Distribution

What functionality should I expect from the ShipStation integration? I’ve installed the customization, connected both systems within ShipStation, and started configuring ShipStation in Acumatica. However, I’m struggling to get orders to sync to ShipStation. What needs to be set up in Ship Via? Is a carrier required? I’ve reviewed the user guide from ShipStation but still can’t get the orders to sync. Additionally, will the "Shop for Rates" feature be available with this integration? I haven’t been able to find any clear resources on this—can you help?

Hi everyone, We recently upgraded our system to 2025 R1 a few days ago. I’ve encountered an issue when searching for invoices that have associated credit memos. The search results only display the RM (credit memo) and do not show the original invoice document. I’m not sure if this a bug or not. Can anyone try on your system and leave me a command. Thank you. invoice without credit memo: invoice with credit memo: 

Hello everyone,Our Balance Sheet shows a Purchase Accrual balance that is almost four times higher than the balance shown on the Purchase Accrual Summary report. I checked the Account Details for the Purchase Accrual account, and there are no manual journal entries posted to this account — all entries are from AP and IN modules. The balance for this account also matches the Trial Balance, including the debit and credit amounts.I also read a similar post on the Acumatica Community and tested all of the suggested steps, but the issue still remains.  I’m not sure where else to look to identify the discrepancy. As mentioned, the variance is quite large — roughly four times higher than the Unbilled Receipts amount.Has anyone encountered a similar issue or have any recommendations on how to troubleshoot and resolve this discrepancy?

We are using only the distribution edition of Acumatica, and our pick list does not print the components for kits. Is there any setting, like enable or disable, to activate the option? 

We’re struggling with visibility around international shipments in our Distribution Center. Right now, both the supervisor creating the pick lists and the pickers themselves often don’t realize an order is international until it’s too late. As a result, shipments sometimes leave without the proper customs paperwork.Most of the time, our pickup drivers are good at catching this when they load their trucks, but I’d like to eliminate the risk before it gets that far.What I’d like to do is:On the Create Pick Lists screen: make international shipments stand out more clearly (e.g., highlight the line a different color or display an icon/flag). On the Pick List report: add a bold header message like “INTERNATIONAL SHIPMENT--CUSTOMS PAPERWORK REQUIRED” that only appears when applicable.I’m not sure if this is best handled through Report Designer (and if so, which field to pull from--Ship-To Country?) or if there’s another way to flag international shipments directly in the screen.Has anyone im

After a recent upgrade I’ve noticed that the two checkboxes for Require Receipt and Require Shipment are missing from our Non-Stock ItemsThe fields are still populated with a value and I can see those values through a GI, but there are no fields to edit or modify on the Non-Stock item itself, nor can I access them via a mass records update or import scenarioWe have a few minor customizations to Non-Stock items but nothing that should impact these fields Is there anything I’m missing from a settings or configuration stand-point that might be causing this?  

Hi Team The issue is the approver column. It shows the wrong approver when the approver is a level 2. See example screenshot below. The approver should be Carlos instead of Virginie.         

Hey team,Is it possible to create a shipment on hold for specific customers? its like the rest of the shipments would be created under Balanced status but there are some customers for which they should be created on Hold. I know of biz events, import scenarios but anything apart from these?

My goal is to have shipping instructions auto populated to the Notes field in Shipment when the shipment is created.  The idea is to populate the insturctrions in the Notes of the location in the customer and have that note auto populate the Note of the shipment when a shipment is made with that customer. I have tried the following but its not working so far and thought I would open up the conversation to the group for discussion.I created a generic inquiry to pull the notesI built an import scenario And the following business event to which I am not sucessfully able to attach a subscriberI succesfully created a data provider from excel but not able to achieve success creating a data provider from a GI Anyway, its not working. Perhaps there is a simpler solution? What are your thoughts? 

Looking for a successful Import Scenario for Landed Cost Transactions.  Any suggestions would be appreciated.  I have one started, but although it says completed, it fails to create the transaction.  

Our business has a case where sometimes Customers would like the vast majority of their items to be shipped once the entire order is ready to be shipped “Shipped in Full” except maybe 1 or 2 SOLines. They want those items to be shipped “Soonest Available”. SOOrder.ShipComplete = Ship Complete as this is the default for the order. SOLine.ShipComplete = Back Order Allowed for Line 1 hoping this will tell the system it is Okay to create a shipment for ONLY line 1.Unfortunately, this still results in No Shipment creation. I also tested switching SOOrder.ShipComplete to Back Order Allowed, but then Ship Complete at the SOLine level only needs to fulfill SOLine.Qty and not the entire order.I have read through the Acumatica Help documentation and this all does appear to be how the system is intended to work. However, I was wondering if anyone knew of a way to accomplish the desired results with default Acumatica functionality. Looking to avoid customizations if it exists.

Hi,I would appreciate assistance with requirement below.The system picks the vendor price based on sequence shown in the image below. if any pricing set are not available, the system picks the last cost. I’m looking for a way to avoid picking the vendor price automatically and ask to key in manually always.  Thanks,Dulanjana

When we bill a customer account, for some reason its showing as Bill 3rd Party on the label and a vendor just reached out letting us know they are getting hit with fees.We've talked with Fedex multiple times. Fedex said it's some type of configuration in the back end of Acumatica causing this issue. We are sending to the responsible party. FedEx Support said it's being sent over as 3rd Party. FedEx support is unable to change it, said it has to be changed on the backend of the system: "The payment type is coming in the transaction and Acumatica needs to work with the Web Service hotline – 8773392774.   Thank you. We've also had one of our devs look at it. His analysis:From review of Acumatica source code, it looks like when the shipment Use Customer Account endorsement is set and the carrier billing type for the customer is Receiver, then the integration adds 'RECEIVER' as an attribute.  I don't have view into the Acumatica FedEX api, so I can't see exactly how everything is fed into t

When, trying to do confirm shipment for Amazon SO order, we are getting and below errorAnother process has updated the 'SOAddress' record. Your changes will be lost.  

We do not track serial numbers.  I read that I have to enable Lot/Serial tracking to get Receive and Put Away to work.  I have enabled it.Releasing Receipt Error:Stock Item Screen, Lot/Serial is Not Tracked:Lot/Serial Class: Purchase Order Preference: Item Class: All warehouse locations are no validation.What am I missing to configure this correctly?  Any advice would be appreciated.

what does it mean to add a negative quantity to a return for credit order type? does it removes the invoice balance or does it credit the account? please advise. 

Hi, I have changed the description. I want to know where the previous value is store. OldValue = ‘RMA-3693 - General Returns’NewValue = ‘RMA-3693 - General Returns- AAA’It’s a record from ScreenID = ‘SO301000’  

Our Distribution Center Operators keep reporting that certain Stock Items are being altered unexpectedly:The Default Issue From Location is being removed The Lot/Serial Class is being changed The UOM and Conversions are being modified etc.When I check the Audit History, it always shows “last modified by admin,” but no one is acknowledging making any changes.My questions:Is there a way to drill down deeper than “admin” in the audit history to see which user or process actually made the change? Could this be caused by an integration (SPS, import scenarios, etc.) or only by direct user edits? What tools, logs, or setting should I be looking at in Acumatica to track down the source of these modification?

Hi everyone,I’m curious what other companies’ picking processes look like in Acumatica — especially if you’re using any customizations or third-party integrations to make picking faster.Our current process feels very tedious. To pick an item, our warehouse staff has to: Scan the location Scan the inventory ID Scan the lot number Manually click “Set Qty” if we’re selecting more than a quantity of 1 In our previous ERP, each box had its own lot number. When picking, we could simply scan that lot number, and the system would automatically know the location, inventory ID, and quantity from that single scan.We tried to eliminate the “Set Qty” step in Acumatica by creating cross-reference barcodes tied to the UOM (BOX or CS). That way, when we scan the alternate ID, the system automatically sets the quantity based on the UOM.For example, for product F8032-052LG: Inner pack (BOX) = 6 units Full case (CS) = 72 units So, if I need a full case, I scan the F8032-052LG-CS barcode once, the

Hello,We have about 350 stock items that are set to either inactive or marked for deletion. Some of these items still have a quantity on hand in one or more warehouses.The items marked inactive/m4d do not show up on the physical count, and will not let us create adjustments for them.Is there a way to zero out the on hand inventory for these items without manually going through all 350, reactivating them, doing an adjustment, and then deactivating them again?Thank you!

We have low-cost products and don't use the formal RMA process, but we still need to handle returns efficiently.We need the belowAdd returned items back to inventory at specific locations Link to customer when known (sometimes customer is unknown) Keep it simple and lightweightLooking for a simple solution that gives us basic tracking

The issue is that I have created Business event for triggering the condition to send email alert for salesperson whenever customer status changes from Active to Inactive and I have created separate generic inquiry where the result grid includes customer acctname, status,, salesperson email, salespersonCD and all Below screenshot is the DAC table and relations for the GI.Business event is getting triggered, but the email is not getting triggered and processed I want to send the email to employee of the company i.e., salesperson. Below are the screenshot for I am facing the issue 

Does anyone have an inventory usage/inventory aging report xml that they could attach? I’ve been trying to create one with a GI but having trouble getting it to work correctly.Thanks for the help!

Hello all,I have a scenario where I have a small custom grid in the stock items screen where the grid has 3 rows (Value1, Value2, Value3) already defined via customization. And i want to map the scenario to mark Active checkbox true for only Value3. 

Hello; i’m struggling to activate my Price class field in my Generic Inquiry.I’ve gotten it to work before...but i had to switch from billing to shipping addresses and having rebuilt it, i broke it and cant get it again lol. So far, I’ve had success using the DAC browser and following what they state via the element inspector, albeit some are backwards to what the browser says.  Is there a resource that explains more thorough how to find these relation partnerships? I sorta understand but some change and i get confused.