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How to stop inbound emails unrelated to business accounts (ie: Junk mail)


debbiereed72
Jr Varsity III
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As Acumatica (understandably) is getting more strict on ERP transactions, I am trying to limit inbound email processing.

 

 

 

 

Best answer by lauraj46

Hi @debbiereed72 ,

I believe that the Incoming Mail Processing check box only indicates if further processing such as Case creating is enabled.  To turn off incoming mail processing completely, we typically blank out the “Incoming Mail Server” field on the Service tab.  The field is optional.

Hope that helps!

Laura

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3 replies

WillH
Varsity II
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  • Varsity II
  • 35 replies
  • July 9, 2024

Hi @debbiereed72 ,

I’m not current enough in that area to speak exactly to why the setting isn’t working as you expect, but have you tried changing the Automation Schedule ( SM205020 ) for Send/Receive Emails so  it’s set to the action “Send All” instead of “Send/Receive All”?
 


(Might be an overkill option, but if you want to stop _all_ inbound email processing that should help)


lauraj46
Captain II
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  • Captain II
  • 511 replies
  • Answer
  • July 9, 2024

Hi @debbiereed72 ,

I believe that the Incoming Mail Processing check box only indicates if further processing such as Case creating is enabled.  To turn off incoming mail processing completely, we typically blank out the “Incoming Mail Server” field on the Service tab.  The field is optional.

Hope that helps!

Laura


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  • Jr Varsity II
  • 23 replies
  • July 10, 2024
lauraj46 wrote:

Hi @debbiereed72 ,

I believe that the Incoming Mail Processing check box only indicates if further processing such as Case creating is enabled.  To turn off incoming mail processing completely, we typically blank out the “Incoming Mail Server” field on the Service tab.  The field is optional.

Hope that helps!

Laura

 

We had the same issue but once followed same step Laura suggested, it worked for us. Had to make sure this highlighted part was blank/deleted

 


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