Our system is set up to send the buyers a copy of the approved PO once the approval route has been completed. It is a regular occurrence that the PO received from Acumatica will be blank. There does not seem to be any reason, it fixes itself, and then happens again. Is there any way to keep this from happening?
Answer
Blank POs
Best answer by craig2
Hi
There are multiple reasons why an order may print blank, so it would be difficult to say exactly why. It’s likely that there’s a Business Event (automation) that drives this activity, which may have been configured by your VAR at implementation.
Are you able to manually print the PO’s in question? If they look OK when you do so, then it suggests the Business Event may not be passing Parameters in a robust way. Those are the places I would look first to understand the problem. If you have a VAR that set this up, they are going to be the best resource for troubleshooting.
+4
Are you sending PO Report Manually or Any Business events?
https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
This is not done manually. It was set up so that once the approval route is complete, a copy of the PO will be sent to the Buyer, to alert them that it is approved. It is meant to send a pdf of the complete PO, but, randomly, several times a week, it will send a blank PO to the buyer. The pdf is not transmitting with the information.
+3Hi
There are multiple reasons why an order may print blank, so it would be difficult to say exactly why. It’s likely that there’s a Business Event (automation) that drives this activity, which may have been configured by your VAR at implementation.
Are you able to manually print the PO’s in question? If they look OK when you do so, then it suggests the Business Event may not be passing Parameters in a robust way. Those are the places I would look first to understand the problem. If you have a VAR that set this up, they are going to be the best resource for troubleshooting.
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