Does anyone know what the value is for the session timeout in the web.config file for SaaS instances?
I have a customer that is asking (and very frustrated with being kicked out frequently).
Best answer by Laura02
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Hello
Here is a link to a post where Naveen answers your question:
(For SaaS site, raise a support ticket.)
Laura
Thank you! I figured it had to be out here somewhere but I couldn’t find it no matter what I searched under.
Hello
By default the session timeout is set to 60 minutes - https://help-2023r1.acumatica.com/(W(7))/Help?ScreenId=ShowWiki&pageid=54775fb6-60d7-4995-99c0-8349f9b5d356
I would recommend advising the users to not open multiple tabs when using the instance as inactivity on one tab for 60 minutes can log you out while you might be working in Acumatica on a different tab.
In addition, there is a new functionality in 23R1 where the client can change the session timeout settings themselves under the Security Preferences screen.
Making this change does not restart the website so that's a plus.
https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=a100a91e-310b-4513-bc68-5110ad9463ff
A lot of Manufacturing Clients need a very quick timeout on the floor whereas Office Users need longer Times.
Is there a way to make it dependent on certain Criteria such as Roles, User Types, Employee Classes?
Userlevel 7
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