Configuration and Installation

Good day CommunityPlease can someone assist me in try to find the node in the role permissions that will enable me to display the field below for a user. The user has full Delete permissions for everything I can find for Time & Expenses. Some of the nodes can’t be changed from Inherited to Delete, but if they are inheriting from an upper tier there should not be a problem, should there? I just can’t find the right node to make this field visible. Any help would be gratefully received.RegardsBarbara

I upgraded to Acumatica 26R1 from 25R1. Executing the installer, if required us to make sure RabbitMQ is up and running and that I have an account which I can provide the installer with to authenticate. This post describes the problems I had and how I eventually had the messaging configured, Upgrading from 2025 R1 to 2026 R1 - RabbitMQ - Assistance Setting-up or Connecting to Existing Instance | Community. A consensus directs me to comment out RabbitMQ for messaging which I did.  When I follow these steps locally, my Acumatica instance starts and functions, but the messaging is failing: Page is not availableTo use the Business Events form, install MSMQ on the server and set the EnablePushNotifications key to true in the appSettings section of the web.config file of the application. Questions:What is the Acumatica 26R1 direction (and supported) for messaging? Is it MSMQ or RabbitMQ? We do have RabbitMQ up and running on our application server.

We currently have our main user node as well as a process node.  All is hosted by Acumatica.  We’re on 23R1 and in the process of an upgrade to 25R1.Currently (maybe default configuration, maybe this isn’t even configurable), if I restart one node, the other node restarts as well.  Officially if I publish customizations, they publish to both nodes at the same time (but I’ve had issues with this, so our publish process includes publishing on both nodes).I’ve been told that, in older versions, the nodes were managed separately and you had to publish to both nodes.  I’ve also heard that you had to restart the nodes separately.  I’d like to be able to do that on our current version--I already have to publish to both, and I’d like to be able to restart the process node without it impacting the main user node.  

Hi All,I need assistance with below:For one our clients, with regards to subaccount restrictions, we have already set and implemented the GL Account to subaccount pairing restrictions (through the GL Account Access) screen, and that works fine.Our subaccounts string are designed in such manner that they include ‘department’ segment specifications (as can be seen below first screenshot for the ENGINEERING department). So, now we want to restrict further using the ‘department segment’ in the subaccount string, such that when a User selects a DEPARTEMNT in the Requests screen (see 2nd screenshot), then on the subaccount column in the detail line, only subaccounts with the ‘ENG’ (Engineering) should show for the user to choose among them (i.e., automatically filter the subaccounts on the line by the department selected at the top). Is it possible to configure such restriction groups without using the GL Account itself/ the users themselves, through standard acumatica configuration?I have b

Hello,Could someone please help me understand why this screen is broken?There are no custom extensions or modifications applied to this screen, so I’m not sure what could be causing the issue.  

We confirmed ShipEngine is successfully returning valid UPS and FedEx rates outside of Acumatica using direct API testing.The ShipEngine /v1/rates response completes successfully with no errors and includes valid service codes such as: fedex_ground fedex_priority_overnight ups_ground ups_next_day_air However, Acumatica 2025 R1 still fails during Get Rates with:"The given key was not present in the dictionary"Stack trace:PX.ExternalCarriersHelper.SOShipmentEntryExtCarriersPXExt.ReplacePackagesWithActualPackagesAll returned ShipEngine rates contain:"package_type": nullPlease confirm whether there is a known 2025 R1 ShipEngine connector defect or hotfix related to package mapping/rate parsing within CarrierRatesExtension. Any assistance is greatly appreciated. 

We currently maintain separate Tenants within Acumatica for maintaining different testing environments, i.e., Production, UAT, DEV, etc. At this stage when we need to promote changes we have tested to either preferences, settings, other configuration, and customisation through code, we currently manually redo this in the target Tenant, thereby migrating the changes.Unfortunately, this obviously raises the risk of human mistake i.e., missing something, making wrong changes, etc and takes much longer than some other platforms I’ve worked with i.e., Salesforce where we could promote changes either via automated tooling like change-sets or a full CI/ CD pipeline connected to a repo.Does anyone know of a much better method for promoting changes between tenants, because from what I understand migrating via published customisation projects, or via setting only snapshots doesn’t cover all settings, etc.Disclaimer - My primary focus is about MYOB Acumatica - so single cloud environment, with li

Hi there,We’re on 25R2 and trying to use the Employees page’s History tab to track employee Position, Start and End Dates, Termination Reason, etc.For the Position field when I choose one of the available options it accepts it, but when I add a Start Date it throws and error about the Position field: “Error: An error occurred during processing of the field Job Title value Engraving Expo Error: Job Title 'Engraving Expo' cannot be found in the system.”It’s not the biggest deal in the world, but we would like to use this page if there’s an easy fix. I’ve tried in both Modern and Classic UI, fwiw.Thank you!Jon 

Having issues setting up new users. Once a user is set up, is ACU supposed to send an email to the new user to set up their account?

We have a need to apply tax at a line item level from Projects when an invoice is created, and then add that to the invoice total.Is that a base functionality of Acumatica Projects or would that require a customization?I am new to using Projects so I am not sure how line item taxing works with Projects and project billing.If it is a base function of Acumatica Project and you know how that works, could you explain in some detail how that occurs?Thank you,Jeff

I wrote the CLI tool that extracts that configuration into YAML and rebuilds a virgin UAT from the files.https://github.com/kborovik/acumatica-cliPyPI package acumatica-cli, command acu. Requires Python 3.14+.If you have used Terraform: this is the same loop, pointed at an Acumatica tenant instead of cloud resources. Terraform keeps desired infrastructure as files and makes the live account match those files. acu keeps desired company setup as YAML and makes a live tenant match those files. There is no separate Terraform-style state file. The YAML is the source of truth, and diff reads the tenant over the contract REST API.acu extract is closest to terraform import. It pulls a source Acumatica tenant into config/. That step is read-only; nothing writes back.acu apply is terraform apply. It makes a virgin tenant match the files (idempotent keyed PUTs). apply is the only writer.acu diff is terraform plan. It compares the files to the tenant and exits 2 when they diverge.acu run replays b

I have found several entries in Community on this topic, but it seems there is no solution yet. It would be nice to not have to click the Legend to see the values.  Ideally, the value could display at the top of each bar.  It seems that in previous versions, you could at least control the Legend to be at the top, bottom or side of the graph. But in 26R1 and Modern UI I do not find any way to do this.  

Hi everyone,  We try to attached pdf report to an email notification.But every try system failed with Object reference not set to an instance of an object.=> I try many other report = same error=> I try the invoice report but in html format = It works=> When I retry to sent the email with business event history resume and rexecute, it works totally. We aren’t currently using the last version of Acumatica but have you face this king of error ?Thnak for your help.Regards.  

If you have a Dashboard widget with a GI and in that widget you have a parameter options set, when you PIN it as a KPI and open it, none of the inquiry parameters are preserved on the mobile app.Below is a screenshot - by default this is not checked. I had to edit the GI itself to preload this as the default. 

Hi All, we have an old setup of 20231R1 which is highly customised with lots of GI’s, business events  and APIs and due to our heavy usage we have a lot of performance issues and bugs.  Recently we have decided with the help from MYOB Support to upgrade in the coming months straight from 2023R1 to 2026R1 sequentially.  My concern here is, how can I make sure each of our customisation will work and not break.  Or has anyone done this and face any major dramas between the  version which they then had to change their customisation?  One thing I have already pickup is the API authentication protocol between the two version is big reduced as 2026R1 does not support URL encoded anymore.

The system was unable to connect to RabbitMQ on the current server. Try the Connect to an existing RabbitMQ instance option; thesystem will attempt to connect using the connection settings you provide.

Hi AllI have a question about unistalling Acumatica and how it will affect my license.I have a PCS deployment currently running on 25R1 and I’m planning to upgrade to 26R1 in a few months.I have been having issues with the Rabbit MQ service causing the site not to load and would need to restart the service to fix it. I found that when I upgraded from 24R1 to 25R1, the Rabbit MQ Server and the Erlang OTP were not upgraded with it.For my 26R1 upgrade I can try two things:Uninstall the Rabbit MQ Server and the Erlang OTP and see if they will reinstall with 26R1. Uninstall everything including Acumatica and then reinstall everything fresh.The question I have for the second option is how will that affect my license? Would I have to contact support to release the license and then re-enter it after I’ve finished installing 26R1 or would it have no effect on it at all?Thanks in advance.Amit

On the Portal Settings page, the uploaded Sign-In Page Image does not seem to be displayed on the portal Sign-In page.Has anyone else had this issue or know how to fix it?The Welcome to the Self-Self-Service Portal default screen is replaced with a blue box, instead of the uploaded image…  

Hey, gang - I’m not able to link an Employee to a user and for the life of me I can’t figure out why.   The Employee is not selectable in the Linked Entity  The emails between the Employee profile and User profile are identical There is NO contact that the employee or user is linked to. There are other employees that have similar configuration (Class, Branch, Department, etc.) that have no issues linking. There IS a business account and vendor set up for this employee, but there is no meaningful link between the BA/Vendor and Employee other than the name.Any ideas on where else I need to look?  

Hi Everyone,I'm facing an issue while trying to import a snapshot in Acumatica.Environment:Acumatica Version: 25.101.0153 Deployment: Local IISIssue:When I navigate to SM203520 (Tenants) → Snapshots → Import Snapshot, select the snapshot file, and click Upload/Import, I immediately receive the following error:Error: The file is not found, or you don't have enough rights to see the file.I've attached a screenshot of the error.What I've checked so far:Running as an administrator. Verified that the snapshot file exists. Confirmed that the user has administrator privileges in Acumatica. Restarted IIS and the application.However, the same error still occurs.Any suggestions or guidance would be greatly appreciated.Thank you!

I have downloaded the msi package 3 times and cannot get it to unpack into a folder.​​​​ 

Hello, I am required to assign the owner of the Business Account based on the Sales Territory of the Business Account.  I tried using the Assignment map adding the sales territory as a condition, but it seems not Working.  Is this condition being available within the standard? Thank YouAmanda 

Hi Acumatica People, I am trying to upgrade a non-production environment to 2026 R1 from 2025 R1. I have historically commented out section in the web config file associated with running RabbitMQ. I downloaded the msi, builds.acumatica.com - /builds/, and kicked-off the installation and it worked.It starts the configuration wizard and I select “Upgrade” and I receive this dialog box:   Then I receive a RabbitMQ configuration dialog box. “Choose whether the system will automatically set up RabbitMQ on the current servoer or if you will provide connection settings to connect to an existing instance.” I opted to “Set up RabbitMQ on this server automatically” It tells me that it is unable to connect to RabbitMQ and that I should try an existing RabbitMQ instance. I would prefer to setup RabbitMQ on the server automatically, using a service account for “Acumatica things”. How do I do this?

Hello,Can someone guide me on how to set up a numbering sequence for Business Accounts? Thank you.

We know that Acumatica supports two entry points to create Credit Memo, I refer to them as SO Credit Memo and AR Credit Memo for short. Is there a way to restrict most users to only create SO Credit Memo from the SO Invoice entry, while only specific people have the permission to directly create AR Credit Memo in "Invoices and Memos"?The difficulties I encountered:Although the entry points of these credit memos are different, they seem to be essentially the same entity. SO Credit Memo will be converted into AR Credit Memo. I only want specific people to be able to create AR Credit Memo, but I also want other users to have permission to create AR Invoice. They are on the same screen and are different types of the same document, so I cannot directly restrict the "+" button on the "Invoices and Memos" screen.