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We have been on 2025 r1 for months without any issues.  Today we are unable to generate USPS Priority labels, we receive a popup error, This file already exists.  We can generate USPS Ground and Fedex labels without issue.We are using the easypost connector, if i login to the site i can generate labels without any issues.I already tried setting up a new carrier in Acumatica and mapping the shipvia to that carrier, same error.  Any ideas?

When creating a Service Order from a Case, the Case Number is referenced to the Service Order under Other, Source Info: Is there a setting to reference the Service Order Number back to the Case?Thank you! 

I'm trying to recreate the Projects (PM301000) Balances tab in a Generic Inquiry, Pivot Table, or Dashboard. We have a customer who uses them extensively and would like a more centralized way of spot checking the project budget vs project commitments. The primary issue I am running into is the majority of tables related to the Projects module appear to be virtual tables and thus cannot be referenced. For example if I take [PMBudget.CuryActualAmount] - [PMBudget.CommittedInvoiceAmount] it does not actually math out properly. So I am trying to understand if there is a best practices approach to re-creating virtual tables or if the answer just becomes BI tools? Below I have searched each of the significant tabs in the Projects screen and their primary table. Any advice on angle of attack for this problem would be greatly appreciated.My current theory is that I can re-tabulate the line items of each of the tabs to basically re-create the Balances Tab but I have yet to figure out how to do

Customer is reporting that when printing carrier labels from Easy Post to Device Hub there are 2 copies of the same label printed - there is only one job created - the printer is configured to print 1 copy - is has been confirmed the zpl label file only contains only one label - the printer has been reset   What could cause this issue?  How can this be resolved

Hi Everyone,I just need some guidance. I cannot access the following link:https://community.acumatica.com/ideas/in-mrp-exceptions-treat-reorder-point-demand-differently-than-safety-stock-demand-15411 It says that I need to be assigned the proper access roles to view this page. Does anyone know how I can get this access? Who should I contact to request this, and is there an email address or contact information available?   Regards

Hello everyone,My name is Irina, and I am a Business Analyst on the Acumatica Project/Construction team.Currently, in Acumatica, the Completed (%) and Pending Invoice Amount/Quantity fields are designed for manual entry before proforma or invoice generation to specify the document amount or quantity.I am working on automating the Completed (%) calculation for the Revenue Budget and would greatly appreciate your input to better understand business needs.Please help by answering the questions below or sharing any feedback: Do you prefer the current manual approach, or would you like it to be automated? What issues or difficulties do you encounter with the current approach? How do you calculate Completed % and Pending Amount/Quantity before billing? Do you use any Acumatica forms or reports to support this process? Do you export this information from third-party systems? What calculation method do you use (e.g., Cost-to-Cost, etc.)? Do you create a Cost Projection before billi

hello all,i have been trying to setup auto numbering on the segmented keys screen as below:While, I’m trying to activate auto numbering in here, it triggers the following error:We already have 2 project entries in the system and below is the project numbering seq:How to resolve this?

Hi,The System does not automatically populate the configured expense account for non-stock item when creating a PO   Item Level Expense Account defined Greatly appreciated your help and thanks in advance. 

HI, I would like to confirm the MRP configuration at the stock item level in line with the latest 2025 R1 updates. I have completed the configuration and tested a few MRP cycles, which are attached for your reference.Could you please help confirm whether the configured process flows are aligned with the expected standard behavior? Additionally, I would appreciate clarification on a few questions related to the results observed during testing.  

Hi,We can create fund transfers in between different cash accounts and transfer cash from one cash account to another. How can we create a check for these fund transfers to transfer the cash between our current accounts at the bank.  Thanks,Dulanjana  

Received the following error while trying to release an adjustment. Mind you the adjustment is set for Nov.4 but the items on it are tied to a receipt that was made on Nov.5th. There is sufficient on-hand to complete this, but I am curious if the date is the issue?   

We have created an email template using a generic inquiry instead of a screen. In All Emails screen, it is looking fixed as seen in screenshot below.     However, when receiving it in Microsoft Outlook it seemed messed up. Is it possible that there is a conversion happening at the backend of the system at the moment? Thank you.         <tr>                                 <td align="center" style="color: rgb(51, 51, 51); font: 18px Arial, Helvetica, "sans-serif";"><a href="((GeneralInfo.NotificationSiteUrl))/Main?CompanyID=Daybar&ScreenId=PO301000&OrderType=RO&OrderNbr=((Document.OrderNbr))" objtype="file" target="_blank" embedded="true" style="color: rgb(0, 122, 204); border: 1px solid rgb(0, 122, 204); border-radius: 4px; display: block; text-decoration: none; width: 190px; padding: 10px; vertical-align: middle;"><strong style="display: block;"><span style="background-color: rgb(255, 255, 255);">View Document</span>

Hello! The goal of this Business Event is to send an email notification out when there is a new item created. And in the email body, I need to include the Preferred Vendor and Vendor Inventory ID from the Vendors tab on stock item. I have set up my Generic Inquiry, Email Subscriber, and Business Event as follows. The issues I am running into is:When a new item is created with two preferred vendors and different vendor inventory IDs, how can I have both vendor inventory IDs shown in one email, instead of the Business Event firing two separate email, one for each vendor inventory ID? Event better, if: I can have the email send out the vendor inventory ID where the vendor is selected as ‘Default.’ If neither is selected as Default, then send both in the same email.I welcome any ideas, thank you so much! Business Event set up:Email Subscriber set up: Generic Inquiry set up: 

I have certain reports and inquiries on portal website but unable to add them as favorites after 25R2 upgrade.  

Hello, I am trying to install Device Hub via Acumatica Builds. I have downloaded my file version but am receiving this error: I looked through the originally downloaded ERP files and do not have one for Device Hub. How can I download Device Hub? 

Hey folks, I was curious with all the GRAPHQL changes, if the Item ID matching still works the same. I know that if a “SKU” from shopify is found in either inventory id or the alternate id it will associate it, but what about on the OUTBOUND sync of shipment?  I’m getting an error. Example I have sku 123456 in Shopify, it finds that as an alternate id, but the ACU Inventory ID is WIDGET01.   So the order in ACU now has WIDGET01 and when I try to sync the shipment it basically says the WIDGET01 exists in acu and on the order, but it is not in shopify. Any thoughts?

Hello,We are trying to dispose of an asset as part of Fixed Assets historical migration. Our client is live on other modules, so we imported all the assets successfully, using FA Migration Mode (unclick ‘Update GL’ in FA Preferences).One Asset was purchased in January 2022, depreciated through February 2022 and needs to be disposed of on 2/28/2023. When we try to dispose it, an error appears:  FA Error: The asset cannot be disposed of in past periods.We have tried requiring reconciliation prior to disposal, not requiring reconciliation, depreciating before disposal and not depreciating. We have tried re-opening the period for the disposal, and that made no difference. We are logged into the tenant administrators with full rights in all modules. All transactions for the asset have been released.I am able to successfully dispose assets as of a prior period in my Demo so I do think it’s possible.What have we missed?  Thank you.  

Hello All, I am creating a GI and want to use the Total Aggregate value for the Customer ID in a calculation for a new column to calculate Number of orders/number of customers, grouped by Customer ID. I have run into this issue is other GIs as well, where I want to produce the COUNT of all Customer IDs and cannot. Here are my current results grid and view of the inquiry.  Thank you!

I am attempting to import External Applications (screen SM301000), but the process is failing when running the import.I get this error in the Import by Scenario screen when importing:There is no Error message in the “Error” column.The Import Scenario is pretty basic:The goal is to make it look something like this: I also checked Trace, but it did not show anything else useful.Does anyone have a suggestion? Thanks! --Brian

If an item is marked as Planning Method = Inventory Replenishment, the system will calculate and suggest planning figures such as safety stock, reorder point, max quantity. If an item is marked as DRP instead, is there any way for the system to suggest these figures?

With the recent Acumatica 2025 R2 update, our employees lost access within their “Internal User” role to see any payroll documents (this is basically the sole reason most of our employees are logging and we had this role modified for them for this purpose only).  I have been troubleshooting with Acumatica for a month now without success on either removing the restriction from the Internal User role or just having a simple solution on how to have our employees be able to access all of their payroll documents in one place.  They say that this is a known update for security purposes and only the admin role can access pay stubs and the last email from them suggested we either remove the restriction or create a new user role that has that access.  I had not yet tried to create a new role so I tried that route and will put the steps below in detail.  Basically this ended with the same issue as trying to remove the restriction from the current role (note that I had a 45 min meeting with Acuma

Hi,Does anyone have a way to import customer notes but with multiple lines such as for phone numbers. This is so it will carry over to service orders and appointments.  

When I do a transfer with the scan in Acumatica Mobile the transfer appear in Balance, how I do for change that and the transfer appear in release when a finish the transfer with the scan? Regards 

Hi, Is it possible to correct SO Invoice with Stock Item and Open status in Acumatica 2021R2 ? When I click on Correct Invoice system throws an error: SO Error: The invoice cannot be canceled because it contains direct sale lines with stock items. Process a direct return to cancel the direct sale.Thank You.

I need to be able to assign lot/serial attributes to stock items before actually receiving the item. My team is okay with generating the purchase receipt and filling in the lot/serial attributes on the PR and keeping it on hold until we actually receive the product, but ti looks like because we haven’t actually received the product the lot/serial attribute values don’t live in any particular table. Just confirming that this is true.Or if anyone has any other ideas of procedures that would be great!