Retail Edition QnA
Updated 10/27/23 The following information answers many of the common questions about Acumatica’s Amazon Connector and our Managed Availability Program.At the bottom we provide a link to sign up for managed availability. This does not commit you to anything. Only let’s us know you’re interested and we’ll grant you access to additional information.General InformationThe Acumatica Amazon Connector works with 23R1 and beyond The solution primarily focuses on back-office efficiencies and accounting Pushing inventory levels to Amazon Pulling in Amazon (FBA and FBM) orders Push shipping notifications/tracking info to Amazon (FBM) Pull in Amazon Payments and Fees Statement reconciliation via Bank Feeds Personal Identifiable Information Protection (PII) More info below It supports FBA and MFN/FBM merchants Merchants use it to sell on Amazon.com and Business.Amazon.com Current merchants are selling in the US, Canada and Mexico New regions can be enabled Requires engagement with the cust
Hi Everyone, We are collecting feedback from our customers about any challenges and pain points they face while using Acumatica via the survey linked below.We would appreciate your feedback. It could be related to the commerce connectors or related to any other area of the ERP (CRM, Shipping, Financials, etc) Examples: Processing Returns and Refunds are hard, Importing the orders through the connector is hard, Taxes issues etc.,We’d also like to understand which external apps you’re using to supplement features within Acumatica. This could be due to Acumatica not offering the same functionality or the Acumatica functionality is not user friendly. Please use this survey as an opportunity to share with us what you’d like to see improved.If you are open to it, we will schedule a call with each of you to collect more feedback, better understand your position and (hopefully) work to provide a solution. Survey Form:https://forms.office.com/r/wJJUFqReEm Thank you
Hi All,As of this week Shopify has deprecated private apps that we used by Acumatica Shopify Connector.Here is the link to the announcement - https://community.shopify.com/c/shopify-apis-and-sdks/private-app-depreciation-and-using-custom-apps-instead/td-p/1465831 Acumatica Shopify connector in version 2020r2 and 2021r1 still uses private appsAcumatica Shopify connector in version 2021r2 and 2022r1 support hybrid mode: private, public, and custom apps are supported.Acumatica Shopify connector in version 2022r2+ supports only the public and custom apps. Privates app are deprecated and you have to follow the release notes to fully move from private app to custom or public. What does it mean to us: For users of 2020r2 and 2021r1 versionsExisting customers who uses an existing private will not be affected. Old private app will be still supported. New customers who want to use the Acumatica Shopify connector with NEW credentials (create a new private app), will not be able to do so. Since ne
Dummy AttributeDescription: The Matrix Inventory feature in 2020R1 and 2020R2 requires the Template Item to have 2 attributes (ie color, size) to create Matrix Items. In some cases eCommerce merchants only require 1 attribute (ie size). This customization package will allow you to create a Dummy Attribute to fill the second, unneeded, Attribute but not display that Dummy Attribute on the eCommerce site.Works with: 20R1, 20R2Packages:Both packages are available on Github as Open Source solutions. To download the .zip from Github, click “Code” > “Download as ZIP”.Dummy Attribute - 2020R1 - Link Dummy Attribute - 2020R2 - LinkMisc: This functionality was added to 21R1 Matrix Item Import Scenario & Convert Stock Items to Matrix ItemsDescription: This package support 2 different features which are related.Feature 1 - The Matrix Inventory feature in 2020R1 and 2020R2 does not supported an “out of the box” Import Scenario. The following package includes everything required to import Pr
2021R2 Update 3 and beyond - Connect Acumatica to Shopify via the Marketplace App As of 2021R2 Update 3, when connecting Acumatica and Shopify, you must use the new Shopify Marketplace App located here - https://apps.shopify.com/acumatica-cloud-erp DocumentationOur documentation team is adding updates related to this new process to our documentation. Upgrading CustomersWe are currently adding tools to the Shopify App which will make it easier to migrate customers from the old Private App to the new Marketplace App. This update will happen inside the Shopify App, not within Acumatica. The ProcessUsing the app is relatively easy. Log into your Shopify Store Go to the Marketplace App page - https://apps.shopify.com/acumatica-cloud-erp Click “Add App” Follow the instructionsWe want your feedbackTell us what your experience using this app is like. If you think it’s easier, please let us know. If you run into any challenges or feel that the process could be easier please share your thoughts
I am receiving the error “Attempted to divide by zero” on any order from big commerce that comes in with an item discounted to be $0 on the order. How do I get around this and get the order into our system without manually entering it into Acumatica? Thanks
Hi,Im having this error when I tried to process a return:Everything is configurated according to the instructions. Does anybody has any idea why?Thanks!
We have two Acumatica Tenants. The first Tenant is our live Production Acumatica Tenant. The second Acumatica Tenant is our “test tenant” we use to train employees. Our live Production tenant is connected to our live production Big Commerce Website. I want to connect our second Acumatica Test Tenant to a second Big Commerce Sand box. And leave this connection permantly in place to do testing. Can I connect my Second Acumatica test tenant to a second Big Commerce website Sandbox? Is there risk of polluting of messing up my orginal live connection?
Hi, How do I map Ship Via to the correct carrier in Shopify, i.e. I ship something with Estes trucking, I want Shopify to recognize the carrier.
I am trying to tie together RC order types to related debit adjustments. I can add the relation on the RC under relation on the sales order document, but when looking at the now related ( bi directional) debit adjustment in the AP Invoice document, I do not know where to find the relation back to the RC. Am I missing something?
Hi, We have an outgoing issue within our Shopify connector, where the customer is not synchronized when the sales order is being created, causing the sales order to fail with this error: “Customer not synchronized, please synchronize the customer entity”, this happens randomly to some orders, not all of them. In these cases we have to go to Sync History and manually process those orders. By the moment we do it, the customer is already synchronized (we don’t have to synchronize the customer, I think it gets synchronized a few moments after the order fails) and the order gets processed, however, this breaks our integration because ideally we shouldn’t have to process any order manually. Is there anything we can adjust to make sure the customer coming from Shopify is synchronized before the order is created? Thanks, Ruben
Hello everyone,How to effectively map meta fields of BigCommerce order in the Entities mapping of BigCommerce connector under Formula editor?This doesn’t work. (order is the namespace and orderType is the key)
We have template items setup with matrix items that map to the BigCommerce variants. Client does not want price or weight to populate BigCommerce from Acumatica. They want to maintain that in BigCommerce only. I’ve set in both the Stock Item and Template Item entity to unmap these fields yet the variant in BigCommerce is updating the price/weight based on what is on the variant in Acumatica. Is there a better way to accomplish this? This is 22 R1 for reference.
SummaryWe recently updated to 2023 R2.After the update I am getting an access rights error whenever I attempt to use the Customers table/object in a Generic Inquiry.I have admin access rights and there was no issue before the update. DetailsThe exact text of the error is: 'This field will not be displayed for the current user because the user has insufficient access rights or the required feature is disabled' If I do use the fields they will end up blank when I view the GI. This warning does show up in GIs that were made before the update, but the data is not missing when viewing those GIs.Self-Service ResourcesKnown Issues - Cannot find related issue Knowledgebase - Cannot find any related entries/articles Release Notes - Don't see anything related Forums - The following is the only similar issue that I can find and it does not have a solution: https://community.acumatica.com/reports-and-generic-inquires-115/backorder-inquiry-in-2023r2-20699 Troubleshooting Access Rights by Roles
I have an import scenario that will create sales orders from files added to an FTP server. I can set up an automation schedule to run the import scenario (we need it to import multiple times a day), however it is unpredictable when new order files will be added to the FTP site and I don’t want the import scenario to run if a new file hasn’t been synchronized, otherwise it will create duplicate sales orders in Acumatica.Anyone have any direction on the best way to go about this?
I want to override the sold since radio button in “Inventory Lookup” panel on Sales Order screen, so that, it will display non stock items.
Hi all,Sorry if this question has been asked before, but I couldn’t find any related topics so if it does exist, please can someone point me to that :) I have a question related to the implementation best practice for customers who have existing stores. From what I can see, both BigCommerce and Shopify only support “Export” operation from ERP > Store. Let’s say in their stores, they already have a number of products. These products are exported to excel, provided to the implementer to import into Acumatica using an import scenario. Then, we set up a sync to export these products again to the stores:Wouldn’t this duplicate their product list? In relation to the above question, if it doesn’t, how does the system know a product in ERP is the same product in the store? Similarly, for customers, how to link an existing customer record in the ERP with an existing customer record in the store? this can be important to some businesses if they want to reserve the past/historical orders infor
Hey folks,I have a Shopify order which had Item A. Item A does not exist in Acumatica and we tried to sync the order and it failed as expected. We changed the item to Item B which does exist, and removed item A from the order and restocked in shopify. The order still refuses to sync in ACU claiming that ITEM A does not exist in ACU: The XXXXXX item in the XXXX store does not match any item's inventory ID or alternate ID in the ERP system. Make sure an item with "XXXXXX" as an inventory ID or alternate ID exists in the ERP system, and process the record again.It appears to still be in The JSON file as well...any thoughts here?
I would like to discuss the details of syncing template items’ options with Shopify in this post.First, some background.ShopifyIn Shopify, we have products with variants. If a product has variants, it is done through options. For example, you can have Color as an option, and that option can have different values: Red, Blue, White. At the same time, a product can have another option - let’s say, Size, with values 2, 3, 4, 5, 6.AcumaticaIn Acumatica, we have Template Items with Matrix Inventory. Matrix Inventory (matrix items) are variants of the Template Item. The way they are connected is through Attributes. Attributes are first created on screen CS205000. The type of this attribute should be Combo. Then the attribute is added an Item Class with the type of Variant, and then we can generate matrix inventory on the Template Items screen or connect existing items to an existing template item, by filling out attribute values.ChallengeFor online stores, it is sometimes important to assign
On Shopify we arrange our variants in a certain order for many conversion related reasons such as cheapest first, what we want featured on collection pages (since it defaults to first variant of a product), most popular color first, putting a item line that’s mostly sold out last, etc. We always understood that Acumatica does not have its own variant priority/sort order, which is true as far as customizable, but we were fine managing that on Shopify side only. We have found however that template sync will rearrange all the variants on the product in Shopify even if there were no changes, if template is pushed, or if something else changed on the template.Things we have tried:1. Unmapping option 1,2,3 in template and stock item export mapping. This stops the variant order from being overwritten, but does not work since it doesn’t support any new variants being added or syncing a new product since it then pushes everything as an empty default with no attributes.2. Manipulating Acumatica’
Hello everyone,How to fix the above error? This is an order placed in BigCommerce from a B2B customer. Also, to add context: the user used to placed the order is a super admin, that “masquerades” the Customer, and place order in behalf. Not sure if that is related, but just mention if can help.
I am new to shoplifty I am trying to help customer map new fields from the Shipment to Shopify Is this done on Entities as below ?
In this topic, I want to share how to create a customization to export matrix item cost info to Shopify product variant. This customization can work well on 2023R2.Create a customization project Create a new code file, and extend the Graph from “PX.Commerce.Shopify.SPTemplateItemProcessor”. Select the “OVERRIDE METHOD” from the menu, and then select the Method “SaveBucketExport” from the list. Modify the code as below. Create the new instance of ProductRestDataProvider and InventoryItemRestDataProvider object Use the ProductRestDataProvider instance to get the existing Product/Product variant info from Shopify, cost info doesn’t save in Product variant object, it’s in the InventoryItem object, so we need to get the InventoryItemId from the variant object. We save the variant mapping info(ExternID is Product variant ID, LocalID is the Matrix item NoteID) in BCSyncDetails, so we can find the associated Matrix item by NoteID. All matrix items are saved in Bucket.Product.Local
Hello, On the Sync History screen, I’ve noticed I can search for an individual order or group of orders if I know the External ID or External Description and it loads very fast with no issues. I’m trying to search for a group of transactions from our Shopify store, but group them by their ERP ID.If I search for something by ERP ID, it times out every single time with the error “Request Entity is too large”. I try filtering by Last Attempt date down to just one day, only the Sales Order Entity, only Processed or Ready to Process Status, and still times out. Is there any other way to search for a sync history transaction if I only know the ERP ID and not the external? Thanks in advance!
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