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Line discount error Shopify and Acumatica sync

  • October 27, 2025
  • 5 replies
  • 70 views
F
Freshman II
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When the order in shopify store has discount it sync successfully but after a minute or two it will add additional discount line that causes this error. We dont have any custom mapping we just using the native connector.  

 


Company - Export only
Sales Order is Import only
This is b2b and ACUMATICA 2024 R1

Best answer by FrankieDC

I already fixed this issue. It happened because the Shipping Terms field was empty. After I corrected the shipping mapping, the duplicate discount line issue no longer occurred.

I first noticed the error when I tried to re-sync an order with a discount from Shopify.

 

Then I go to the Shopify Store - Shipping Tab
 

I added the Ship Via and Shipping Terms and activated them.
Then I deleted the two Line Discounts and re-synced — no more duplicate line discount issue after that.

 

5 replies

Yuri Karpenko
Captain II
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​@FrankieDC , the best way to address this would be a case with Acumatica, because it needs to be looked at from the inside (what exactly is breaking the sync). It could be a payment application, or the status of the order, or an issue with how Shopify structures discounts with this extra discount applied (I suppose it’s an app or a Flow that does that).

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Chris Hackett
mohammadnawaz51
Jr Varsity I
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​@FrankieDC Do you handle the Line discount as a configuration in shopify store.

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
Chris Hackett
mohammadnawaz51
F
Freshman II
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  • FrankieDC
  • Author
  • Freshman II
  • October 27, 2025

Yes, We have discount in shopify store

F
Freshman II
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  • FrankieDC
  • Author
  • Freshman II
  • October 27, 2025

 

 

F
Freshman II
Forum|alt.badge.img
  • FrankieDC
  • Author
  • Freshman II
  • Answer
  • October 28, 2025

I already fixed this issue. It happened because the Shipping Terms field was empty. After I corrected the shipping mapping, the duplicate discount line issue no longer occurred.

I first noticed the error when I tried to re-sync an order with a discount from Shopify.

 

Then I go to the Shopify Store - Shipping Tab
 

I added the Ship Via and Shipping Terms and activated them.
Then I deleted the two Line Discounts and re-synced — no more duplicate line discount issue after that.

 

Chris Hackett
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