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Hello Everyone,I’m using Acumatica for data integration purpose and came to an issue of "exceptionMessage": "Execution Timeout Expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.","exceptionType": "PX.Data.PXDatabaseException" We tried to find the root cause and later realized that after we have installed oracle database into the server, this issue started. And whenever oracle db. was turned off, we were able to access all the entities both in web and in API.We are using Acumatica with SQL serverIs there any solution to run both Acumatica and Oracle db. at the same time?

Hello,I have an issue with an import scenario. When I try to import data, I get an error that RateDefinitionID cannot be empty.Does anyone know what may be causing this error?   

I’m really new to Acumatica and the documentation is very sparse.  I’m trying to export stock items to Shopify and facing this random error. Even if I haven’t mapped the weight_unit field.  I’ve scoured the forums and the web and came up dry. I followed all of the instructions in the guide and it still isn’t working. 

For one user, the search bar of the data fields does not work. So he has to click search icon and get the relevant value from the table. Can someone please help me to resolve this issue?

Hello Community,I have a concern on migrating cash account balances for cash accounts in foreign currencies. Here is the steps I have taken.The cash accounts are denominated in foreign currencies which makes unable to post transactions in local currencies. Therefore, when migrating the TB via a journal I have set up a clearing account and debited the balance of foreign currency cash account to the clearing account.  Then created another journal in foreign currency to the cash account crediting the clearing account which makes the clearing account balance is zero.Once the migration is done, the clearing account balance become zero. But it keeps showing the debits and credits posted to in the TB. What we can do to this account to make it not visible in the TB. Thanks,Dulanjana 

Hello gurus,I need your help please.One of my SAAS clients wants to use the new Outlook Add-in ( the new version using OpenID) . I configured it per the instructions and, in Outlook, I opened an email and clicked on the Acumatica add-in then I get the following error: 404 - File or directory not found.I also configured this add-in on my local development instance and it works fine. I checked the manifests ( one from the cloud instance and the other from my local instance) and I noticed a difference on the URL of the resources as for instance:For the local instance:<AppDomain>https://deveudes.tascolihost.com/</AppDomain><SourceLocation DefaultValue=https://deveudes.tascolihost.com/Frames/Outlook/OidcFirstRun.html /><bt:Image id="icon1_16x16" DefaultValue=https://deveudes.tascolihost.com/Frames/Outlook/Acumatica_Teardrop_RGB_MayanBlue_16X16.png /> Whereas, for the cloud instance:<AppDomain>https://xyz.acumatica.com/Scripts/</AppDomain><SourceLocatio

I recently joined a company in the UK , and we extensively use Acumatica for all aspects. In the first week they had to do a snapshot of our data (not that big of a db, as it sub 50gb in size) … but it took almost 4 hours. This would make me think its MS SQL on a server.Now my understanding of AWS and its supported databases (we host on AWS) is that AWS Aurora is SQL compliant, and as such Acumatica should run on it - this is a more robust for resilience and speed (read replicas, fast snapshots etc).Perhaps in my naivety I am making an assumption, but does Accumatica in the backend,  a typical setup us MS SQL ... and if so why not AWS Aurora ?Is it cost or ??? Or any of you as customers running on AWS Aurora in the backend, and positives vs drawbacks.Excuse the ignorance here, I just started, but nothing showed up on a search.

There is no history in transactions of the item showing anything bringing it to zero.  Is there a utility in Acumatica that I can run to recalculate the Average Cost of an item?

I was asked by a client to change the Sales Order status “Completed” to “Shipped” because they found “Completed” misleading. (Completed orders may or may not have been invoiced.) I didn’t find a way to change the workflow status description in the customization workflow, so I looked for a different option. I changed it in the Translation Dictionaries, which I find even simpler. This value was used in multiple places and I could choose to change it globally or by screen. In the example below, I changed the status description for Sales Orders but left it as Completed for Purchase Orders.Hopefully this is helpful for someone looking to make a similar change. 

I want to be able to save multiple PackageContents for an SOShipment in a single API call, but I’m getting odd results. I have the following Body for my PUT REST API request{ "Packages": [ { "PackageContents": [ { "ShipmentSplitLineNbr": { "value": 11 }, "Canister": { "value": 8 }, "Position": { "value": "Bottom" } }, { "ShipmentSplitLineNbr": { "value": 17 }, "Canister": { "value": 8 }, "Position": { "value": "Bottom" } }, { "ShipmentSplitLineNbr": { "value": 19 },

Hello I am working on having a template auto populate when the inventory is selected some of our products are customizable in certain sections and it would be convenient if prompts could auto populate in the record note so they do not need to be retyped every time. Has anyone had success assigning specific stock items with an assigned record note every time the inventory ID is typed? Thank you for your help,JKrug

Hello, Working with my Acumatica test account I ran into some issues with linking payment methods, for this specific example with credit cards, to locations rather than business accounts. For the companies that I am working with they have multiple locations where different buyers purchase for us, and a lot of times they have different shipping addresses and credit cards. This has made it a lot harder to send invoices automatically because I have different emails to send them to, but the business account only holds 1 email. I am curious if anyone had experience with assigning a credit card and email with a specific locations that would allow invoice to only be sent to the information on that location. Or if someone has a better solution I am open to trying them. I know a lot of people have suggested for me to make different business accounts or do parent and child accounts, but that does not really work for retaining CRM the way I would like. I look forward to different suggestions and

Is there a way to change existing fixed assets to post depreciation to expense accounts without potentially breaking the standard fixed asset functionality.

We are implementing a customization to enforce credit card pre-authorization (AuthOnly) as part of the Sales Order workflow. However, during testing in the cloud instance, we encountered a blocking issue: the Authorize.Net (AUTHNET) processing center does not support the "Authorize" action, only "Capture."Error Message (in Create Prepayment popup):“The AUTHNET processing center does not support the Authorize action. The Capture action is supported only for payments that were pre-authorized externally.” Test Context: Environment: Test (non-production) Screen: Sales Orders (SO301000) Action: Create Prepayment → CC – Credit Card → New Card Proc. Center: Authorize.Net Related Thread (Previously Logged):This issue relates to a customization discussed earlier in the Acumatica Community forum:Acumatica Community Thread – Automatically Trigger Credit Card Authorization Popup (Authorize.Net)We received some detailed guidance to: Extend SOOrderEntry Block shipment or order exit actions

I have a landed cost document that needs to be paid before product is received, these fees need to be allocated to the cost of the item. But landed cost documents can’t be paid without a PO receipt. Is there a work around that allows me to easily allocate these fees to the unit cost? Thanks!

I made a dashboard that several of my colleagues use. Since they set theirs up, I have made improvements that they can’t see. How do I get my changes to ripple through to everyone? 

We’ve noticed that the Approve and Reject buttons are currently visible not only to the current approvers, but also to record submitters and other approvers who are not part of the current approval step.Could you please advise on how we can restrict the visibility of these buttons so that they are shown only to the current approver in the workflow?Looking forward to your guidance.

Hello,I am trying to format a date field on the results grid on a GI to be MMDDYY with no dashes or slashes I.e.06/01/2022  should be formatted 060122, is there a way to convert with formatting or function?Any help would be greatly appreciate it.  

Is there a way to add a custom action on this? I want to add a download all button on it. 

My task: Update two custom fields in the operation record named JBStartDate and JBEndDateThe Process: programmatically put the production order on hold, update the operations, release the production order from hold.Accomplished: put the production order on hold and release the production order from holdError encountered: updating the operation record (specifically the custom fields JBStartDate and JBEndDate)JSON: {"OrderType" :  {"value": "RO" },"ProductionNbr" : {"value" : "MFG000007-000" }, "Operations" : [{"id" : "c24f0a14-d742-f011-8429-129114ee79ef", "JBStartDate" : { "value" : "2025-10-16T13:24:51Z"}, "JBEndDate" : { "value" : "2025-10-22T11:26:39Z"} },{"id" : "c64f0a14-d742-f011-8429-129114ee79ef", "JBStartDate" : { "value" : "2025-10-22T11:26:40Z"}, "JBEndDate" : { "value" : "2025-10-23T11:57:16Z"} },{"id" : "ca4f0a14-d742-f011-8429-129114ee79ef", "JBStartDate" : { "value" : "2025-10-23T11:57:17Z"}, "JBEndDate" : { "value" : "2025-10-29T07:14:05Z"} }]}Error Message returned (th

Hi,I want to create a notification template and use GI as screen but now it doesn’t list out the all email fields in the “To” field. The GI is using customized DAC and I already linked it with Users DAC but still its not showing Since I want to triggered the template using the Schedule so I cannot use others screen unless GI.  Can anyone help me. Thanks  

Hi Team,I am encountering an issue when attempting to import a refunded order into Acumatica. Below are the steps I followed: A sales order was created in Shopify and successfully imported into Acumatica. A shipment and invoice were created for the sales order and released in Acumatica. The order was refunded in Shopify. When trying to import the refunded order back into Acumatica, I receive the following error for all refund orders "Inserting 'AR Payment record' raised at least one error. Please review the errors. CashAccountID: Cash Account 'TT' cannot be found in the system. Please verify whether you have proper access rights to this object." We do not have any customizations deployed in this instance and I have reviewed all relevant configurations related to Cash Accounts. The payment has the appropriate branch Cash Account set up, and everything appears to be configured correctly.Build version: 25R1Could you kindly share your thoughts on why this might be happening and how t

Hi everyone,when I create an invoice directly from an opportunity, the invoice date is automatically set to the opportunity’s estimated close date. However, I would prefer it to default to the current date instead, while still allowing manual adjustments if needed.Is there a way to configure this behavior? Thanks in advance!Best regards

Dear Team,Could you please advise me where I can setup Subaccount for Equipment Time Card transaction?After release Equipment Time Card, the system generate a Project Transaction with default Subaccount as imagedI have tried to setup on Equipment EP208000, Run-rate Item (Non Stock Item), Project default. How ever the system still pick default subaccount.Thank you for your attentionsYên Chi

Many Acumatica customers use Microsoft 365 collaboration platform (Teams, Outlook, PowerBi, Office, etc) together with Acumatica.  In this AI era, Microsoft has come up with Fabric, an Analyics platform, and Copilot as it’s AI engine.  What’s Acumatica’s strategy to facilitate these tools to its customers?