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Can not credit return from Invoice

  • November 12, 2025
  • 3 replies
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Freshman II
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When I create credit return it show the error message like this.

Best answer by nhatnghetinh

Hi ​@vannakheng 

I see the red highlighted fields on your Sales Order screen do not seem to be standard Acuamtica fields but are created by Customization.

 

Best Regards,

NNT

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    3 replies

    nhatnghetinh
    Captain II
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    Hi ​@vannakheng 

    If the standard Acumatica version I see the warning system (yellow) in the Quantity field => no error (red) like yours.

     

    I see on the SO screen as the picture you sent there are some fields that are customized. You contact the technical team to see if these customizations are the cause of the error?

     

    Best Regards,

    NNT

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    I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
      Freshman II
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      • vannakheng
      • Author
      • Freshman II
      • November 14, 2025

      Hi ​@vannakheng 

      If the standard Acumatica version I see the warning system (yellow) in the Quantity field => no error (red) like yours.

       

      I see on the SO screen as the picture you sent there are some fields that are customized. You contact the technical team to see if these customizations are the cause of the error?

       

      Best Regards,

      NNT

      No customization field

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      nhatnghetinh
      Captain II
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      • nhatnghetinh
      • Captain II
      • Answer
      • November 14, 2025

      Hi ​@vannakheng 

      I see the red highlighted fields on your Sales Order screen do not seem to be standard Acuamtica fields but are created by Customization.

       

      Best Regards,

      NNT

      Translate
      I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
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