System Health and Performance

Seeing as Snapshots are stored in the Acumatica database structure it would seem to me that the additional records not only take up storage space but also affect performance when running reports, generic inquiries, etc.   Has anyone found that to be the case or can anyone share some knowledge about why this might or might not impact performance for DB queries?  

Hello everyone, Out of the blue, we experienced a major slowdown in Acumatica today. For the record we are not on SaaS AWS hosting. Every screen takes about 15-30 seconds to load. We've checked: 1. System monitor - every query is taking 30+ seconds to run2. Automation schedule - some processes completed at 5am3. Business event history - nothing running right now4. Tried Chrome, Edge, and Firefox5. We rebooted both Acumatica and SQL 6. The SQL server CPU and memory are at 1% and 15% usage respectively 7. We are on 2021R1 with several customization packages.   Has anyone else that hosts directly had this issue? We are running on 2021R2 but we are expected to upgrade to 2023R1 in a few weeks.Thanks

I was deleting old snap shots to free up space.  I got this error: “The number of orphaned snapshots in the database is 8. Click Optimize Database to fix.”Where do a find “Optimize Database” so I can fix this issue? 

Hoping to find some quick help here.  Thanks in advance to anyone willing to lend some advice.  Can anyone give me some advice on how to find this API that is timing out every 10 minutes?We have an API running in the background that is timing out and slowing our system significantly.  I know the user that it is assigned to it by looking in System Monitor under “System Events” it doesn’t give me a screen ID or much information at all.  I’ve posted the information I can see below.  Can anyone offer any advice on how identify this “API-ML” and fix the timeout problem?And is my assumption correct that this process is a Machine Learning Application Programming Interface?CurrentCompany = ContextUserIdentity = XXXXXX@ProductionContextScreenId = CustomData = [  {    "CorrelationID": "8DC08946077156D",    "ContextID": "6B012D329006598311EE99ED322057CF",    "TypeOfRequest": "API-ML",    "ErrorType": "GlobalRequestTimeout",    "CustomMessage": "Denial Code 508: The system was unable to complete t

Hi All,Im working on Fixed Asset then recognise some Fixed Asset which were converted from PO have wrong Orig. Acquisition Cost. 

With our company we have had to refresh out Sandbox Tenant a couple times within the past month. The first time I did this using the Copy Tenant function it took approximately 40 – 45 Minutes. The second time refreshing the Sandbox again and I am now over 70 minutes and it has been at most 30 days since the last refresh using the same function.For context the we have been on Acumatica for a year and the last size of our data was approximately 13GB averaging 1.08 GB of data each month of production. The time increase within 30 days seems a bit extreme for such a small amount of data. My question is if there is any insight anyone could provide as to how the Copy Tenant function works and any potential tips for data management with Acumatica?Thank you in advance!

HI All,I’ve had 2 upgrades in the last week and the users have complained that their system is slow after the upgrade. I have told them to clear their cache for all users, but does anyone else have any tips??I looked to see if this was a known issue and could not find it.  Thank you!

I cannot input primary contact in customer. when I type contact and tab to other field, it’s nothing save 

Hey everyone! 👋 I hope you're doing well. So, I'm diving into the Acumatica API, and I'm curious if anyone knows how to grab the License Monitoring Console Statistics from the API. Screenshot for reference:Is it doable through Acumatica API, whether it's Rest or Soap? Is there any Endpoint to access this data from Acumatica API-s? Your insights are super valuable, and I appreciate any help you can offer. Thanks a bunch in advance! 🙌Regads!

when using mobile app, → Scan Move, an error message occurs if there is a problem.   Is there a table in Acumatica where this error message is stored, such that I collect data of types of errors.

Hello Community,our customer want to use the Microsoft Authenticator für the MultiFactor Authentication. Is this possible? 

Good day, we are doing a project to move data from QB.  The vendor uses snapshots has development as move forward in the process from one tenant to another.  The process has caused a major space issue.  Does anyone have any advice.  We have started to delete old snapshots; this frees up some space but it is ongoing issue.Thank you

Hello Everyone,I’m getting the following error while trying to login to acumatica mobile app.What could be causing this, have researched about it but couldn’t get a solution. Kindly assist.All responses will be appreciated! 

When I create a snapshot for the purpose of installing the snapshot in a sandbox or for an emergency back up, should I create an “XML” or a “Binary” snapshot? Which is the most appropriate or better? We are on 2022 R2 so soon moving to 2023 R2.

I feel Acumatica could use someone in charge of tuning the site for performance. One of the little discussed dark sides of constant feature innovation is that there can be a tendency for performance to suffer as a result.For example, I was surprised that there doesn’t seem to be any plan to try to rearchitect the middle tier in conjunction with the move to Aurelia. Acumatica still has a pretty “thick client” approach to its stack, even though it is moving to adopt modern tools like Aurelia. Back in the bad old days of early .NET (remember code behinds?), it wasn’t really an option to asynchronously load the front end. You had to have all your data objects ready for presentation when the front end loaded. With modern asynchronous javascript, this is no longer the case, and so I think it is a missed opportunity to spend all the time to reskin the front end without focusing on the performance advantages that could also be gained by rejiggering the middle tier of the software.Just as an ex

Hello, We are encountering an issue after a recent Acumatica upgrade, with the DeviceHub.Basically, the printer has been configured and was working prior to the upgrade (on version 2021R1), however after installing the latest DeviceHub version 2022R1, the log shows the following message. When I am trying to use the ‘UPDATE PRINTER LIST’ on the ‘Printers’ screen in Acumatica, the DeviceHub log is not registering the request being made from the Acumatica web app. Note: The printer is correctly installed and the machine which is being used to run DeviceHub does have access to it as well. Has anyone ever encountered this please? Thanks and Regards,Nigel Pace

Hi there,Is there a number to contact Acumatica directly on? I can’t seem to find anything at all online.Thanks!Conor

Hello,We recently updated from 2021 R1 to 2022 R2 and have noticed a significant decrease in system performance, specifically in page load times, API document creation/updates/extraction, and certain processes (although some have improved, others have become slower).I would appreciate it if you could share your experiences with me.Has your organization encountered similar performance issues after updating to 2022 R2? If so, how were they addressed?Your insights will be greatly beneficial in helping us resolve these challenges.Thank you for your time and assistance.Best regards

Hi All,On Inventory Transaction Summary IN406000, The column Warehouse has been definedFrom my understanding of the definition, Column Warehouse will be invisible if Warehouse Details are clear. However, on my system, this column is still displayed with or without a check box This issue (display Warehouse when Warehouse Details is clear) is so nfusing. The system will display the random WH, even though there is no qty in that WH.For example:Clear box Warehouse DetailsCheck box Warehouse Details Has anyone got this issue? is it normal or a defect from the system?

Has anyone encountered this issue before, that Acumatica shutdown then restart itself.At least once per day.  

Is anyone else experiencing this issue after upgrading to 22 R1? I’ve been able to replicate in 22.105.0031 and 22.107.0022 in Chrome and Firefox. Is this a bug?

Hi All,When creating SO type TR, the information of the Customer will be default as MAIN:I would like to create a Schedule that will auto UPDATE IN all shipments that has customer ID MAIN and Custsomer Name MAIN as belowBut it seems this condition doesn't work. Do you have any idea to process with this condition.Best regards,Yên Chi

Is there a way to archive the old data in acumatica system ?because we have data from 2011 and we need to delete them because the system is getting slower

Good day,I set up a new email as an incoming email to process AP documents. Test the connection was successful. I have sent a number of emails as a test but they are not being received in ACM.  I have other emails receiving incoming that are working. (Set-up by someone else)Any suggestions where i can review, look or something that needs to be done to get emails received.Thank you.Evan

Has anyone experienced slower system operation/transaction speed when dealing with a large data set of > 500,000 SKUs (i.e., is there inverse relationship between operational speed and SKU quantity in a system)?Thanks.