Hello @donnadeskins55 ,

Here is a link to a post where Naveen answers your question:

(For SaaS site, raise a support ticket.)

Laura

Thank you! I figured it had to be out here somewhere but I couldn’t find it no matter what I searched under.

Hello @donnadeskins55 

By default the session timeout is set to 60 minutes - https://help-2023r1.acumatica.com/(W(7))/Help?ScreenId=ShowWiki&pageid=54775fb6-60d7-4995-99c0-8349f9b5d356

I would recommend advising the users to not open multiple tabs when using the instance as inactivity on one tab for 60 minutes can log you out while you might be working in Acumatica on a different tab.

In addition, there is a new functionality in 23R1 where the client can change the session timeout settings themselves under the Security Preferences screen.

Making this change does not restart the website so that's a plus.

https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=a100a91e-310b-4513-bc68-5110ad9463ff

@pallikasharma11 I take it this setting is universal?

A lot of Manufacturing Clients need a very quick timeout on the floor whereas Office Users need longer Times.

Is there a way to make it dependent on certain Criteria such as Roles, User Types, Employee Classes?

@krausef77 You are correct. Currently all timeouts (user inactivity, session, and executions) are set globally.

2023R1+ you can change the setting through security preferences (SM201060) without needing to manipulate the webconfig file and have a number of options