System Health and Performance

Hello,We currently have an Active directory linked to our Acumatica user base, we have noticed over the past year users have entered the status “Disabled”, do you know what would cause this, is Active Director pushing something to Acumatica that would be causing this?Thank you

HiOur acumatica (MYOB Advanced) has been broken for 5 days, with business events not firing at all, or severely delayed by 24 hours. This has been crippling for our business, however the local MYOB support team seem disinterested in solving our problem. We suspect that the system queues are broken/overloaded but we cannot even access the SM302010 page to check this, or clear the queue or restart the despatcher. When visiting SM302010 it either spins around indefinitely, or errors with the message (attached as image).As this is a hosted platform, we don’t have access to IIS/Application Pools/MSMQ and our local supplier doesn’t seem to even know what that is when I mention it the past 5 days. Has anyone else experienced a similar issue, and how was it resolved?Thanks! 

I’ve replicated this in client sandboxes and the sales demo data (no customizations published) in multiple builds for 2022 R2. Does anyone know if this is a known issue? If so, which build is this expected to be fixed in?  

Hi everyone, I have a site that is getting the storage over the limit with a certain frequency, after a few investigations I noticed my table UploadFile is storing every attached file from the emails (CR306015), is there any way to prevent this? Thanks in advance !

Dear All,There is some item that has an expired date but when we check with the supplier, they agreed to extend expire date. Our old system allows us to change the expiration date, but I don't see any screen manage this on Acu Is this possible to change the Lot/ Serial Number for a specific item - user sometimes got mistakes and inputs the wrong Lot NumberBest regards,Yên Chi

Hello,    In “Search in Files”, I can select multiple files at the same time, but if I click “delete file”, only the first file in selection will be deleted.    Is it a bug?  Or the system is designed to do so?        Now, my question is , is there a way I can delete the out of date files in batch?

I am noticing an increase in Chrome memory on 2021 R1 - 21.118.0038. What i have noticed is that the SO screen creates a good amount of Javascript memory.   The more screens you click the higher it goes until garbage collection.    How a website works  - But it just seems with this version is building megs of cache quicker than normal.    (Really centered around Sales Orders and Invoices.) I have upped the memory for the machines in Chrome to 4096, but multiple tabs \ any competition and we get an out of memory issue.      Not a ton of tax zones,   single currency.    Ideas? 

If I create an email and type a word in, then click Insert Link, when the Insert Link window appears, the system is hanging and I have to reload the page to exit out. I am an admin and have permissions (Delete) to Files and File Maintenance under the Hidden folder.I also tried Incognito (Chrome) as well as Mozilla Firefox.  See attached video.  Any suggestions?Recording is saved at link below.https://www.screencast.com/t/eeOsJ4lRLDZt

An end user has been having issues lately with adding file attachments to transactions such as AR Payments.  She has Admin Security, her security has not changed and she has the same security roles as other users and they are not having the issue.  She has been adding attachments for over a year and lately it just spins and the screen hangs when she chooses upload.  Also when she does the drag and drop her icon just spins.  If she refreshes the screen, sometimes the file is there and is uploaded.  But sometimes it isn’t.If she goes to another testing tenant it works just fine and she is able to add an attachment. I can add the attachment she is trying to add just fine and it works immediately in production.I have had her clear her cache in Chrome, also she has tried Firefox browser and the issues still occurs.  Any suggestions before I open a support case?

We are four Builds behind.  What are best practices for doing Build upgrade?  Should we be doing an Build upgrade if we are four behind? 

Hi All,There are some reasons the drop down list of customer location in sales order is disappear. Please advise how can I bring it backThanks in advance,Yên Chi

HI All,I set up a System Email and get this error. Please help if you know how to solve itThanks in advance. 

Hi Team, When I try to load entries under the “Approvals” screen, I didn’t find any entries.  Later on, when I log in on a different network, all the entries suddenly showed up at the same time.  May I know what is the issue here? And what could be the possible fix to avoid such instances in the future? Thank you. Regards,King

Hello.So my DB has significantly increased in size. I suspect the culprit are orphaned snapshots. I had the warning signed in System → Tenants, that there were at least 2 orphaned snapshots but when I clicked on optimize database to remove does orphaned snapshots I got an error almost immediately and then the warning sign disappeared. Is there a way I can manually check in the SQL database to see if there are any orphaned snapshots and to delete all those records from the database? Also when I check the database size in the Acumatica Interface by going to System - Tenants - View Space Usage, it shows the database size is 110GB in total - but SQL Management Studio shows the Database Size is almost 300GB and when I do a manual backup thats about the size of the .bak file...  Any pointers as what I can do to fix this issue would be greatly appreciated. 

Hello, need your help in executing below query through customization package in live. Is it safe to execute below query. we found over 2+ Lakhs records in this table and we think they are not useful for us.  TRUNCATE TABLE AUScheduleExecution

Hello, I have been reading through the articles to figure why the automation scheduling is only working for the “Release AP Documents, but not for the Prepare payments and Process Payments. I am trying to schedule a regular check run to test for potential client. I did get it to work once a few days ago. The initialize scheduler is deactivated. Is there anyway to get it to turn back on, sounds like this may be my issue? Please advise. Thank you,Barbie Jeter

Hi all,is it possible to change all settings related to date from mmddyy to ddmmyy?Thanks in advance.Yên Chi

I can't change the Time Zone in my User Profile.  When I try to save the changes I get the error : Another process has added the "UserPreferences" record. Your changes will be lost. 

Acumatica has been running slow for the past week. We are newer customers so I can’t imagine we would have reached some usage limitation. Is anyone else experiencing a slow down in the system? I know it isn’t our internet. We are getting 300 MB down and 150 MB up.

Hoping someone can help. We are seeing issues where push notifications are not firing. we saw in the systems queue monitor that it’s flashing red. Looks like the queue size is exceeded. We have seen this before and don’t really know how we got it to resolve. But now seeing it again, so we need to understand what this means and how to correctly resolve and then avoid going forward. https://capture.dropbox.com/xFDP8rUPdoGwLAZs?src=ss We tried to “restart dispatcher. that ran for 3 min, but still came back with red and a larger queue size, etc. any ideas what this means, how to resolve and then how to avoid?

Is there any danger in significantly reducing the interval at which DeviceHub polls for new print jobs? We’d like to reduce it to 5 seconds as the client would like a more responsive print time.

Has anyone else noticed this behavior on 2020R2 and later versions?We are seeing this on a third client environment, and the second time for this particular environ.On Feb 28th Tenant 3 had a full snap shot taken and restored to Test Tenant 4.  Beginning on the morning or March 3 when a user logged into tenant 4 (or switched from tenant 3 to tenant 4) and this exceeded the 2 concurrent user limit in tenant 4... users logged into tenant 3 were logged out with the message “You have been logged out due to exceeding the number of tenants in the system.”Restarting the application, via Application Updates SM203510, seems to have resolved the issue and we plan to add this step to our snapshot process for migrating data from PROD to QA/Training environs.The same thing happened on a Snapshot done on Jan 10, and users logging in throughout the day Jan 11 received this error. Acumatica restarted the server and we had no further issues.

The Automation Schedule History shows all of our email are “Processing completed with Errors’.  We cannot find what is causing these errors.  Please help us understand the errors and show us how to fix the issue.   

I need assistance please,How can I solve this Issue,  Thanks in advance.

Since upgrading to 2021R1 we are having an issue where if you are in the licensed tenant and open a new browser to open test tenant, it logs you out of the licensed tenant.  Has anyone noticed this behavior lately?