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Question

Can not credit return from Invoice

  • November 12, 2025
  • 3 replies
  • 45 views

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When I create credit return it show the error message like this.

3 replies

nhatnghetinh
Captain II
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  • Captain II
  • November 12, 2025

Hi ​@vannakheng 

If the standard Acumatica version I see the warning system (yellow) in the Quantity field => no error (red) like yours.

 

I see on the SO screen as the picture you sent there are some fields that are customized. You contact the technical team to see if these customizations are the cause of the error?

 

Best Regards,

NNT


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  • Author
  • Freshman II
  • November 14, 2025

Hi ​@vannakheng 

If the standard Acumatica version I see the warning system (yellow) in the Quantity field => no error (red) like yours.

 

I see on the SO screen as the picture you sent there are some fields that are customized. You contact the technical team to see if these customizations are the cause of the error?

 

Best Regards,

NNT

No customization field


nhatnghetinh
Captain II
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  • Captain II
  • November 14, 2025

Hi ​@vannakheng 

I see the red highlighted fields on your Sales Order screen do not seem to be standard Acuamtica fields but are created by Customization.

 

Best Regards,

NNT