Hello,

I would like to understand the reason for locking out a user after only 2 minutes. 

If I was logged out every time I had to answer a text from a customer, think about a Case before answering, or refill my coffee, …. over and over all day long, I might “go off the deep end”, go crazy!

Being logged out constantly all day long might drive a worker to look for work elsewhere, in a labor environment where it’s hard to hire enough people.  They will think Acumatica is a bad accounting system, and not want to work with it.

Some of my clients think the default 1 hour System Timeout is too early.  We’ve had to increase the default timeout to 2 hours for a few clients.

Are you sure you want only 2 minutes? 

The system automatically times out after 1 hour of inactivity. At that point the User must log in again. Do you want the system to automatically time out sooner?

Is your system Hosted in the Cloud? If yes: If you want Acumatica to decrease the time and lock out users after 30 minutes only, for example, you can enter a support ticket with Acumatica or with your partner if you don't have access to support, and Acumatica can change the time for you.

Is your system locally installed? Your IT department will need to adjust the timeout in this case. If you need help to change timeout on your local installation, let us know.

Hi @kudzaim20 https://www.augforums.com/forums/everything-else/default-session-timeout-login-expiration/#:~:text=By%20default%2C%20Acumatica%20allows%20you,config%20file.&text=If%20you%20are%20using%20Google,from%20the%20Chrome%20Web%20Store.

The above article gives you some web,config settings to increase or decrease timeout if you are running Acumatica on Local premises.

If you are running on SAAS reach out to Acumatica support

Thanks

Thanks, this should help let me make changes to the web.config file

this is done through security preferences in 2023R1+ now, no need to manipulate the webconfig file unless you need times less than the options available.