Configuration and Installation

Hello,We are facing the below issue in  Business Events. Could anyone have faced this before and any working solution, please suggest.Any inputs will be helpful, to troubleshoot the issue.Issue: In the business events settings, the “Processing Time Threshold(s)’ value is automatically resetting with some values often, for both Push Notification and Business Event Queue.Below are the screenshots for reference.Kindly let us know if any other inputs are required. Actual values  set by us: 30 Values that got reset: 2 and 10 Thanks in Advance.  Best Regards,Vidyakeerthi K

Hi,I have a custom field named UserSearchName on Stock Item and I want to use this field to combine DescriptionField of seletor Inventory.I updated the attribute DescriptionField of InventoryID to: PX.Objects.IN.InventoryItem+userSearchNameBut I got the error regarding syntax I think, I have no idea what wrong here. Do you have any experience about this one?Any idea would be appreciate.Thanks

From past many days, we have been facing this issue in Acumatica.While working on ongoing cases or business accounts, we get an alert of The Session has expired issue and sometime You are currently logged off.Our Chrome is updated to the latest version and though we clear all cache and cookies, still after some days it gives the same error/alert.The session timeout in web.config is set to 600 mins.Highly appreciate your support.

I encountered error when click ‘Test’ for gmail account.  anyone facing same issue and how to resolve it?  

I have installed Acumatica on dozens of laptops running Windows 10 without any issues. I’ve tried installing it on Windows 12 Server and Windows 19 Server and whilst it installs I cannot login to the site.I’ve tried it with the database on the same server or a different server, running the site on port 80 or 443 using different browsers, but everything ends up generating the same error.After entering the default username and password (admin, setup), press enter, after a few minutes it errors: 

 Does anyone know if the issue below has been resolved?I am getting this error when preparing snapshot for export…."Denial Code 502- System was unable to process your request due to resource constraints. Please try a smaller operation or contact your provider for further assistance. CorrelationID: 8DABE265E36E957; Timestamp: 2022-11-04T05:35:22.5038167Z"  

Hi guys,If I have a company structure like the picture below with 3 layers (note that A and F have more than one locations), how should I create them in Acumatica system?I was thinking 2 ways.1. if I create A-G as ‘companies’ and for the locations of A and F I create branches, the question is: where do I generate the consilidated financial statements?2.If I create A as ‘company’ and B-G as branches, how do I create 3 layers? I mean, if B-E are branches, I don’t see a way to generate a ‘subbranch’ for F and G.Could anyone help me here? Thanks! 

Good day,Client has been using System Email Accounts to send / Received emails from Acumatica using Outlook (they dont have Acumatica integration on their outlook app in windows), starting on 4/8/21, the client started noticing that the emails on her inbox will automatically change to read, other users that have Acumatica accounts that also have System Email Accounts setup in Acumatica will have same issue. After several tries with their IT person from there email server, we inactivate the System Email Account for her by changing the password to something incorrect, and the issue stop. I have sit checking this issue and it occurs when the System Email Account is setup correctly.  I have already change the incoming mail server from smtp.office365.com to outlook.office365.com to smtp.office365.com. But this did not fixed the issue.  I have also test where the password in incorrect and the test is bad, and emails remain unread on my clients outlook ap

Is there any possibility for customizing data fields to become editable for the control module in Journal Transaction screen such as AP and AR?

Hello! When we attach a PDF to a record (i.e. invoice, sales order, whatever) it shows in the file browser as a .pdf file extension.When you open the file for viewing, Acumatica seems to be serving it as an .ashx.  Does anyone know if there is a way to get Acumatica to serve the PDF to us? ASHX does not work well at all on Mac OS

Hi All,I want to add a step approval  when there is a difference between unit price between 2 screens the system will send email   If u have any idea, pls advice me.Thanks in advanced.

Hi everyone,My name is Mike and located in Vancouver, BC, Canada. I recently decided to learn Acumatica but, as you can imagine, as a newcomer, I'm facing a 'few' challenges with downloading, installing and running sample demo of Acumatica on my computer, etc. I got access to all the installation guides available BUT I think it’s time that I speak with a live person who can help me remotely. Anyway, I finally got Acumatica 2022 R1 going but I cannot load the U100 Tenant (Error message: Package version ‘22.202.0040’ differs from application version 22.104.0012). I'd really like to speak with an Acumatica installer who can help me to upload the training tenant material and stuff. I appreciate any suggestions. Here's my contact info:email: Mike@MikeT.caCell: 604-817-1970Thank you and all the best.Mike

We’re on 2019 R2 and using the ActiveDirectory integration for authenticating and authorizing users. Elsewhere in the enterprise, we’ve been moving to Okta for SSO purposes.Has anyone wired in Okta? If so, any tips or guidance.

Hi,We are working on a environment Acumatica Cloud ERP 2021 R2 with 2 tenant: Production and TEST but it only has 1 database. It leads to whenever we publish the customization on TEST environment, the Production is overwritten also.Hence, we want to clone it to a locally environment (install windows server on pc then install Acumatica 2021 R2). What do you think about this option?Beside that, I have some concerns:Is it possible to access Acumatica Cloud Database to clone it then import to my local environment? If I export all project customization on Production and import it to new environment (my local environment), Will the customization between them be the same? Install Acumatica 2021 R2 on a local machine needs license, doesn’t it?Thank you for your help.

I work for a manufacturing company and there are (9) thin clients machines on the factory floor used for the scanning of routers for MaCola.  We are in the process of migrating to Acumatica and these thin clients will no longer be in service due to aging out of the system.  I want to replace them with the following; HP y640 thin clients with Windows 10 IoT Enterprise for Thin Clients.  Is this possible?  I don’t want to purchase full blown machines for scanning purpose.  Thanks,

 User Is set to View ONLY Access for Several Workspaces but still is able to Perform Actions on a ItemUse Case: Set ROLE Access for a Screen/Form to ‘View Only’ Ex: Purchases Orders from ‘Access Right by Role”  It is assumed that for Purchase Orders this ROLE/USER can only VIEW PO’s but not Edit them.By default all FIELDS and ACTIONs within the FORM are set to INHERITED.  However, the ACTIONs on the PO are still Available and can be utilized: for example, an open PO can Receipted or be Put on HOLD.  Since this is VIEW ONLY access shouldn’t ACTIONS also be VIEW ONLY? And this inadvertently gives ACTIONABLE / EDIT access to user that should be VIEW ONLY.  

I edited the InvoiceNotification template and assigned it at the Sales Order Preferences level for SO Invoices. However, when test emailing an SO Invoice, it still does not use the notification template assigned.What am I missing here?I tried assigning the notification template at the customer profile level and that worked. But, it’s not practical to assign the notification template at the customer level for 3,000 customers.I tried the same thing for Purchase Orders Preferences to assigned a notification template for mailing ID PURCHASE ORDER and it is not using that template when testing a Purchase Order email.

Is there any guidance on best practices for user profiles?  I have a number of users that are no longer with our company and we have disabled them.  I am wondering if there are any ramifications to deleting the user accounts to keep data cleaned up.  I’m thinking this is a twice a year type activity, run a report and any users that have been disabled since they are no longer employed, their user profile would be deleted.  Anyone have experience with something like this?

I have created numerous service order types for all of my customers but now I would like to delete of them for each customer I have. It would take too long to delete them one by one. How do we delete Service Order Types tied to a customer in one shot? Could it be done via an import scenario? Also, how do I add more than one service order type to a customer in one shot using an import scenario? I know how to add one type to all customers but how do you add 3 or 4 types to all customers at the same time?  How do I adjust my import scenario for this? 

Hello guys, we are looking to reduce purchasing costs and are looking  for acumatica to help us. In fact, we were wondering if we could send purchasing quotes to different vendors via email through the acumatica erp. We wish to centralise the information. Ideally, when creating a new PO, we would like to see, attached to the ItemID, all the different vendor quotes for the product. Dates would be included. This would help us track our purchases because, as of now, our buyers manage the quotes in their emails. This practice increases the risk of error of overpaying for products. Would this be possible? Thank you so much!

Is there a way to prevent a Receipt or Adjustment Inventory transaction of being released if the item warehouse Std cost is not set-up?

We are getting an error when we log into our ERP site.  We are hosting onsite and started to experience this since we upgraded to Version 2022 R1.  At first the program was very slow and would take several minutes to actual allow us to log on.  We installed V 2022 R2 to see if it would help.  Now we are at the point where an error screen (attached) comes up when we try to log onto the site.  Has anyone experienced anything at this level?Thanks.

We are using the Easypost plugin in Acumatica and would like to use the Fedex one rate service.  According to the easypost api documentation this is achieved by passing the predefined_package name through to easypost.  We have created a box in Acumatica which is set up to match the Fedex Large box dimensions and with the Easypost predefined_package name for it in the Carrier’s package field (FedExLargeBox). Does the Acumatica Easypost plugin support sending a predefined package name?  If so how do we go about configuring this?  Defining a box with name FEDEXLARGEBOX and the Carrier’s package field populated with FedExLargeBox doesn’t seem to work. We still get varying rates dependent on where an order is shipped.We are using FEDEX_2_DAY as the service method if that has any bearing on it. Thanks for any help, Phil

Hey everyone, Does anyone know why the Delete/Add SalesPerson on the order is grayed out?I’ve tried to look everywhere for ways to change it but I failed :( I’ve tried it with an Admin account with full access and the issue persisted regardless if the order is Open or on HoldIf you guys know how to enable this, it will be much appreciated.

Hello, recently we upgraded from 2020 R2 Build 20.208.0031 to 2022 R1 Build 22.109.0023, so in this process we had some custom tables with fields without USR prefix, so we created new fields with USR prefix and published the package, we are able to successfully overcome that issue, we actually followed this link https://www.sprinterra.com/blog/users-fields-in-acumatica-erp-blog-sprinterra/. Now when we are  trying to create snapshot we are getting “An error occurred while importing data into the 'AuditHistory' table.” error.Please have a look at below trace. Error:    An error occurred while importing data into the 'AuditHistory' table.     SendRaised At: 10/1/2022 2:02:14 AM    Screen: SM.20.35.20         Details:10/1/2022 2:02:14 AM Error:An error occurred wh