Has anyone encountered this issue before, that Acumatica shutdown then restart itself.
At least once per day.
No customization, it just locks up the system and users has to wait for it to come back up.
Userlevel 4
@Nelson Yip we have the same issue in a non-customized environment. Thinking it might be due to procore integration, but not sure yet.
Userlevel 5
+1
Our system is also stopping and restarting. This is the message I get:
We checked and we no where near any licensing caps. What can we do to stop these stops and restarts?
+8
IIS App Pools are automatically recycled every so often by default. I believe the default is 29 hours.
You can, however, tune or disable this. Here is one article addressing this: https://community.sisense.com/t5/knowledge/cancel-iis-timeout-and-recycling/ta-p/9034
This may or may not resolve the issue for some or all of you.
Userlevel 5
+1
Thank you. My issue is not with the scheduled restarts. My system is restarting more often that once a day. Some days, the system restarts mulitple times.
Userlevel 4
We made a couple of changes: 1) rebooted and scaled down the vms, 2) changed the app pool recycler time for IIS and set it to 3AM central
Userlevel 7
+11
Hi
Could you please list out the customization here? are you using Microsoft teams integration?
Also, you need to check memory usage
Userlevel 5
+1
We are not using Microsoft Outlook integration. And we have no significant customizations.
Userlevel 7
+4
this happened to a client of mine as well a week or so ago, does this have anything to do with SaaS customers vs. locally hosted?
We have noticed that this is happening on a (local) non SAAS installation. The only external integration we have is the Outlook integration.
Did you find a solution for this?
Thanks
James
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