they post to our Customer Deposits account until the item is delivered and the transaction completed. Does a

Hi After many chat with Shopify support and after reviewing the data and considering that all variants are unique in Acumatica. it appears that the error "At least one option value is duplicated" likely stems from a subtlety in how the data is transmitted or interpreted by the Shopify connector integrated into your Acumatica ERP version 2025r1. So , I’am looking for more information ( into the Acumatica log )  Review the data sent via the connector: If possible, obtain a snippet or log of the payload sent to Shopify for product W24J0059 so our technical team can analyze exactly which option combinations are received. Our last sync history was this morning 12/16/2025 11:06am on Entity : Template Item and ERP ID W24j0059  Thanks for your Help _j

Hello  I am trying to sync related products against template items between Acumatica and BigCommerce.  I am able to do this with non template items and it works as expected. For template items I have tried adding a related item to one of the SKU’s in the template item but it does not sync through. Is there a way to associate related products to template items please? Thanks  Matt

Hello,I noticed recently that if the inventory is negative, the connector ‘adjusted’ the inventory in Shopify to 0.   Since both systems normally handle negatives, does anyone know why this would occur?  it's 25R1

Hello  Is it possible to populate the Description (Image alt text) field in BigCommerce when uploading images from Acumatica using the Acumatica connector.  Thanks  Matt

We are a retail business using Acumatica in UK and currently have the Stripe integration switched on and working to accept payments in Acumatica, to do this we can manually type the card details into Acumatica & then the payment detail is sent to Stripe via the OOTB integration to authorise / take payment. We would like to be able to use card terminals within our showrooms so customers can insert their card into the terminal to pay but are struggling to work out what we need to do / what integration is required to allow the payment detail to get to the card terminal, the card terminal sorts the payment and then updates Acumatica when the payment has went through. Is anyone else using Stripe card readers with Acumatica and if so what extra steps / integration are you using to get it working?

Hello folks,Wanted to see if this was remotely possible.    But i have an import mapping setup that work in the following manner on the SALES ORDER entity in Commerce Connector: As you can see this will look for the “MISC” tag and if it exists it will map the customerID to my “ECOMGUEST” customer.  If FALSE, it maps to the C0000011 customer.  What I would LIKE to occur is that on the FALSE result of the IIF statement that it reverts to actually using the native connectors logic to either use the existing shopify customer or create a new one.  Possible?

In this article I will show you how to configure Acumatica to automatically accrue Gift Certificate amount. Step 1: We need to create a new GL Account that will hold sold Gift Certificates value. Step 2: We need to create a corresponding Cash Account that will be used for the payment by gift Certificates. Step 3: We need to create a Payment Method that will accept payments by Gift Certificates Step 4: Now we need to create a Non-Stock Item that will represent a Gift Certificate item in the Sales Order. Please note t

Running into an issue where a shopify order is stuck in the sync due to the following error:  Contact.DisplayName: 'Contact' cannot be empty. Contact.LastName: 'Last Name' cannot be empty. Inserting 'Contact' record raised at least one error. Please review the errors. Checked the shopify order and there exists contact names for billing and shipping.  What else could be causing this?

Does anyone else struggle with filtering the SYNC HISTORY screen when you have 10’s of thousands of records?  I consistently get an error that the request times out.   Even on specific tabs like failed/processed etc. 

BigCommerce:eCommerce Admin can choose how the customers should checkout in BigCommerce as shown in the below screenshot. If the customer decide to checkout as guest a customer account will not be created in BigCommerce. So in Acumatica the Sales Order will be imported with Generic Guest Customer provided in the Store Settings as shown below. If a customer decide to checkout with account details, then a customer account will be created in BigCommerce. And in Acumatica while importing this Sales Order, Commerce connector will create a new customer if the email address doesn't exist already and then link this customer to the sales order.  Customers are allowed to checkout as guest but BigCommerce will create a customer account as soon as the

In 2023R1, a new checkbox called “Disable Automatic Tax Calculation” is introduced in the Order Types(SO201000) form. When this checkbox is selected, the system will refrain from recalculating the taxes for the Sales Orders and Invoices.   The Commerce connector will import the Taxes from external systems such as BigCommerce, Shopify, Amazon etc., if the “Tax Synchronization” checkbox is selected in the Stores form.  If the “Tax Synchronization” checkbox is selected in the Stores form and if the selected Order Type in Order Type for Import selector has “Disable Automatic Tax Calculation” unchecked