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25R2 PDF Annotator - Error accessing Adobe Preferences screen

  • October 13, 2025
  • 2 replies
  • 53 views

I just downloaded and published the 25R2 PDF annotator to my instance found on this page:  

Publishing seemed to go well, but when I attempt to open Adobe Preferences screen so I can enter my API key, I receive this error:  Error: The view doesn't exist.

Anyone else having this issue in 25R2?

Best answer by lbolsinger91

Thanks Daryl.  Not sure what happened, but I unpublished all customizations, deleted the customization, re-imported it, then Published with Cleanup. Now I am able to access the Adobe Preferences screen.

One other thing I did differently when importing, next to Choose File, the Browse button is no longer available in the Modern UI, but if you click the empty space with the file type it’s looking for (in this case *.zip), it does allow you to browse.  OR, you can drag a file into this the box with *.zip. I tried both ways, but the final time I dragged the file into that import screen.  It seems odd, but I’ve received errors trying to import a snapshot when I browse for the snapshot, but it works fine when I drag a file instead.

Not sure if dragging the file fixed my issue, but since that seems to avoid errors with other import screens in the Modern UI, I’ll definitely be dragging all my files instead of “browsing” for them.

2 replies

darylbowman
Captain II
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Mine loads fine on 25.200.0248 with AcumaticaPDFAnnotator25.200.0248


  • Author
  • Freshman II
  • Answer
  • October 13, 2025

Thanks Daryl.  Not sure what happened, but I unpublished all customizations, deleted the customization, re-imported it, then Published with Cleanup. Now I am able to access the Adobe Preferences screen.

One other thing I did differently when importing, next to Choose File, the Browse button is no longer available in the Modern UI, but if you click the empty space with the file type it’s looking for (in this case *.zip), it does allow you to browse.  OR, you can drag a file into this the box with *.zip. I tried both ways, but the final time I dragged the file into that import screen.  It seems odd, but I’ve received errors trying to import a snapshot when I browse for the snapshot, but it works fine when I drag a file instead.

Not sure if dragging the file fixed my issue, but since that seems to avoid errors with other import screens in the Modern UI, I’ll definitely be dragging all my files instead of “browsing” for them.