System Health and Performance

HiI wanted to create approval map to enable approval of the purchase orders. I’ve done the creation and leave the condition tab blank since when I select the entity type as Purchase order the status does not appear on the field name  but on the rule action tab have specified the following;- but it does not work, is there another way to do it?

I'm curious if there is a way to offer this via PowerShell or otherwise. Essentially, if we were to need to shut down the application for whatever reason (upgrades, updates, etc) can we avoid having to cancel and re-adjust the times of automations that were missed during that time? The goal is to have the system come back online less stressed by a list of long running processes starting back up all at once. 

Where do I put my Acumatica into Maintenance Mode so I can get a clean, no error snapshot?

For most of our companies, we normally setup a test tenant. I noticed today when logging into one that the test tenant was not available. I looked and they recently had an update applied. I then looked at another customer, who I haven’t accessed in a while, and they also didn’t have a test tenant. These are our only 2 clients who have their acumatica automatically updated. The test tenant is not available in the dropdown nor is it available in the tenants window. I then went and looked at Space Usage. It shows both the live/active tenant and the test tenant, but beside the live tenant it has a checkmark for Current. It does not have that for the test tenant. Has anyone else experienced this? 

Sometime Acumatica performance start slow in one  or two client Computer. I check those Computers everything went well except Acumatica.

I got this error in event log of window server. So advice me what’s happened ? Event code: 3005 Event message: An unhandled exception has occurred. Event time: 12/06/23 16:46:57 Event time (UTC): 12/06/23 09:46:57 Event ID: 4659b5c279404d9a979b5c450dfdecd5 Event sequence: 1976 Event occurrence: 6 Event detail code: 0  Application information:     Application domain: /LM/W3SVC/16/ROOT-1-133310359607128823     Trust level: Full     Application Virtual Path: /     Application Path: C:\Program Files\Acumatica ERP\Medivet2022R2\     Machine name: MEDIVETSERVER  Process information:     Process ID: 3520     Process name: w3wp.exe     Account name: IIS APPPOOL\Medivet2022R2  Exception information:     Exception type: HttpException     Exception message: The remote host closed the connection. The error code is 0x800704CD.   at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)   at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()   at Syst

I configured emails using azure Modern authentication. On email address I specified donoreply@xxx.com which I used to sign in to the azure application.On reply address I specified support@xxx.com, still an account in office 365. I tried to send email now using support@xxx.com but got the following error in Acumatica. It seems I cannot send emails through the created application using any user.Could I have left out any permissions, or what might be causing this?Kindly assist Urgent!Thank you all.

Hello Team, One issue is facing that in acumatica time and system time is different and due to that session expire issue is happens quite alot so i want to fix the issue regarding set the EST time in Acumatica platform so your help is alot to me  Please find attachment. Thanks and RegardsRushabh Shah@Naveen Boga @laura01 @BenjaminCrisman 

Hi @all,Have been trying to configure Automation Schedule to email statements. When I select Bi monthly which is the statement cycle ID set up for my customers no records come into view as shown;- What actually causes this? And again what if I continue configuring the automation schedule, will it be able to email the statements even if no customer records appears? 

Hi @all,I wanted to upgrade my instance from  Build version 21.113.0011 to the latest 2023 R1 version. Have already uploaded the SQL database back up format of the system to test the upgrade offline. Have also installed Acumatica configuration wizard of build version 21.113.0011 same as my live instance  and deploy an instance on it to help me test the upgrade offline.Which place actually should I perform the upgrade? is it on the configuration wizard or on the instance: -System > Management > Process > Apply Updates>Download Package>validate customization……..Which place exactly?

In 22R2 when trying to “Release” an AR Credit Memo generated from “Reversing” an Original AR Invoice an error message appears "Execute Timeout Error Expired. The timeout period elapsed prior to completion of the operation or the server is not responding" error. I’ve seen this issue on forum for other situations in system and says resolved in previous versions prior to 22R2. 

Hi All,I need to add a new email template on behalf of existing one. Could you please let me know that how can I deactivate the existing email template.  

Hello Everyone,I need to export some specific attachment files to my external storage. I found this screen File Maintenance.is there a way to specify multiple files at once then move them to my external storage instead of one by one?I need them to be stored on external storage and not in Acumatica database. Kindly assist.Any kind of response will be highly appreciated. Thank you.

I’m trying to delete a large (50GB+) snapshot. I keep getting a timeout error. How do I delete this thing?

I keep getting this error when loading this report.How can I resolve this? Thank you all

I have created a snapshot without attachments and wiki and exported it to XML from a production instance. When I attempt to restore the snapshot to a different (test) instance, I get an error: - Violation of PRIMARY KEY constraint 'Note_PK'. Cannot insert duplicate key in object 'dbo.Note'. When I do a search in the notes.xml file from the snapshot export, the id identified in the error message is <row NoteText="" GraphType="PX.SM.EmailSendReceiveMaint" EntityType="PX.SM.EMailAccount" NoteID="e6ed61c5-0122-ec11-9b48-00224843cfc4" /> The test instance to which I am restoring already has a older version of the same data. How should I resolve this?  

How can I can restrict and deny a user from creating a vendor? Which form or screen do  I use?

Hello,     Our company has run Acumatica for nearly 3 years. We installed Acumatica on our own server and database. As an IT stuff, I checked there are large amount of history records when opening screen SM205035.    These records are not quiet necessary, so I want to clean them.     However, if I click “Delete ALL” button, I would get request timeout. Maybe these records are too much(we set some scheduler run in minutes interval).       I can select 1 page and delete 1 page’s record at once by clicking “delete”. but that is so time consuming.      Is there a better way to clean them?      To delete them directly from DB is probably a way to go, but I am afraid to broke the table constraints and reference of each other.       Can anyone give me some directions.

we have upgraded from 2020R2 to 2022R1.  Ever since, in both our SaaS Acumatica and our AWS sandbox, I have not been able to get a snapshot to export.  The snapshot will complete as long as I do not ask to prepare for export.  But then when I tell it to prepare for XML export, I get the following error after about 10 minutesThe operation has been aborted.I have plenty of space, and have actually deleted all the old snapshots.  Also I have ran the optimize database after each delete and failed attempt.  I have also restarted application after database optimization and nothing seems to help. Any ideas would be greatly appreciated.

Hi everyone,How can I delete the snapshots as seen below. From the user interface they are not available and the system has been optimized.Is there a way I can delete the snapshots from the Database instead? if anyone may have a suggestion on how to go along with this, kindly assist since they have taken too much of the system space. Thank you all,Any kind of response will be highly appreciated.

We need help getting started using Amazon for more storage because we have used up our usage in Acumatica. Does anyone have experience with Amazon and the steps they had to take to use them?

My requisition has 4735 lines in detail level;I have 10000 lines per transaction License;Still I am getting “Request Timed Out” while creating PO from Requisition; Please assist;  

Dear ALL,When I did the feature like below, it got error “Execution Timeout Expired.  The timeout period elapsed prior to completion of the operation or the server is not responding” Finance > Master Financial Calendar > Actions (Close Periods) > Press “UNPOSTED DOCUMENTS”  Please help me how to solve this error.Regards,NNT

The following Sync status error is returned does anyone know how to resolve? An error has occured during processing ‘myemail@me.com' mailbox. System.InvalidOperationException: There is an error in XML document (6, 1). ---> System.Xml.XmlException: Data at the root level is invalid. Line 6, position 1. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.ReadEndElement() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMasterCategoryList.Read6_MasterCategoryList(Boolean isNullable, Boolean checkType) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMasterCategoryList.Read7_categories() --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserializ

Is there a way for someone to reduce the size of an image they are uploading into Acumatica directly in Acumatica?