HI there, I may be in a unique position, but I would like some help. We had an order that went through that someone forgot to charge Tax on. So, to rectify this, we created a new order, and used a noninventory item with a value of Zero, then set the Taxable amount of that item to the missing tax amount on the previous invoice. However, now when trying to create a payment, I run into the following error:
“Error: An error occurred during processing of the field Order Nbr. value SI195384 AR Error: The order cannot be applied, the specified combination of the order type and order number cannot be found in the system.”
I have tried manually making a payment from the Payments and Applications screen, however I run into the same error there, even if I make sure the Application Date matches the Document Date. Has anybody else experianced this and been able to resolve it?
