Field Service

Does anybody know what this warning message means? It’s in the Run Appointment Billing and Run Service Order Billing screens. “Some Documents are not visible on this screen, they have not billing settings associated.”   

We want employees to receive an email notification when an appointment has been assigned to them. If it simplifies things, I believe we can send all such emails to the same fixed email address, and then have MS Exchange/Outlook forward the messages to the correct employee. I’ve set up a Business Event to send an email when the appointment record changes, but it never sends the email, not even to a hard-coded fixed email address. Similar functionality seems to work okay when the Appointments screen header info changes, but the Staff is assigned on a tab on the page. Is the problem the fact that it’s a tab? Please help!

As mobile capabilities expand and become a critical part of your business, what types of devices have you deployed?  Do you have them mounted in the vehicle?  Any extra add-ons for durability?  What features have you found most useful?