System Health and Performance

Hi everyone,How can I delete the snapshots as seen below. From the user interface they are not available and the system has been optimized.Is there a way I can delete the snapshots from the Database instead? if anyone may have a suggestion on how to go along with this, kindly assist since they have taken too much of the system space. Thank you all,Any kind of response will be highly appreciated.

We need help getting started using Amazon for more storage because we have used up our usage in Acumatica. Does anyone have experience with Amazon and the steps they had to take to use them?

My requisition has 4735 lines in detail level;I have 10000 lines per transaction License;Still I am getting “Request Timed Out” while creating PO from Requisition; Please assist;  

Dear ALL,When I did the feature like below, it got error “Execution Timeout Expired.  The timeout period elapsed prior to completion of the operation or the server is not responding” Finance > Master Financial Calendar > Actions (Close Periods) > Press “UNPOSTED DOCUMENTS”  Please help me how to solve this error.Regards,NNT

The following Sync status error is returned does anyone know how to resolve? An error has occured during processing ‘myemail@me.com' mailbox. System.InvalidOperationException: There is an error in XML document (6, 1). ---> System.Xml.XmlException: Data at the root level is invalid. Line 6, position 1. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.ReadEndElement() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMasterCategoryList.Read6_MasterCategoryList(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMasterCategoryList.Read7_categories() --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserializ

Is there a way for someone to reduce the size of an image they are uploading into Acumatica directly in Acumatica?

Is there a way I can specify specific files to move to my local storage and not all;MOVE FILES TO STORAGE moves all files in the database to local storage specified, but I don't want to move all of them, I need to move specific files to local. Kindly help

Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records.   Thanks !

Hello Team,, Can you please check why the scheduler is not working i set the required field but still its now working…  

Hi all, I am currently set up system automatically send dunning letter when sales order status is credit hold by using business event.But there is a problem with my attached file, system send all dunning letter avaiable not only for this customer.Below is the email template and business event I have set up.  Thanks in advanced.

Hi,We have a site that uses the Pick,Pack and Ship screen to dispatch shipments. As part of there proof of dispatch procedure they take a photo of the items before dispatch. These attached photos are really only needed for around a month as the item will have been delivered in this time so we need to come up with a way to delete them on mass as they are a SaaS site and its eating rather a lot of there allocated space!I’ve attached a GI that shows what i mean.  Any ideas how to remove them? CheersAndy

Hello Team, There is one major issue happen with Acumatica repetitively,Production server of acumatica goes up(CPU and memory) when any request is stuck in acumatica  like below Stuck Request in AcumaticaAccording to above screenshot request is stuck so , my concern , Is there have any possibility to kill only this request other then Restart application or Restart IIS Thanks and RegardsRushabh Shah @Naveen Boga @BenjaminCrisman @laura01 @mikeho 

Hello,We currently have an Active directory linked to our Acumatica user base, we have noticed over the past year users have entered the status “Disabled”, do you know what would cause this, is Active Director pushing something to Acumatica that would be causing this?Thank you

HiOur acumatica (MYOB Advanced) has been broken for 5 days, with business events not firing at all, or severely delayed by 24 hours. This has been crippling for our business, however the local MYOB support team seem disinterested in solving our problem. We suspect that the system queues are broken/overloaded but we cannot even access the SM302010 page to check this, or clear the queue or restart the despatcher. When visiting SM302010 it either spins around indefinitely, or errors with the message (attached as image).As this is a hosted platform, we don’t have access to IIS/Application Pools/MSMQ and our local supplier doesn’t seem to even know what that is when I mention it the past 5 days. Has anyone else experienced a similar issue, and how was it resolved?Thanks! 

I’ve replicated this in client sandboxes and the sales demo data (no customizations published) in multiple builds for 2022 R2. Does anyone know if this is a known issue? If so, which build is this expected to be fixed in?  

Hi everyone, I have a site that is getting the storage over the limit with a certain frequency, after a few investigations I noticed my table UploadFile is storing every attached file from the emails (CR306015), is there any way to prevent this? Thanks in advance !

Dear All,There is some item that has an expired date but when we check with the supplier, they agreed to extend expire date. Our old system allows us to change the expiration date, but I don't see any screen manage this on Acu Is this possible to change the Lot/ Serial Number for a specific item - user sometimes got mistakes and inputs the wrong Lot NumberBest regards,Yên Chi

Hello,    In “Search in Files”, I can select multiple files at the same time, but if I click “delete file”, only the first file in selection will be deleted.    Is it a bug?  Or the system is designed to do so?        Now, my question is , is there a way I can delete the out of date files in batch?

Dear All,We are following the consigned inventory process in this articlehttps://www.acumatica.com/blog/how-to-implement-consigned-inventory-part-1/ the default setting for the transfer receipt is transferred type 2-step, which means we have to create a Purchase Receipt for that transaction.is it possible to change it to 1-step? It means skip the step creating Purchase Receipt and auto release transferThanks in advance.Yên Chi

I am noticing an increase in Chrome memory on 2021 R1 - 21.118.0038. What i have noticed is that the SO screen creates a good amount of Javascript memory.   The more screens you click the higher it goes until garbage collection.    How a website works  - But it just seems with this version is building megs of cache quicker than normal.    (Really centered around Sales Orders and Invoices.) I have upped the memory for the machines in Chrome to 4096, but multiple tabs \ any competition and we get an out of memory issue.      Not a ton of tax zones,   single currency.    Ideas? 

If I create an email and type a word in, then click Insert Link, when the Insert Link window appears, the system is hanging and I have to reload the page to exit out. I am an admin and have permissions (Delete) to Files and File Maintenance under the Hidden folder.I also tried Incognito (Chrome) as well as Mozilla Firefox.  See attached video.  Any suggestions?Recording is saved at link below.https://www.screencast.com/t/eeOsJ4lRLDZt

An end user has been having issues lately with adding file attachments to transactions such as AR Payments.  She has Admin Security, her security has not changed and she has the same security roles as other users and they are not having the issue.  She has been adding attachments for over a year and lately it just spins and the screen hangs when she chooses upload.  Also when she does the drag and drop her icon just spins.  If she refreshes the screen, sometimes the file is there and is uploaded.  But sometimes it isn’t.If she goes to another testing tenant it works just fine and she is able to add an attachment. I can add the attachment she is trying to add just fine and it works immediately in production.I have had her clear her cache in Chrome, also she has tried Firefox browser and the issues still occurs.  Any suggestions before I open a support case?

We are four Builds behind.  What are best practices for doing Build upgrade?  Should we be doing an Build upgrade if we are four behind? 

Hi All,There are some reasons the drop down list of customer location in sales order is disappear. Please advise how can I bring it backThanks in advance,Yên Chi

HI All,I set up a System Email and get this error. Please help if you know how to solve itThanks in advance.