Is there anybody out there that knows if this Problem field can be made NOT required:

Is there anybody out there that knows if this Problem field can be made NOT required:
Best answer by Kandy Beatty
Out of the box, it is not required:
Is this screen customized?
You can assign Problem codes to Service Orders but it does not lock it:
You can select only problems that have been associated with the selected service order type of the service order
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