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Question

Menu Edits being lost

  • August 18, 2025
  • 3 replies
  • 71 views

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It appears that after an upgrade, a patch, and sometimes even after publishing customizations, any edits made to the menu are rest back to the defaults.

This is a pain for individuals but also when we make a change that should be applied to all users.

Changes to the Menu Items such as renaming “Construction” to “Projects” or “Services” to “Field Services” are lost.

The order of the items also gets lost after these activities.

Should these changes be made in a customization package?  Can they?

The favorites menu seems to stay intact and so does a custom workspace we created.

Any thoughts?  Thanks

 

3 replies

Manikanta Dhulipudi
Captain II
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@ggnabasik47 Did the customizations packages may caused this issue?


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  • Author
  • Freshman II
  • August 20, 2025

@Manikanta Dhulipudi it doesn’t seem to be related to a particular package.  Some packages have site map entries, most don’t.  It also happens during the upgrade process.  Just upgraded to 2025 R1 and everything was reverted there too.  But you also unpublish before the upgrade and then republish after.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • September 25, 2025

Hi ​@ggnabasik47 were you able to find a solution? Thank you!