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Hello,

 

We are encountering an issue after a recent Acumatica upgrade, with the DeviceHub.

Basically, the printer has been configured and was working prior to the upgrade (on version 2021R1), however after installing the latest DeviceHub version 2022R1, the log shows the following message.

 

When I am trying to use the ‘UPDATE PRINTER LIST’ on the ‘Printers’ screen in Acumatica, the DeviceHub log is not registering the request being made from the Acumatica web app.

 

Note: The printer is correctly installed and the machine which is being used to run DeviceHub does have access to it as well.

 

Has anyone ever encountered this please?

 

Thanks and Regards,

Nigel Pace

@npace29 I would suggest creating a support case so that they can log in and review.

 

 

Hi all,

 

A small update to the above. The error was due to the Tenant name not being set correctly in the DeviceHub.

 

It appears that the tenant name set in the Device Hub is actually case sensitive and the client had set this to all-caps (uppercase), thus causing the error message. Thankfully, the resolution was simply to set the tenant name in the Device Hub to the correct case-sensitivity :)

 

Nigel

I have the exact same problem but with a scanner.  The Devicehub connects fine, and the scanner that was set up on the Devicehub is displayed in Acumatica after “UPDATE SCANNERS LIST” is pressed...and you can see it trigger an update on the Devicehub app when it’s pressed in Acumatica, but it always says “sScanner]Warning] Scanner GLO-SCANNER is not configured in this Acumatica instance.  Please check configuration”.  Capitalization of the Tenant name is correct.  What else causes this error?  It’s clearly configured since the scanner shows up in Acumatica.

@fosterjeff01 Did you ever get your connection problem resolved?

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