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Configuration and Installation

Configuration and Installation

Assignment Maps and Approvals, Workflow Automation, Security, System Configuration, Licensing and other onfiguration questions

922 Topics
3,382 Replies

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922 Topics

bfellerFreshman I

asked in Configuration and Installation

Shipping Locations

Where do I add a new shipping location? We have a drop down of choices to pick from when entering a new Purchase Request but I need to add a new location to this list and cannot find where to do so.

255

2 months ago

mjonesFreshman II

asked in Configuration and Installation

Self Service Portal not installing correctly

We are trying to install the self service portal and cannot seem to do so on our instance. It continually gives the error that it cannot copy the files if I try to name the instance “Portal”:Or it gives the error that it cannot find the files if I try to name it ANYTHING else even if I change the installation file path. If I create a brand new database and instance on this same server, all works fine. For a period of time it would not even run the configuration wizard. This is on my self hosted NFR instance on Azure. We have a ticket open with Acumatica, but I thought I'd try here as well since we haven’t been able to make any headway.

374

2 months ago

dsimmerlySemi-Pro III

asked in Configuration and Installation

2023 R2 Build release dates

Is there a place where I can see all the release / publish dates for all the builds of 2023 R2 ?

301

2 months ago

dsimmerlySemi-Pro III

asked in Configuration and Installation

Device Hub printing 2 copies of label

Customer is reporting that when printing carrier labels from Easy Post to Device Hub there are 2 copies of the same label printed - there is only one job created - the printer is configured to print 1 copy - is has been confirmed the zpl label file only contains only one label - the printer has been reset What could cause this issue? How can this be resolved

543

2 months ago

stevec94Freshman II

asked in Configuration and Installation

Intermediate Upgrade to 2022 R1 on the way to 2023 R2 Fails

I received a “Could not load type” error after upgrading from (2021 R1 Build 21.116.0049) to (2022 R2 Build 22.126.0004). The error showed while trying to access the login page.The specific error:Could not load type‘PX.Commerce.Core.BCProcessorDetailAttribute’ from assembly ‘PX.Commerce.Core, Version=1.0.0.0, Culture=neutral, PublicKeyToken=3b136cac2f602b8e’.[followed by much text in yellow highlight]When this happened I shut down the VM, and rolled it back to the checkpoint I took immediately prior to the upgrade. I tried the upgrade process again: Uninstall the current version of Acumatica via Add Remove Programs. Run the AcumaticaERPInstall.msiThis had the same result. At that point I had to roll it back, and I have been trying to replicate the problem on a freshly built VM. The thing is that my sandbox VM upgraded without any errors, and the newly spun up VM also upgraded without error. I need to upgrade my production server, but need a little help with troubleshooting

282

2 months ago

jevins64Freshman I

asked in Configuration and Installation

Separate one Tenant with two companies into two Tenants

We have one Tenant that currently contains two different companies (they are separate LLC’s). We have had issues posting transactions to the wrong company within this Tenant so I would like to separate these companies into two Tenants. My thought is to either make an exact copy of the existing Tenant and then deactivate one company in each new tenant. This would leave a lot of “clutter” in each Tenant from the deactivated company’s data. My other thought is to create a new tenant and just import current GL balances and open transactions into it for the smaller company. Does anyone have experience with something like this or any advice on the best way to handle?

455

2 months ago

BrendanLJr Varsity III

asked in Configuration and Installation

System email not landing in Sent Items folder

So I have a User who, despite having identical settings to my own, has stopped getting system emails that have been sent landing in their “sent items” folder in outlook. the test email sends successfully so I am not getting any errors to give me a hint of what might be happening. HollyH is the one who is not getting the sent items to show in the sent items folder.

252

2 months ago

NetAdmin42Semi-Pro II

asked in Configuration and Installation

How to delete Expense Claim Templates from a user

I have a user that has created several Expense Claim templates and wants them deleted. I know I can list templates from the Document Templates screen, but how do I find the correct ones so that I can delete them?Or is there another simpler and easier way to remove Expense Claim templates?Thank you,

538

2 months ago

NetAdmin42Semi-Pro II

asked in Configuration and Installation

Opinions for Single-Tenant, Multi-Company vs Multi-Tenant, Single-Company

I have a client that operates two separate companies in two different countries.They do not want to share Financials, Customers, Employees, etc. I am looking for opinions as to why I would implement, and what the deciding factors would be, for Single-Tenant, Multi-Company versus Multi-Tenant, Single-Company setup?The two appear so very similar. Why would I choose one over the other? Looking for opinions, as to deciding factors.Thank you,Jeff

853

2 months ago

krausef77Semi-Pro I

asked in Configuration and Installation

MFA for Mobile App

Hi all, Trying to figure out if I am doing something wrong for the MFA.When activating and enabling MFA it generates the codes as needed and I can also utilize the Acumatica for help with it, yet when I want to login to the Mobile App, I either do not get prompted to enter a Code.The Setting for MFA is set to Required so it should prompt for a known device as well.Is this something that is not available for Mobile App Users?If so, this is a huge Security Gap it seems like. I just feel like I am missing something in terms of Set-up here.

100

2 months ago

mralyeaJr Varsity III

asked in Configuration and Installation

Sync error in Shopify connector: 'Error on Type'

We recently upgraded our version to 2024R1, 24.108.0034. After the upgrade we started to get the following error on stock and template items syncing to shopify. What happens on the shopify page, there should be multiple variants available to order but when this error occurs, it only displays one size. It appears to be an error on the data types between Acu and Shopify. We do have some custom mapping settings configure on the Template and Stock Item Entities that include the ‘boolean’ expression that are mentioned in error message, I tried removing these mapping settings in hopes to clear the error but that also did not work.

241

2 months ago

Michael12345

asked in Configuration and Installation

Automation setup for intercompany sales

Any ideas on how to achieve this? The situation: We have two companies that are running from the same premises with the same staff covering both sides f the company. One of the companies is a supply company and the other is a service providing company .Most of the materials bought by the service company comes from the supply company (however not all). This is resulting in intercompany transactions back and forth. Our idea is to have one warehouse(in the system and in real life) for both companies. This will result in an Amount ‘Due to’ and ‘Due from’ for each transaction between the two companies( we have this configuration working and set up already). However we do not have the capability to recognize a Sale, COGS, the Profits for the intercompany sale when stock from the supply company is sold by the service company directly from the supply companies warehouse in Acumatica. Essentially we would like to set up that all goods purchased by either company are stored in 1 warehouse( in th

541

2 months ago

jdunmireFreshman II

asked in Configuration and Installation

Attribute Input Mask: Numbers with Two Decimal Places

Hello! I am trying to use an input mask to allow for numerical entry only where the number has two decimal places. For instance, we manufacture parts that have dimensions such as 68.50” and 82.25”. I tried using the input masks ##.##” and 90.99” on the attribute itself but when I enter the values above I get the following results:68.50” → 68._5”82.25” → 82._2”. I had figured out that we could use something such as 90.99#” but it then returns values as: 82.25” → 82._25” This isn’t ideal and could get confusing. Is there anyway to force a number right after the decimal?Also, I believe I found a bug in the system when it comes to these input masks. Using the 90.99#” input mask above, it registers the number but every time I click on the attribute and click off it reduces the number and adds a space. Thank you!

941

2 months ago

kkrausFreshman I

asked in Configuration and Installation

Integrated Shipping is charging far more than expected.

Trying to set up Integrated Shipping for UPS, and rates are coming back over a hundred dollars more than what UPS says it will on their website. What could be causing this issue, and how can it be solved?

130

2 months ago

driesdeklerk50Jr Varsity III

asked in Configuration and Installation

Delete Test Tenant

Hi All,I am trying to delete this test tenant, but I am getting this error.What am I doing wrong?

8513

2 months ago

jhonlloydgelica69Freshman I

asked in Configuration and Installation

Field Level Auditing Not Working in Account Payable Preferences (AP101000) (2023 R2)

I'm experiencing an issue with field level auditing in the account payable preferences. I have enabled field level auditing in the enable/disable feature and also checked the related table of AP preferences. However, when I try to tick and untick some setup, there are no changes shown. Here are the steps I've taken so far:Enabled field level auditing in the enable/disable feature Checked the related table of AP preferences and set it to active Despite taking these steps, I'm not seeing any changes when I make updates to the setup. Has anyone else experienced this issue? Are there any additional steps I need to take to get field level auditing working in account payable preferences? When I tried another preference, specifically the Tax Preference Setup (TX103000), and made changes to it, the field audit is working.

706

2 months ago