Configuration and Installation

I updated our production site a couple of days ago and have encountered a strange issue where the site still works, the GIs, reports and customizations all still work, the updates screen is showing the correct version, the server is showing the correct version for the site and the database but the login screen says “Last update was unsuccessful”. I’ve tried running the update again and it does not show the correct update date, it still shows the original one from two days ago and the update history does not show a timestamp for when the update finished. Any ideas on what I can do to get rid of the error message and ensure that there is nothing wrong with the site? 

Hi AllI’m seeking advice from the community on which is the better way to delete tenants from Acumatica.My setup is PCS running 25R1. Is it better to use  Acumatica Configuration an choose Perform Database Maintenance and delete the tenants there or to delete the tenants from within the application itself?Also, will there have to be any reindexing of the database after deleting tenants?Thanks in advance.Amit

We have a prospect that has two companies, one base in ROI and one based the UK. The 2nd ROI company does not hold any stock and all sales orders are supplied by the primary UK company. We’ve worked through using intercompany and believe it would work for them to a degree but ideally we would like the Intercompany Sales Order in the UK company to be dispatched to the customer address for the ROI company. If we select to raise the intercompany PO from the ROI company to the UK company as a drop ship PO, we cannot seem to generate the intercompany SO from the “Generate Intercompany Sales Orders” process within the UK company. This means the ROI company would have to theoretically “Receipt” the stock to their ROI warehouse to immediately despatch their customer sales order. This adds another level of admin the customer would like to avoid as they would like the paperwork from the UK company to have to delivery address of the ROI company customer. Any suggestions would be appreciated. 

hi, Can anyone please confirm what the latest Acumatica 2025 R2 build available right now is?I can currently see build 25.200.0248. Is this the latest build, or is there a newer one available? Thanks

I'm trying to set up an external application using Microsoft graph authentication in order to authenticate a shared mailbox in Microsoft.  In the external applications, there's an option to select Microsoft Graph, but in the email authentication drop-down when setting up a new email account the only options are OAuth.  Can anyone advise on this?

I am trying to set up overdue charges in Acumatica. We want the charge to be per invoice.I have our test account set up to apply overdue charges: Their customer class also has overdue charges applied: And the test invoices have overdue charges applied as well: When I calculate and generate the invoice for the overdue fee, it has a fee for each overdue invoice, as well as the “Contractor Overdue” fee:How can I set this up so that only the invoice fees appear on the Overdue fee invoice?The logical fix is to uncheck “apply overdue” on the Customer Class page and the individual Customer page, but when I do that, nothing populates during the “Calculate” function on the AR507000 page.

Version 25R1I am trying the set access rights for a specific role for File MaintenanceThe primary goal is to limit ability to Add fileAt System Management level the access right for role is Multiple RightsAt File Maintenance  level the access right for role is EditUser with role can still addWhat is wrong here ?Should access rights for File Maintenance work the same as other data screens?     

Hello, We have an issue where default email accounts linked in preferences are not populating when emailing purchase orders and sales orders.The group purchasing and customer service email accounts are linked in the default sources under mailing and printing, but the system still defaults to a generic non purchasing or customer service email when emailing forms.

I am trying to setup and use the Calculate replenishment part of our system.  I run the calculations, and they do not appear to be correct.  I have an item that I sell 10-12 per week.  And the lead is 5.22 days.  The system is calculating my Safety Stock at 1.09 and the reorder point at 2.91 and max suggested at 2.91.  At this rate I would always be ordering for every order that I get.  I would always be out of stock.  I have read the help menu to try and understand why these calculations are off, and I am thinking it has something to do with the number of days I am trying to stock for.  But I do not know where my setup is incorrect.  Is there a good tutorial on how to set this part of the system up?  And how to setup the Replenishment parameters.   Thank you,Kevin

Hi everyone!I’m trying to apply this patch 26.100.0175-2 but after begining the Starting UI compilation, this error comes up: [16:55:41 INF] Starting UI compilation[16:58:04 ERR] build failed with exit code 2 in C:\Program Files\Acumatica ERP\Demo26R1\FrontendSources\screen[16:58:04 ERR] build stderr:[webpack-cli] Failed to load 'C:\Program Files\Acumatica ERP\Demo26R1\FrontendSources\screen\webpack.config.ts' config[webpack-cli] webpack.config.ts(24,8): error TS2307: Cannot find module 'build-tools' or its corresponding type declarations.webpack.config.ts(28,8): error TS2307: Cannot find module 'build-tools/logger' or its corresponding type declarations.webpack.config.ts(31,8): error TS2307: Cannot find module 'transformers/logger' or its corresponding type declarations.webpack.config.ts(34,31): error TS2307: Cannot find module 'transformers/constants' or its corresponding type declarations.I ran the get npm run getmodules and it created the build-tools folder inside the FrontendSourc

I’m looking for cause or explanation on why DeviceHub would duplicated a print job The system is set to poll every 30 seconds and yet it finds the same document at 8:20:38 and 8:20:45 and processes both   

I am running into a scenario where I could really use the ability to segment approvals by a particular subaccount segment. 6 years ago Acumatica marked this idea as ‘unlikely’ to implement’. (see: “Approval maps: when subaccount is used as a condition, allow user to specify a segment value, not just the whole subaccount.”)I tried masking the segments with question marks and blanks, but the bill wouldn’t read either one. ‘???-???-100’ and  ‘   -   -100’To accomplish what I need to do, I would have to hardcode almost 75 different subaccounts into the conditions. (will import, but still - not very nice for long term maintenance).Is there a limit to the number of conditions in a particular rule of an approval map? 

 Why do I receive this error when patching 25 R2?[13:16:35 ERR] Could not find file 'Y:\Sites\*site*\Bin\Addon.csproj'.System.IO.FileNotFoundException: Could not find file 'Y:\Sites\*site*\Bin\Addon.csproj'.File name: 'Y:\Sites\*site*\Bin\Addon.csproj' at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at Patch.Common.CryptographyWrapper.SHA256CheckSum(String filePathName) in C:\code\UpdateService\Patch.Common\CryptographyWrapper.cs:line 13 at PatchTool.Wrappers.AcumaticaPatch.FetchAndDownloadPatchedFiles(AcumaticaPatchOptions options, String outputDirectory) in C:\code\UpdateService\PatchTool\Wrap

I’m trying to configure DeviceHub to connect to my local development instance and I’m getting this error: Failed to connect to http://localhost/siteName/signalr/hubs/deviceHub serverI can’t find any related posts or information.

I get this error when trying to patch either of my 26 R1 instances:[17:24:59 ERR] Could not find file 'Y:\Sites\Demo26R1\Bin\ac.exe'.The weird thing is that I successfully patched a 25 R2 instance which also does not have ‘ac.exe’ in ‘bin’ but it’s not a problem there. And I successfully patched one of the 26 R1 instances about a week ago.Here’s the whole output: Site: Demo26R1[17:24:58 INF] PatchTool version: 1.8.2.0.[17:24:58 INF] Verifying the Acumatica ERP version.[17:24:58 INF] Found version: 26.100.0175[17:24:58 INF] Requesting patch information from server: https://update.acumatica.com/rest[17:24:59 INF] Requesting patch information from the following server: https://update.acumatica.com/rest[17:24:59 INF] Collecting the checksum for patched files.[17:24:59 INF] File: PX.BulkInsert.dll, Checksum: E9DFCCA196B5DABE15B3C49F06FD30BAF6D421C24B9A0B565D81A056B920BF263A8F6CEF3BDB6AC2FBFA778AC0EC5A01DB2F83CF00DB6D1AE8F98809B373B6BF[17:24:59 INF] File: PX.CCProcessing.Fortis.dll, Checksum

Expand below for Table of Contents.Overview Getting Started  Capabilities and Limitations  Technical Architecture and Security  Troubleshooting and Best Practices    Acumatica 2025 R2 introduces AI Automation with AI Studio as an Experimental Feature, a secure and configurable framework that allows users to automate field-level updates within documents using AI-driven logic. The system interacts with large language model (LLM) providers such as Anthropic, AWS, Azure, and OpenAI. This feature empowers users to simplify repetitive in-document tasks securely and transparently.Read our release notes here. OverviewWhat is AI Automation with AI Studio? AI Automation with AI Studio in 2025 R2 enables users to automate field-level actions within a single Acumatica document using AI-powered logic. It helps streamline repetitive field updates or deletions directly within supported screens. Automation is always user-initiated through an action button.    What version of Acumatica supports AI Auto

Hello all,i have been trying to setup an automation that should fire & email the report every Wednesday. Since the Ar Aging report as As of date parameter which takes the system’s date, but how can I set the same under automation & mail template → Attached report tab?Thanks.

Hi All,We have a few clients where the native Guest Customer functionality won’t suffice for them.They would like to have Guest Customers from BigCommerce still be created as a Customer record in Acumatica as long as the Email is not assigned anywhere else yet.Is this natively supported somehow?Either via Mapping or other functionality?

I am running Acumatica Instance correctly, but CSS is not loading properly  

Has anyone successfully used the AI Assistant in 26R1 beta? I obtained a license key for it and am able to access the assistant, but when I ask it questions it just spins. Things I tried:Opened browser console and found this error: Warning: No client method with the name 'usermessagesent' found.Cleared browser cache.Exposed a GI to AI Assistant, then located AI Assistant Data Processing screen (ML503010) to process it. Got the error in screenshot below. Is AI Assistant not intended to work in beta version?  

We are setting up a BigCommerce site that uses BundleB2B and syncs with Acumatica via the Connector.My issue is getting the Acumatica sales order number to sync over and display in BigCommerce.  All of our interaction with our customers (and our customers to us) use Acumatica’s sales order number.When an order is created in BigCommerce, it syncs over to Acumatica just fine.  I would like to set up a way for the Acumatica sales order number to sync back to BigCommerce, to its “External Order ID” field in Orders.  However, it does not look like the Acumatica Sales Order field is available for mapping/syncing in the Connector.This is very important to our implementation of ecommerce.  Our customers must be able to view their orders in BigCommerce with the Acumatica sales order number.Has anyone else with this requirement run into this issue?  How did you resolve it?Thanks -GenData 

Hi, we have a client who’s using Device Hub and they are asking us to add a printer as another option in Acumatica in Default Printer. I have not configured a DeviceHub before, but I need to do it for our client. I checked the Wiki on adding a printer but it says that I need to configure it in device hub first.My question is, do I need to configure it on my end or they need to configure adding the printer on Device Hub and then I can update the printer list in Acumatica?

 I have an order type LS, which is allowed to quick process (confirm shipment and create an invoice) When I press the button manually, it works as expected; then, I want to set up a business event that will auto-quickly process if the order type equals LS and the status is open.  But it’s not working; the system shows “button OK is disabled”.  If I remove this action and keep only  the “ press quick” action, the sales order only creates a shipment but does not confirm or create an invoice. Can you help me find out what I am missing? 

We are implementing Acumatica and want an Inventory ID with 5 Segments. We have no Items created yet. The system will not allow me to reduce the first segment to 2 digits (see below). Can anyone help? 

Using V2021 R2.  When I try to send an AR invoice via email (in the invoice screen under Printing and Emailing or from the Print Invoices and Memos screen), I get the error message.  I can print to screen and then send to email from the print screen.What setting am I missing?