Field Service

Hello,Our client needs to track the location and use of medical devices after they have been sold to their customer.  I was planning on using service orders to do this but there appear to be no place to record that an item of equipment has been moved from one location to the other.  These moves need to be tracked. Does anyone have any recommendations? Thanks James

Hey all,Our users have noticed that entering a partial serial number in the main search field doesn’t return an equipment record on the Transactions and Profiles tab, but entering the entire serial number will. The partial serial number can be searched on the Equipment screen no problem.Just wondering if there’s a config option or something to enable that in the main search?Thanks! 

Hello, Hoping someone can help with this generic Inquiry (GI) question. I am trying to create a GI which identifies work orders having a prepayment applied.  There is a field on form FS300100 labeled “Prepayment Received”.  When looking at the Element Properties for the field, the results are:Data Class:  FSServiceOrderDataField:    SOPrepaymentReceiveViewName:  CurrentServiceOrderThis field would be the perfect field to inspect to identify the Service orders in question.  However, this field is NOT populated in the generic inquiry Results Grid.  The field is blank for all returned rows.My simple GI has only the FSServiceOrder table and I returned all fields.  I see the result row for the Service order in question, just no data for the Prepayments.   Any suggestions are greatly appreciated!

A user is trying to bill a service order and getting the following error:Shipping Contact must be specified to process this item.There is a contact on the service order: But interesting that the account name has not come across (and any attempt to fill it with data gets blanked out when you tab out of the field).Acumatica 2021 R2Build 21.215.0016Has anyone experienced this?

When are you typically billing a maintenance contract? All upfront At the beginning of each period (month, quarter, etc...) At the end of the period Other?If billing at the beginning of the period, how do you manage billing of additional items/services there were not part of the original contract? Send a separate invoice for the additional items/services immediately Bill the additional items/services on the next period billing Other? 

Has anyone successfully created an import scenario to import Route Service Contract Schedules?  The screen is available for import, however I can’t get the import to execute successfully even with the minimum of options defined.Thanks,Michelle

in the customer detail screen seen from the DAC the data is taken from ARDocumentResult.The question is how to retrieve the value in the currency balance field using the report designer?because when in the report the data issued is the number 0 while on the screen it is not the number 0.example: ics21005506

Our client sells a serialised item that has an expiry date.  The item becomes an service equipment.  We need to see the expiry date on the equipment record.  It seems that all that is available is a warranty expiry but this wont work as the expiry date is set by the manufacture whereas a warranty runs from the date of the customer purchase.Thanks James 

I have a request from a client to delete all “Canceled” Service ContractsI tried adding a delete button to the Service Contracts GI.This resulted with: Error: The record cannot be deleted. Different approach: I tested using a SQL DELETE in my local Acumatica instance database.to bulk delete all existing Service Contracts that have a status of “Canceled”                  DELETE FROM [FSServiceContract] WHERE Status = 'X'This appears to have deleted all the Service Contracts that have a Status of “Canceled”, which is what the customer wants. Note: This SQL app

In situations where a service company performs a repair on a Service Order / Appointment, then realizes that the invoice should be sent to a party such as an insurance company, how might they process an appropriate invoice?There may be different 3rd parties for a customer, so parent/child companies won’t work Copying the service order to a new one for the insurance company looses appointment log information, signatures, attachments, etc. Creating service orders and appointments with may detail lines and log lines is tedious and error-proneWhat other work-arounds might be simpler?

I know I’m missing a step, but I can’t remember what it is. If I go to Receivables > Invoices & Memos > then Reverse/Apply to Memo to void an invoice, the service order appointments do not reappear in Run Appointment Billing. What step am I missing? Essentially, the process is that an invoice was created and released, but it needed to be voided and reinvoiced because it was inaccurate. Applying the credit memo through reverse/apply to memo successfully voids it, but how do the service order appointments return to a billable state? 

I am new to Service Management, so thanks a lot whoever can help Tried to create an appointment to replace a component which is Serial Tracked. The setup for tracking requires to manually input the serial number on Usage.However, when i try to complete the appointment, the system is generating an error due to the fact that it requires the Serial Number. Tried to key it on the appointment, but the system is telling me Serial number is not found and won’t let me to continue.How should i record such instance? ThanksAngelo

A service organization with set work teams will have the same team members on all of the team’s appointments.  On the calendar board, there will be one row (or column, depending on display setting) for each team member.  Most of these rows will be redundant.  Is there any way to eliminate or hide redundant calendar board rows?  Could the rows be limited to the employee selected as the primary driver on the staff tab, perhaps?

how to track PM’s on your company equipment ? is there a way it will send PM reminders at all ?

We are a field service company. We have multiple staff on one appointment and may have multiple appointments in one day. I want to minimize any pain with using tablets and software in the field. We are experiencing several “pain points” in Acumatica and I’m interested discussing how others are solving or working around issues.Some of our Big Pain Points:Appointments: Workflow no longer restricts what actions can be performed.Appointments: Paused status, staff can start a new log line. Once Appointment is Started, another log line is added.Appointments: Once Appointment is complete and a needs to be reopened, it clears the logs or if the Timecard is processed, you can’t Reopen.Appointment: It takes too many clicks to Pause, Start, Complete a line. Expectation is it should function like a stop watch or the old time punch cards.Appointment: When completing one appointment and starting another, time is lost or a back date has to take place by th

I’ve noticed that invoicing sales orders removes inventory (creates an inventory issue and releases it), but invoicing service orders only creates the inventory issue and does not release it.  So the invoice dr debtors, cr stock sales, but the other half of the transaction (dr cost of stock sales, cr inventory) hasn’t happened.  Is there a reason for this inconsistency or is it a setup issue?  I really feel that users who are invoicing shouldn’t need to release the inventory issue manually, it’s an unnecessary extra step.

I am using the external tax provider and this is causing me to not be able to unclose appointments without disabling the external tax provider. How would I fix the taxes so they are up to date so it no longer causes this error?

When I try to unclose an appointment I get the following message. Another process has updated the ‘FSAppointment’ record. Your changes will be lost. Is there any way to stop this from happening? It is preventing me from being able unclose appointments. 

When we enter a service order with line discounts, if that line item is serialized, it won’t forward the discount % or discount amount to the invoice.  It will for non-serialized stock items.  This just occurred this week when the customer upgraded to 2020R2 latest build

In Field Service we mostly care about the service address, which would be the Customer Location address.  We need to be able to have the user, in the Service Order screen, enter in an address and have the system match it to a customer record and populate the Customer field and the Location field with the match.  I am not a developer and would like to know if this is addressable either by a Workflow type customization. I have tried using Actions/Navigation:Search Records but the closest I have come is to allow a popup of the Customer Location GI.  This could possible work if the user could use the popup GI and search the address, select the customer and have it populate in the Customer field with the corresponding Location ID. Any ideas or pointers would be great.  Thanks.

Has anyone found an elegant way to create shift schedules for organizations with rotating shifts?  We are trying to configure a system for an organization with multiple branch locations.  There may be a few basic shift patterns (e.g. two weeks on day shift, then 1 week on night shift).  They want a simpler way to have employees’ scheduled available hours on the calendar boards to change according to their weekly shift.

We have a service order that has an appointment with a status of “in process”.  On the appointment are some links to purchase orders that we want to remove, but it won’t let us take “mark for PO” off.  The PO is empty.  We need to move forward and invoice this service order but can’t seem to get past this, is there something I’m missing in terms of removing the PO from the Service Order?

is it possible to automatically show approved PTO from the Acumatica payroll module in the service calendar boards so that appointments are not set when techs are out on PTO?

I think that the Appointment Screen should be updated with better information for Billable/Costs/Profitability.The term Billable is used in many places in the Appointment Screen but is not consistent in its use. The Details Tab has a billable field to mark if a line is to be billed to the customer. The Log has a Billable Amount/Labor/Time but it’s left blank and should be ignored it if you track employees time to the Appointment. The Profitability Tab has Billable Qty/Amount fields that stay blank even though you have cost on the Details Tab. Even though the Profitability Tab shows negative profit for service lines we should just know to ignore it. Lines that have no cost but a Billable amount show a Profit $ but a 0% Profit Percent. The Header Profit information is pulling from the Detail Tab but how do we know that?This is all confusing and I understand it can be explained but it should be simplified/re