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System Health and Performance

Discussions about optimizing performance

  • 161 Topics
  • 612 Replies
161 Topics
S
Freshman I
shlomo20Freshman I
asked in System Health and Performance
Has Anyone Else Noticed Slower System Performance Post-Upgrade?

Hello, We recently updated from 2021 R1 to 2022 R2 and have noticed a significant decrease in system performance, specifically in page load times, API document creation/updates/extraction, and certain processes (although some have improved, others have become slower). I would appreciate it if you could share your experiences with me.Has your organization encountered similar performance issues after updating to 2022 R2? If so, how were they addressed? Your insights will be greatly beneficial in helping us resolve these challenges. Thank you for your time and assistance.Best regards

5507
S
Freshman I
Q
Freshman I
quetruongFreshman I
asked in System Health and Performance
Inventory Transaction Summary screen show wrong Warehouse

Hi All, On Inventory Transaction Summary IN406000, The column Warehouse has been defined From my understanding of the definition, Column Warehouse will be invisible if Warehouse Details are clear. However, on my system, this column is still displayed with or without a check box This issue (display Warehouse when Warehouse Details is clear) is so nfusing. The system will display the random WH, even though there is no qty in that WH. For example: Clear box Warehouse Details Check box Warehouse Details Has anyone got this issue? is it normal or a defect from the system?

902
Kandy Beatty
Captain II
N
Jr Varsity III
Nelson YipJr Varsity III
asked in System Health and Performance
Acumatica crashes and restarts

Has anyone encountered this issue before, that Acumatica shutdown then restart itself. At least once per day.

76912
J
Varsity I
hayleehicks
Varsity I
hayleehicksVarsity I
asked in System Health and Performance
PO Receipt Nbr not clickable on Inventory Transaction History screen in 22 R1?

Is anyone else experiencing this issue after upgrading to 22 R1? I’ve been able to replicate in 22.105.0031 and 22.107.0022 in Chrome and Firefox. Is this a bug?

1479
S
Acumatica Employee
C
Semi-Pro I
chidao
asked in System Health and Performance
Trouble in set up Auto Schedule of Process Shipment SO503000

Hi All, When creating SO type TR, the information of the Customer will be default as MAIN: I would like to create a Schedule that will auto UPDATE IN all shipments that has customer ID MAIN and Custsomer Name MAIN as below But it seems this condition doesn't work. Do you have any idea to process with this condition. Best regards, Yên Chi

1298
Chris Hackett
Community Manager
abdallaahmed61
Varsity III
abdallaahmed61Varsity III
asked in System Health and Performance
how to Archive the data from 2011

Is there a way to archive the old data in acumatica system ? because we have data from 2011 and we need to delete them because the system is getting slower

2113
abdallaahmed61
Varsity III
E
Varsity I
EvanGVarsity I
asked in System Health and Performance
Incoming Email Issue Not being Received

Good day, I set up a new email as an incoming email to process AP documents. Test the connection was successful. I have sent a number of emails as a test but they are not being received in ACM. I have other emails receiving incoming that are working. (Set-up by someone else) Any suggestions where i can review, look or something that needs to be done to get emails received. Thank you. Evan

1823
darylbowman
Captain II
T
Freshman I
ttalbotFreshman I
asked in System Health and Performance
System Operating speed for 500,000+ SKUs (reposting)

Has anyone experienced slower system operation/transaction speed when dealing with a large data set of > 500,000 SKUs (i.e., is there inverse relationship between operational speed and SKU quantity in a system)? Thanks.

651
Kandy Beatty
Captain II
H
Freshman I
helpdesk37Freshman I
asked in System Health and Performance
Approval of the Purchase Order

Hi I wanted to create approval map to enable approval of the purchase orders. I’ve done the creation and leave the condition tab blank since when I select the entity type as Purchase order the status does not appear on the field name but on the rule action tab have specified the following;- but it does not work, is there another way to do it?

3761
Laura02
Captain II
M
matthewcurtis54
asked in System Health and Performance
Possible to skip a daily scheduled automation if it misses its time due to system being offline

I'm curious if there is a way to offer this via PowerShell or otherwise. Essentially, if we were to need to shut down the application for whatever reason (upgrades, updates, etc) can we avoid having to cancel and re-adjust the times of automations that were missed during that time? The goal is to have the system come back online less stressed by a list of long running processes starting back up all at once.

240
M
dougmcbride79
Semi-Pro I
dougmcbride79Semi-Pro I
asked in System Health and Performance
Maintence Mode for Snapshots

Where do I put my Acumatica into Maintenance Mode so I can get a clean, no error snapshot?

9113
Manikanta Dhulipudi
Captain II
R
Freshman II
rebeckamckinney53Freshman II
asked in System Health and Performance
Test Tenant Issue after Update

For most of our companies, we normally setup a test tenant. I noticed today when logging into one that the test tenant was not available. I looked and they recently had an update applied. I then looked at another customer, who I haven’t accessed in a while, and they also didn’t have a test tenant. These are our only 2 clients who have their acumatica automatically updated. The test tenant is not available in the dropdown nor is it available in the tenants window. I then went and looked at Space Usage. It shows both the live/active tenant and the test tenant, but beside the live tenant it has a checkmark for Current. It does not have that for the test tenant. Has anyone else experienced this?

3959
A
Freshman II
K
Jr Varsity II
kevinheng21Jr Varsity II
asked in System Health and Performance
System Performance

Sometime Acumatica performance start slow in one or two client Computer. I check those Computers everything went well except Acumatica.

1031
Laura02
Captain II
K
Jr Varsity II
kevinheng21Jr Varsity II
asked in System Health and Performance
Event Log Of Acumatica When Slow Performance

I got this error in event log of window server. So advice me what’s happened ? Event code: 3005 Event message: An unhandled exception has occurred. Event time: 12/06/23 16:46:57 Event time (UTC): 12/06/23 09:46:57 Event ID: 4659b5c279404d9a979b5c450dfdecd5 Event sequence: 1976 Event occurrence: 6 Event detail code: 0 Application information: Application domain: /LM/W3SVC/16/ROOT-1-133310359607128823 Trust level: Full Application Virtual Path: / Application Path: C:\Program Files\Acumatica ERP\Medivet2022R2\ Machine name: MEDIVETSERVER Process information: Process ID: 3520 Process name: w3wp.exe Account name: IIS APPPOOL\Medivet2022R2 Exception information: Exception type: HttpException Exception message: The remote host closed the connection. The error code is 0x800704CD. at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect) at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush() at System.Web.HttpResponse.Flush(Boolean finalFlush, Boo

1764
Naveen Boga
Captain II
Michael Ndungi
Varsity I
Michael NdungiVarsity I
asked in System Health and Performance
Error sending Email using Oauth 2.0 modern authentication

I configured emails using azure Modern authentication. On email address I specified donoreply@xxx.com which I used to sign in to the azure application.On reply address I specified support@xxx.com, still an account in office 365. I tried to send email now using support@xxx.com but got the following error in Acumatica. It seems I cannot send emails through the created application using any user.Could I have left out any permissions, or what might be causing this? Kindly assist Urgent!Thank you all.

4387
S
Freshman II
A
Varsity I
AndrewAVarsity I
asked in System Health and Performance
Insufficient resources to perform operation

Hi, A client is having an issue where they receive the error below on occasion, but sometimes it happens more frequently than other days. Have you ever run into a similar issue before? If not, is there anything you would recommend I check? Also, in case it matters, they are all using Macs, not Windows computers. Kind regards, Andrew

2792
A
Varsity I
R
Freshman I
RSHAH1Freshman I
asked in System Health and Performance
Regarding Acumatica Time is not showing correct

Hello Team, One issue is facing that in acumatica time and system time is different and due to that session expire issue is happens quite alot so i want to fix the issue regarding set the EST time in Acumatica platform so your help is alot to me Please find attachment. Thanks and RegardsRushabh Shah @Naveen Boga @laura01 @BenjaminCrisman

9006
S
Jr Varsity II
H
Freshman I
helpdesk37Freshman I
asked in System Health and Performance
Automation Schedule to email statements

Hi @all, Have been trying to configure Automation Schedule to email statements. When I select Bi monthly which is the statement cycle ID set up for my customers no records come into view as shown;- What actually causes this? And again what if I continue configuring the automation schedule, will it be able to email the statements even if no customer records appears?

2191
Laura02
Captain II
H
Freshman I
helpdesk37Freshman I
asked in System Health and Performance
Instance upgrade

Hi @all, I wanted to upgrade my instance from Build version 21.113.0011 to the latest 2023 R1 version. Have already uploaded the SQL database back up format of the system to test the upgrade offline. Have also installed Acumatica configuration wizard of build version 21.113.0011 same as my live instance and deploy an instance on it to help me test the upgrade offline. Which place actually should I perform the upgrade? is it on the configuration wizard or on the instance: -System > Management > Process > Apply Updates>Download Package>validate customization…….. Which place exactly?

8711
Manikanta Dhulipudi
Captain II
F
Freshman I
frankd97Freshman I
asked in System Health and Performance
Get "Execute Timeout Error" when releasing an AR Credit Memo applied to an AR Invoice.

In 22R2 when trying to “Release” an AR Credit Memo generated from “Reversing” an Original AR Invoice an error message appears "Execute Timeout Error Expired. The timeout period elapsed prior to completion of the operation or the server is not responding" error. I’ve seen this issue on forum for other situations in system and says resolved in previous versions prior to 22R2.

630
F
Freshman I
N
Freshman II
nawanjanahansamali50Freshman II
asked in System Health and Performance
How add a new email template on behalf of exicisting one?

Hi All, I need to add a new email template on behalf of existing one. Could you please let me know that how can I deactivate the existing email template.

1654
N
Freshman II
Michael Ndungi
Varsity I
Michael NdungiVarsity I
asked in System Health and Performance
Export multiple specific files to external storage

Hello Everyone, I need to export some specific attachment files to my external storage. I found this screen File Maintenance. is there a way to specify multiple files at once then move them to my external storage instead of one by one? I need them to be stored on external storage and not in Acumatica database. Kindly assist. Any kind of response will be highly appreciated. Thank you.

6275
chris49
Varsity II
Michaelh
Semi-Pro III
MichaelhSemi-Pro III
asked in System Health and Performance
Snapshot Deletion Timeout

I’m trying to delete a large (50GB+) snapshot. I keep getting a timeout error. How do I delete this thing?

1904
Naveen Boga
Captain II
Michael Ndungi
Varsity I
Michael NdungiVarsity I
asked in System Health and Performance
Execution time out expired

I keep getting this error when loading this report.How can I resolve this? Thank you all

8233
S
Semi-Pro III
K
KMcGuire
asked in System Health and Performance
Restore snapshot: Violation of PRIMARY KEY constraint 'Note_PK'.

I have created a snapshot without attachments and wiki and exported it to XML from a production instance. When I attempt to restore the snapshot to a different (test) instance, I get an error: - Violation of PRIMARY KEY constraint 'Note_PK'. Cannot insert duplicate key in object 'dbo.Note'. When I do a search in the notes.xml file from the snapshot export, the id identified in the error message is <row NoteText="" GraphType="PX.SM.EmailSendReceiveMaint" EntityType="PX.SM.EMailAccount" NoteID="e6ed61c5-0122-ec11-9b48-00224843cfc4" /> The test instance to which I am restoring already has a older version of the same data. How should I resolve this?

4632
J
Freshman II

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