Having issues setting up new users. Once a user is set up, is ACU supposed to send an email to the new user to set up their account?
Question
User Set UP
+18Hi
Yes, it should as long as emails are configured in the system.
+7If the user account is created with a valid email address and the appropriate email configuration is enabled, Acumatica can send an email to the new user so they can complete their account setup or establish their password.
If the email is not being received, check the user’s email address, the system email account configuration, whether outgoing email processing is working, and the applicable user/security settings. You can also test the mail configuration from Acumatica to confirm emails are being sent successfully.
+4
The first step is to set up the user in the users (SM201010) screen with a valid email address.
https://beacon.acumatica.com/r/Form-Reference-Guide/User-Security-Forms/Users#entry_0
If you would like to see new users get a welcome email, you would need to configure an email template similar to this example, then create a business event to sent those emails out.
The email template would then be your subscriber in the business event.
https://www.acumatica.com/blog/technical-tuesday-use-business-events-acumatica-automate-processes/
Hope this helps.
Ed
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