System Health and Performance

I configured emails using azure Modern authentication. On email address I specified donoreply@xxx.com which I used to sign in to the azure application.On reply address I specified support@xxx.com, still an account in office 365. I tried to send email now using support@xxx.com but got the following error in Acumatica. It seems I cannot send emails through the created application using any user.Could I have left out any permissions, or what might be causing this?Kindly assist Urgent!Thank you all.

Hello Team, One issue is facing that in acumatica time and system time is different and due to that session expire issue is happens quite alot so i want to fix the issue regarding set the EST time in Acumatica platform so your help is alot to me  Please find attachment. Thanks and RegardsRushabh Shah@Naveen Boga @laura01 @BenjaminCrisman 

Hi @all,Have been trying to configure Automation Schedule to email statements. When I select Bi monthly which is the statement cycle ID set up for my customers no records come into view as shown;- What actually causes this? And again what if I continue configuring the automation schedule, will it be able to email the statements even if no customer records appears? 

Hi @all,I wanted to upgrade my instance from  Build version 21.113.0011 to the latest 2023 R1 version. Have already uploaded the SQL database back up format of the system to test the upgrade offline. Have also installed Acumatica configuration wizard of build version 21.113.0011 same as my live instance  and deploy an instance on it to help me test the upgrade offline.Which place actually should I perform the upgrade? is it on the configuration wizard or on the instance: -System > Management > Process > Apply Updates>Download Package>validate customization……..Which place exactly?

In 22R2 when trying to “Release” an AR Credit Memo generated from “Reversing” an Original AR Invoice an error message appears "Execute Timeout Error Expired. The timeout period elapsed prior to completion of the operation or the server is not responding" error. I’ve seen this issue on forum for other situations in system and says resolved in previous versions prior to 22R2. 

Hi All,I need to add a new email template on behalf of existing one. Could you please let me know that how can I deactivate the existing email template.  

Hello Everyone,I need to export some specific attachment files to my external storage. I found this screen File Maintenance.is there a way to specify multiple files at once then move them to my external storage instead of one by one?I need them to be stored on external storage and not in Acumatica database. Kindly assist.Any kind of response will be highly appreciated. Thank you.

I’m trying to delete a large (50GB+) snapshot. I keep getting a timeout error. How do I delete this thing?

I keep getting this error when loading this report.How can I resolve this? Thank you all

I have created a snapshot without attachments and wiki and exported it to XML from a production instance. When I attempt to restore the snapshot to a different (test) instance, I get an error: - Violation of PRIMARY KEY constraint 'Note_PK'. Cannot insert duplicate key in object 'dbo.Note'. When I do a search in the notes.xml file from the snapshot export, the id identified in the error message is <row NoteText="" GraphType="PX.SM.EmailSendReceiveMaint" EntityType="PX.SM.EMailAccount" NoteID="e6ed61c5-0122-ec11-9b48-00224843cfc4" /> The test instance to which I am restoring already has a older version of the same data. How should I resolve this?  

How can I can restrict and deny a user from creating a vendor? Which form or screen do  I use?

Hello,     Our company has run Acumatica for nearly 3 years. We installed Acumatica on our own server and database. As an IT stuff, I checked there are large amount of history records when opening screen SM205035.    These records are not quiet necessary, so I want to clean them.     However, if I click “Delete ALL” button, I would get request timeout. Maybe these records are too much(we set some scheduler run in minutes interval).       I can select 1 page and delete 1 page’s record at once by clicking “delete”. but that is so time consuming.      Is there a better way to clean them?      To delete them directly from DB is probably a way to go, but I am afraid to broke the table constraints and reference of each other.       Can anyone give me some directions.

we have upgraded from 2020R2 to 2022R1.  Ever since, in both our SaaS Acumatica and our AWS sandbox, I have not been able to get a snapshot to export.  The snapshot will complete as long as I do not ask to prepare for export.  But then when I tell it to prepare for XML export, I get the following error after about 10 minutesThe operation has been aborted.I have plenty of space, and have actually deleted all the old snapshots.  Also I have ran the optimize database after each delete and failed attempt.  I have also restarted application after database optimization and nothing seems to help. Any ideas would be greatly appreciated.

Hi everyone,How can I delete the snapshots as seen below. From the user interface they are not available and the system has been optimized.Is there a way I can delete the snapshots from the Database instead? if anyone may have a suggestion on how to go along with this, kindly assist since they have taken too much of the system space. Thank you all,Any kind of response will be highly appreciated.

We need help getting started using Amazon for more storage because we have used up our usage in Acumatica. Does anyone have experience with Amazon and the steps they had to take to use them?

My requisition has 4735 lines in detail level;I have 10000 lines per transaction License;Still I am getting “Request Timed Out” while creating PO from Requisition; Please assist;  

Dear ALL,When I did the feature like below, it got error “Execution Timeout Expired.  The timeout period elapsed prior to completion of the operation or the server is not responding” Finance > Master Financial Calendar > Actions (Close Periods) > Press “UNPOSTED DOCUMENTS”  Please help me how to solve this error.Regards,NNT

The following Sync status error is returned does anyone know how to resolve? An error has occured during processing ‘myemail@me.com' mailbox. System.InvalidOperationException: There is an error in XML document (6, 1). ---> System.Xml.XmlException: Data at the root level is invalid. Line 6, position 1. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.ReadEndElement() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMasterCategoryList.Read6_MasterCategoryList(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMasterCategoryList.Read7_categories() --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserializ

Is there a way for someone to reduce the size of an image they are uploading into Acumatica directly in Acumatica?

Is there a way I can specify specific files to move to my local storage and not all;MOVE FILES TO STORAGE moves all files in the database to local storage specified, but I don't want to move all of them, I need to move specific files to local. Kindly help

Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records.   Thanks !

Hello Team,, Can you please check why the scheduler is not working i set the required field but still its now working…  

Hi all, I am currently set up system automatically send dunning letter when sales order status is credit hold by using business event.But there is a problem with my attached file, system send all dunning letter avaiable not only for this customer.Below is the email template and business event I have set up.  Thanks in advanced.

Hi,We have a site that uses the Pick,Pack and Ship screen to dispatch shipments. As part of there proof of dispatch procedure they take a photo of the items before dispatch. These attached photos are really only needed for around a month as the item will have been delivered in this time so we need to come up with a way to delete them on mass as they are a SaaS site and its eating rather a lot of there allocated space!I’ve attached a GI that shows what i mean.  Any ideas how to remove them? CheersAndy

Hello Team, There is one major issue happen with Acumatica repetitively,Production server of acumatica goes up(CPU and memory) when any request is stuck in acumatica  like below Stuck Request in AcumaticaAccording to above screenshot request is stuck so , my concern , Is there have any possibility to kill only this request other then Restart application or Restart IIS Thanks and RegardsRushabh Shah @Naveen Boga @BenjaminCrisman @laura01 @mikeho