Hi
Our acumatica (MYOB Advanced) has been broken for 5 days, with business events not firing at all, or severely delayed by 24 hours. This has been crippling for our business, however the local MYOB support team seem disinterested in solving our problem.
We suspect that the system queues are broken/overloaded but we cannot even access the SM302010 page to check this, or clear the queue or restart the despatcher. When visiting SM302010 it either spins around indefinitely, or errors with the message (attached as image).
As this is a hosted platform, we don’t have access to IIS/Application Pools/MSMQ and our local supplier doesn’t seem to even know what that is when I mention it the past 5 days.
Has anyone else experienced a similar issue, and how was it resolved?
Thanks!