Configuration and Installation

Assignment Maps and Approvals, Workflow Automation, Security, System Configuration, Licensing and other onfiguration questions

  • 491 Topics
  • 1,810 Replies

491 Topics

A
Freshman I
azhangFreshman I
asked in Configuration and Installation

Invoice Notification is sent out twice back to back to customer even activities on customer record says only one time

Hi All,I wonder if anybody is having the same issue.  two copies of email sent out:we use the standard out of box notification templates InvoiceNotification (screen name: invoice, screen id: so303000) to send email to customers through “Print Invoices and Memos”(AR508000) manually.  Customers receive two copies of the same email back to back.  I check the activities on the customer record and all emails, Both places show only one copy sent out.   Anybody seen something like this?  any ideas where to go to fix it?  we are on 2022R1 build 22.118.0022appreciate any help/ideas.  Thanks.

4
M
Acumatica Employee
1 month ago
R
reevepenuela86
asked in Configuration and Installation

The mail receive has failed. Your authorization has expired. Sign in again to proceed.

i Have encounter in oaouth2 configuration

3
M
Acumatica Employee
1 month ago
L
Semi-Pro II
larrylySemi-Pro II
asked in Configuration and Installation

access rights for audit history

Hi all, Anyone knows which access rights to control the Audit History under the TOOLS? I know there is a role named Field-Level Audit for it. But I want to know the access rights.   

7
C
Freshman II
1 month ago
D
Freshman I
davordobFreshman I
asked in Configuration and Installation

Device hub setup

I am trying to setup Device hub on our server, but am getting a permissions error with theconnection to ERP...[Error] There was an error opening the connection: StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: So this results in Acumatica (MYOB Advanced in Australia) not seeing the printers that are setup in DeviceHub, but if I add the printers manually in the ERP then the DeviceHub recognizes them as setup… but still nothing is found in Acumatica. 

13
B
Freshman I
1 month ago
Laura02
Captain I
Laura02Captain I
asked in Configuration and Installation

How to connect new Selector Attribute to Project Attributes screen?

Hello,We have a new Foreman attribute that should allow the user to Select from the Employee List when adding new projects. We set up the attribute as follows:When we try to add Foreman to Project Attributes screen, it’s not in the list. Why? What  have I missed?  The attribute appears to be active and is not used elsewhere. Thank you! 

10
R
Jr Varsity III
2 months ago
S
Freshman II
sujithraFreshman II
asked in Configuration and Installation

error while importing snapshot.

Hi Team,I’m unable to import snapshot since I’m getting the error, “ An error occurred while importing data into the 'APInvoice' table”. can someone help me to rectify this error.

5
S
Freshman II
2 months ago
M
Jr Varsity II
mwong11Jr Varsity II
asked in Configuration and Installation

Database could not be accessed error

We encountered this error in our staging Environment.We have multiple staging sites on the server. Lets say we have Stage.myCompany.com, which points to DB1 And Stage.MyCompany.Com/Stage2 points to DB2Stage.MyCompany.Com/Stage2 works, but Stage.MyCompany.Com gets the “Database could not be accessed” error.They all use the same App Pool, and all have no issues except for the main staging site.We know it is not a database issue because if we use switch Stage.MyCompany.Com/Stage2 to use DB1,  it works.   And if we switch Stage.MyCompany.Com to use DB2, it still shows the  “Database could not be accessed” error.We are using version 2021R1 Version 21.103.0054Is there way where we can trace what is causing the error? TIA Mark 

6
nhorvathNAW
Freshman II
2 months ago
V
Freshman II
vibindas
asked in Configuration and Installation

Error executing child request for /Wiki/ShowWiki.aspx.

Team, we are getting the below error in 2022 version of Acumatica in portal. Issue happens when  home page is loaded for a portal user after logging in. I can see the page is available in the database. Also not sure why the below page is getting loaded, we are expecting another page with different id for the user role. This was working fine in the previous version. Stack Trace:Error executing child request for /Wiki/ShowWiki.aspx.PX.Data.PXSetPropertyException: Error: [PageID] '9d6219e8-1ee8-46c3-bf6d-34a85fc128ca' cannot be found in the system.   at PX.Data.PXSelectorAttribute.throwNoItem(String[] restricted, Boolean external, Object value)   at PX.Data.PXSelectorAttribute.Verify(PXCache sender, PXFieldVerifyingEventArgs e, Object& item)   at PX.Data.PXSelectorAttribute.FieldVerifying(PXCache sender, PXFieldVerifyingEventArgs e)   at PX.Data.PXCache.OnFieldVerifying(String name, Object row, Object& newValue, Boolean externalCall)   at PX.Data.PXCache`1.FillWithValues(TNode cop

0
V
Freshman II
2 months ago
nhorvathNAW
Freshman II
nhorvathNAWFreshman II
asked in Configuration and Installation

User Generated Password

When creating users in Acumatica the Generate Password is set to True by Default. If email is setup, the user will get an email saying Welcome to Acumatica. It will include the Username and under that it says “Contact your system administrator for the password.” Where am I, as the System Administrator, supposed to get the generated password from? I usually always generate it myself for this reason.

4
Laura Carpenter
Varsity II
2 months ago
K2a
Jr Varsity II
K2aJr Varsity II
asked in Configuration and Installation

UserList.RecoveryLink

Hello,Does anyone know much about the Welcome Notification?  Now that we’ve switched to SSO with Google, the link sent to new users technically only works for users who have already established their external identity for SSO.Trying to figure out where UserList.RecoveryLink is stored in ACU so I can update that reference when the welcome notification is sent out… and how do you edit the ‘LOG IN’ button to use the right link as well?  seems like everytime I try to update that button it doesn’t accept my new link: 

4
K2a
Jr Varsity II
2 months ago
T
Freshman I
tlawallFreshman I
asked in Configuration and Installation

Multi-branch Project ID's

Hello,Hoping that someone can help me with what I thought would be an easy task.  We have a couple of branches and each needs separate projects and thus separate Project ID’s. I have looked at a lot of different setup sections and cannot find anywhere that would allow me to change a setting that is associated with adding a different sequence for each branch.  It does not matter what I put in the Start # it gives me the same generic error. I have reviewed the segmented keys section and what I am attempting to add does not violate the setup criteria. Any help would be greatly appreciated. Thank you in advance.

6
T
Freshman I
2 months ago
T
Freshman I
tanuj81Freshman I
asked in Configuration and Installation

ZOHO/GMAIL email setup issue

I am trying to config the email in my local system and it keeps on giving me this error for both my zoho account and my gmail account.This is the configuration. I have done based on this blog i found https://www.augforums.com/using-gmail-with-acumatica/. But it is not working for me. 

4
Chris Hackett
Community Manager
2 months ago
dales50
Semi-Pro III
dales50
asked in Configuration and Installation

Question on Opportunity conversion to Service Order

Found in Sale Demo 2022R1:An Opportunity with an approved Sales Quote does not have the option to Create Service Order (or Sales Order) in More / Actions, but same Opportunity with same quote in draft status allows action to create Service OrderWhat am I missing ? 

3
sroberts29
Freshman I
2 months ago
C
Jr Varsity II
chenwmJr Varsity II
asked in Configuration and Installation

New tenant creation

Hello guys,I managed to create a new tenant but system is not displaying it in the tenants list. It only shows up in the login screen. Have you guys experienced the same issue before? Login screen System is not displaying the newly created tenant “PT-PCIC” in the tenants list. 

4
Chris Hackett
Community Manager
2 months ago
A
Freshman I
ashishCodecornersFreshman I
asked in Configuration and Installation

why “You are not logged in” error return when rest API call except login API?

To access Acumatica rest API's Acumatica ERP creating cookies for authorization when we hit the login API.Authorization cookie not working after some time, all API return “You are not logged in”.Please let me know what is the maximum time/ max age for cookie variable after login?

3
J
Semi-Pro III
2 months ago
E
Jr Varsity II
edsonvelez64Jr Varsity II
asked in Configuration and Installation

Connection to RabbitMQ failed

Hi,I have this error after install the last version of Acumatica. Connection to RabbitMQ failedThe service RabbitMQ is running. Thanks,EV

7
D
Freshman II
2 months ago
K
kennethpolitte
asked in Configuration and Installation

Send Notifications Not in 2022 R2

We are upgrading from 2020 R1 to 2022 R2. We use ‘Send Notifications’ for certain email notifications and the team manages the queue of emails from this screen. In this case, we have them tied to a customization. We see that in 2022 R2, ‘Send Notifications’ is in the site map, but you cannot navigate to this page. How can we manage what is currently being managed through ‘Send Notifications’ in 2022 R2? Is there any way to have this page available in the new version? Any background on why it seems to have been removed? We have been trying to test this in the new version and so far it fails. 

2
manikantad18
Semi-Pro I
2 months ago
dales50
Semi-Pro III
dales50
asked in Configuration and Installation

Microsoft Office 365 marking ACM batch emails as spam

Has anyone had the issue of Microsoft 365 marking emails as spam when send batched of email such as invoices?Our customer has been trying to resolve this with Microsoft.  I only see on community idea in this topic to try to send CRM marketing emails in smaller bathes.Has anyone been able to resolve this?Dale SimmerlyCAL Business Solutions  

14
Chris Hackett
Community Manager
2 months ago
A
Jr Varsity II
AndrewMuzalovJr Varsity II
asked in Configuration and Installation

How can I enable manual project numbering?

Can someone say what I am doing wrong? Or what else needs to be done to enable manual project numbering?All that is said in the documentation - you need to enable the checkbox - manual numbering, but this does not work. Acumatika does not allow creating a project with a custom identifier for me( I enter my ID when creating the project, but as soon as I go to another field my ID is deleted 

2
T
Freshman I
2 months ago
J
Freshman II
jddonnell55Freshman II
asked in Configuration and Installation

Emails not being delivered

Set-up e-mail account and had a successful test.  However, actual e-mails show processed but recepients did not receive them. What other set-up is required?

3
Chris Hackett
Community Manager
2 months ago
Foujan
Jr Varsity II
FoujanJr Varsity II
asked in Configuration and Installation

Exchange Server Configuration Error message

When configuring Exchange Server Integration and select ‘TEST SERVER’, receive this message:“Application with Identifier was not found in the directory”Google gives me this article in Microsoft: https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts70001-app-not-found-in-directoryBut it does not make sense and resolve my issue.Anyone faced this error message?  

2
Foujan
Jr Varsity II
2 months ago
M
Freshman I
madichareh87Freshman I
asked in Configuration and Installation

Cloud learn/test environment

Does anyone know if there is a cloud based learning/testing environment or the only learning option is local pc installation?

6
M
Freshman I
2 months ago
N
Jr Varsity III
nsmith51Jr Varsity III
asked in Configuration and Installation

How to configure User can restrict to see his only approval documents

Hello Community,We have configured the Approval Maps for the Bills and Adjustments screen and it is working fine. However, the Approver is currently able to see other documents as well. How can we configure it so that the Approver only sees the documents that require their approval? Any help highly appreciated!!

5
aaghaei
Captain II
2 months ago
R
Freshman I
rohansa15Freshman I
asked in Configuration and Installation

Manual Numbering for invoice

Is it possible to keep the manual numbering for invoice and still be able to prepare the invoice from shipment screen?One of our client has this requirement and need manual numbering for the invoice. Would really appreciate your help on this.

6
Naveen Boga
Captain II
2 months ago
M
Freshman II
mna10Freshman II
asked in Configuration and Installation

switch back from logged in user to my own account

hi,if I am a system admin, and I go to users, log in as that user, is there a way to switch back to my user without having to log out and back in as myself?

6
M
Freshman II
2 months ago

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