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Can not credit return from Invoice

  • November 12, 2025
  • 3 replies
  • 61 views
V
Freshman II
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When I create credit return it show the error message like this.

Best answer by nhatnghetinh

Hi ​@vannakheng 

I see the red highlighted fields on your Sales Order screen do not seem to be standard Acuamtica fields but are created by Customization.

 

Best Regards,

NNT

    3 replies

    nhatnghetinh
    Captain II
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    • nhatnghetinh
    • Captain II
    • November 12, 2025

    Hi ​@vannakheng 

    If the standard Acumatica version I see the warning system (yellow) in the Quantity field => no error (red) like yours.

     

    I see on the SO screen as the picture you sent there are some fields that are customized. You contact the technical team to see if these customizations are the cause of the error?

     

    Best Regards,

    NNT

    I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
      V
      Freshman II
      Forum|alt.badge.img
      • vannakheng
      • Author
      • Freshman II
      • November 14, 2025

      Hi ​@vannakheng 

      If the standard Acumatica version I see the warning system (yellow) in the Quantity field => no error (red) like yours.

       

      I see on the SO screen as the picture you sent there are some fields that are customized. You contact the technical team to see if these customizations are the cause of the error?

       

      Best Regards,

      NNT

      No customization field

      nhatnghetinh
      Captain II
      Forum|alt.badge.img+13
      • nhatnghetinh
      • Captain II
      • Answer
      • November 14, 2025

      Hi ​@vannakheng 

      I see the red highlighted fields on your Sales Order screen do not seem to be standard Acuamtica fields but are created by Customization.

       

      Best Regards,

      NNT

      I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
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