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For the past few months my company has been working on trying to implement the Acumatica Customer Portal to allow our customers to view and pay their statements and Invoices. From what I have seen though, there are a couple of issues. I figured I would share them here to see if anybody has experienced these issues and if they have found solutions. Reloading reports results in errors: This is the biggest issue I have run into. When a customer views their statement or Invoice, if the URL is reloaded in any way, they will be brought to an error screen stating that they do not have the rights to view that screen.  Even if I set them as an administrator they will get this error.  I fear this can come off as extremely unprofessional to our customers. Has anybody else experienced this and/or come up with a solution? (See the image below for the error I am confronted with) Inability to pay Overdue Charges or Apply Credit Memos:  It looks like customers who have Overdue Charges to pay aren’t ab

There is no option to login via SSO for Outlook plugin. It just have an option to enter local credentials. While searching online, this issue was almost from beginning. Is Acumatica not looking to improve this feature from several years? Why ? Also, Looks like, It doesn’t support new Outlook mode (Currently, Microsoft has replaced legacy Outlook) as the login window gets disappeared after entering credentials. Has anyone faced such issue? 

 My reason for asking is we have different size attributes depending on size run. For example SIZESSXL is for Small through X-Large, SIZESS2XL has Small through 2X-Large and so on. If I want to add 2X-Large to a shirt with SIZESSXL, we would change it to SIZESS2XL and create the extra matrix item. This leaves the existing items pointing to the previous size attribute which causes problems all over the place.Is there is a way to point it to the new size attribute?

I’ve been trying to set up some custom wikis for my team, however, once I leave the wiki and return, or anyone else tries to open the page, the custom wiki doesn’t load and says “Not Found.” I’m the administrator, so I should have access to this, but even I can’t get into it anymore. Any idea of how to fix this? Here’s the wiki details: 

I have a snapshot that I am trying to delete. The Processing popup has been up for over an hour…..How long should this process take?

We’re in the process of setting up our Fixed Assets in Acumatica. When we dispose of an asset, Acumatica posts a debit to our depreciation expense equal to all of the depreciation posted in the current fiscal year and calculates the gain as Proceeds less NBV at the start of the Fiscal year. We’ve set our depreciation method to New Zealand Diminishing Value Evenly by Periods. I wasn’t able to find anything in the literature for that method that would indicate a full reversal of current year depreciation on disposal.I’ve also tested the following scenarios without any change in results:  Page Field Value Scenario 1 FA Preferences Depreciate in Disposal Period FALSE   Dispose Assets Before Disposal Depreciate Scenario 2 FA Preferences Depreciate in Disposal Period FALSE   Dispose Assets Before Disposal Suspend Scenario 3 FA Preferences Depreciate in Disposal Period TRUE   Dispose Assets Before Disposal Depreciate Scenario 4 FA Preferences

We need your input on this matter. The company has started using the Intercompany process, which is functioning well. However, we are encountering an issue when the sales order is generated from the other company. Here's a sample scenario:Create a Sales Order in ‘Company A’ for ‘Customer X’  - In this scenario Items are not available to ‘Company A’ so a PO will be created to order the items to Company BCreate the Purchase Order from the Sales Order in Company A. In the Vendor select Company B. Purchase Order was generated from Company A to purchase the item to Company B. From here It’s still looks fine.Then next step is to generate the Sales Order to Company B from Company A. (PO Screen > … > Intercompany > Generate Sales Order ). Sales Order is generated then switch companies to Company B.Here is the issue: instead of defaulting to Warehouse 20 for Company B, the sales order is still defaulting to Warehouse 30 for Company A.I've already checked the community, and it was menti

We are currently implementing an integration between ServiceTitan and our ERP system, Acumatica, and would like to streamline our Accounts Payable and job‑costing processes entirely within Acumatica.ServiceTitan recommends processing bills in their system first and exporting them to the ERP. However, our goal is to maintain all AP workflow—including bill entry and cost coding—directly in Acumatica, then sync to ServiceTitan for project tracking.Has anyone successfully implemented ServiceTitan → Acumatica integration, while routing AP entries exclusively through Acumatica?

Currently all our users can access any Bill/Adj. and Cash Purchase/Return by searching and opening results from the Transactions and Profiles tab of the search bar. This includes transactions that they are not able to view on the Payables screens because of their user role. We do not want to disable the search bar for everyone because our admin users use it regularly. Using Row Level Security to restrict access to certain vendors for certain users would be both hard to manage and would not always prevent users from accessing transactions that are not their own or those of people below them in the company tree. We would like the search bar transaction results to match what users have access to on other screens. 

Hello Everyone 🤗, Happy Friday! and hope all is well. I am trying to approve a time off request but I see the Insufficient stack error:  I also see it when I try to enter my time in the Activities tab for a project. This occurred after we upgraded to 2024 R2. I tried to reset the caches and restart the website but nothing, what could resolve this error?. Thank you again

We’ve configured our Acumatica instance to use Microsoft Entra SSO. It works well, except when there are nested group assignments in our Active Directory groups. How do I get Acumatica to recursively find users assigned to a group. Here is a scenario:User: BillyBilly’s Direct Group Membership:   grpBranch1   grpFieldLevelAuditBilly’s Nested Group Membership:   grpInternalUser is a member of grpBranch1Acumatica Linked Active Directory Role Assignments:   Branch1 linked to grpBranch1   Field-Level Audit linked to grpFieldLevelAudit   Internal User linked to grpInternalUserWhen Billy logs in, he only gets these role assignments:   Branch1   Field-Level AuditHowever, even though Billy is a member of grpInternalUser through group nesting, he doesn’t get the Acumatica Role: Internal User.I can confirm that the nested group assignment works with the on-premises Active Directory nested group membership. How can I get it to work when Acumatica uses Microsoft Graph?

I’ve been trying to set up a business event to run whenever a new entry is added, but this event never runs. I can get it to trigger with “Trigger with Action”, but by Record Inserted produces no results. 

Hello all,I have a time activity report with which if I log in as admin I am able to see all the records for a particular project but if I log in as the PM then some of the data is hidden. Are there any suggestions on this that I could apply?Thanks in advance.

We have multiple campaigns and discount codes running at any time, and we noticed that Acumatica can’t handle all the discount codes. Have have automatic and static types, all forms of types based on customer type and order method. Right now, most of the discount codes are only in BigCommerce since we can’t build them all in Acumatica. it has a 200 discount code limit. We have email, catalog, phone, fax, and online discount codes. Has anyone else run into a similar issue? How are you managing it? Software's, integrations, API, etc… Please let me know. We want to have a platform to manage this for reports too to manage whether the campaigns tied to the discount codes are efficient. Thanks!

After getting our hands on AP Documents from PDFs: Detail Mapping, we may have made some small progress with the OCR on our invoices.  However, we are stuck on one quirk. Regarding detail lines:When we are in the mapping mode, we can not select part of a column.  When we are NOT in mapping mode, we can select part of a column.  None of what we do manually (not mapping) is learned, so we are trying just mapping corrections to the invoices.  We have a great many vendors that combine the item and description in the same column with indentation, perhaps.  Having just caught that ONLY THE HEADER IS LEARNING, which is unreliable for us, should we forget this functionality until the AI is “more globally applied”?  I can not fathom how you AI half of a document/process.  I will also take suggestions as to how I pass that specific piece of information on, diplomatically.  😂I did upvote the request to complete the AI application to the entire process.2024-R2 

Hello Acumatica Community, How can I enable the Email Sales Order for Sales Order Type - RM? It is currently greyed out and our customer is using a temporary work-around.   

Does anyone know if you can pick and choose what users see the Modern UI? I know to customize it, you have to have certain roles but can it be turned off for certain users? Specifically, the SPS tabs are not available on the Modern UI. Does anyone have a workaround?

Does anyone know how to export the Property Management / Acumatica data for me to use for a different system? Thanks.

Trying to show debit adjustments as negative values in my existing GI but I can’t figure out how to target them specifically. Below are the formulas I am attempting to use: =IIF([APInvoice.DocType] = 'DebitAdj', -[APTran.CuryLineAmt], [APTran.CuryLineAmt]) =IIF([APInvoice.DocType] = 'Debit Adj.', -[APTran.CuryLineAmt], [APTran.CuryLineAmt])Thanks

We work with Acumatica PCS customers who have multiple tenants, each containing several companies. Currently, we’re finding it challenging from both a timeline and risk management perspective to upgrade all tenants simultaneously, especially since Acumatica requires a single-instance upgrade—meaning all tenants must be updated at once.Has anyone else encountered this situation? If so, how have you managed the risks and operational impact of upgrading all tenants in a single window?Ideally, it would be beneficial if Acumatica allowed a staggered migration approach (e.g., upgrading tenants over a few months) to distribute risk and resource demands. Are there any workarounds or best practices to mitigate these challenges?Appreciate any insights or shared experiences!

Good day,I have been trying to get some confirmation on setting up Multi-currency report in Consolidating Reports.  So far, Velixo is no help.  I was wondering if adding our Canadian company to the current P&L Consolidated Report was as simple as adding the Acumatica Reporting Ledger to the list of ledger on the the report.  Has anyone done this?  Or have you set up the Consolidated P&L and Balance for USD reporting with other currencies.  I need to include a CAD in USD to the Velixo reports.Thank you.Evan

We are seeing this error when printing or emailing some invoices.  Not sure how to correct.We have tried clearing cache, multiple users have attempted and on different days. 

Looking for anyone that has had experience with the ADP Workforce Now/Acumatica Integration. We currently use ADP for all of our time keeping and export that data into a GL excel file that we then manipulate (that includes project ID, task and cost code) to upload Acumatica as a journal transaction. The two-way connector between ADP and Acumatica sounds promising, but it being so new, I’m curious if anyone has first hand experience and feedback on it?

How can I delete a Debit Adj and a Credit Adj in Payables?

When working in cases, is it possible to change the default email template connected to the ‘create email’ action? (image below). Thanks!Pete