Hi,
The bill screenshot below is unavailable when I try to apply it to the debit adjustment that was created by reversing the bill. Can anyone advise why? It also doesn’t show up if I go to Prepare Payments in an attempt to cut a check for it. Everything about it appears correct to me.
Hi
This could happen, if the document is selected for payment on any existing document ( check or debit adjustment), but the document is not released yet and is on ‘hold’ status.
If above is not the case, do try run ‘Recalculate vendor balance’ option for said vendor and the period in which bill has been created (ScreenID : AP509900)
Let us know if this helps,
Regards,
Hi
The bill is not on hold status on another payment unfortunately.
I did try to recalculate vendor balance in the period the bill was created, but it is still unavailable to select for payment.
Is there anything else that could be causing this?
Hi
Please contact support to get this reviewed further. I don't see any other areas to check in this case.
Regards,
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