Solved

Hello,      Our company normally just give customer credit memo and will not refund money. So we used “customer refund” function only 1 time in 2019R2, and it is ok. It went well, no error happened.       However, after we had upgraded to 2020R2 and we had to create a new customer refund. it says “Sequence contains no matching element”. Just right after we have chosen the type as “customer refund” or “void refund”.      Can someone helped us out?  

I am looking for a good solution to verify special order items are correct.  We do a lot of special orders where we buy items only after a customer places an order.  After receiving the PO, we put them into a single Special Order bin.  We can link the PO to the sales order so it automatically allocates.  The problem is when the shipment is created, the quantities are automatically allocated and therefore don’t require scanning.  Many of our items look similar so it is easy for someone to grab the wrong item.  Anyone have a good solution?

Has anyone figured out a good way to avoid email loops in Acumatica?  This is specifically related to auto creation of Acumatica Cases via email.  The issue comes up when someone emails two system, in this case two support email address for two different companies, and both system have an auto reply. The result is the each auto reply creates a new case and a new auto reply and so on. 

When we use the tool in the Acumatica Partner Portal to request a sandbox for upgrading a SAAS customer, can we upgrade more than one major version (ie from 19.1 to 20.1)?  We recently used the tool to create an upgrade sandbox but found that we could only upgrade on version at a time.  Is it only possible to create a sandbox for upgrading more than one version by filing a support case?  If our customer is moving up two version we don’t want to have them go through the upgrade process twice.

How to show Google maps in a wiki and expose that Wiki on dashboard? We can add google maps script to show up in Wiki page but would like to see if we can add that wiki into dashboard Wiki component and show on the dashboard.