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Acumatica currently charges their SaaS clients a 25% Retired Version Premium when upgrading from a retired version. Our VAR has informed us that Acumatica will start to charge the same 25% fee to private hosted clients as well. There is no press release that I can find and our VAR tells us it came from their source at Acumatica. Can anyone else confirm this?

Does Acumatica or any partner have documented best practices for managing the publishing of customizations that can be shared with me?  I am looking for a customer facing document to explain the need for discipline and coordination where customizations are created by multiple sources. Edit, I did find this blog post https://www.augforums.com/publishing-an-acumatica-customization-project/.  However, may main point is that I need to reinforce rule #2.

Hello all,I have been wondering if its possible to enable UDF for the Stock/Non-Stock Items screen. If not then how can we get this. We are not looking to make use of Attributes tab & apart from customization what are the other options? Thanks in advance.

how do i get the “Download Outlook Add-in Manifest”its not displaying in my profile page. 

Hi Acumatica,I am trying to add parameters to a report for Inventory Transfers. I need to add DocType and RefNbr. I have run into this issue before, but the DocType allows me to select from the dropdown of Document Types; however, I cannot get the RefNbr to do a lookup of the Reference Numbers.  

Hi all, Apologies if this is in the wrong area, I couldn’t find a more apt one.  I’ll be attending not one, but TWO Acumatica UK Roadshow events this year.📍 Stratford-upon-Avon – May 14, 2025📍 London – September 16, 2025I’m looking forward to meeting other UK-based Acumatica members, so let me know if you’re attending one of the above and let’s connect! Thanks,Pete

Hi there! We have been facing an issue related to MYOB Advanced ERP (Accumatica) Filter($filter) option.When used $filter parameter in REST API, pass multiple conditions with 'or' operator.Like this in URL '$filter=CustomerID eq '21FEBUSER' or CurrencyRateType eq 'SPOT' which gives us this error:"exceptionMessage": "Only AND logical operator is supported","exceptionType": "System.NotSupportedException"Is there any solution/api/help available to get multiple record in single request to pass multiple condition from Acumatica ERP in REST URL.  

I’ve searched here but couldn’t see this specific question asked, but I have a customer who just went live and now they want to increase the length of the inventory ID from the current 15 to 25.  Can this be done safely with items already existing in the system?  Will those items be unaffected if this is done?  Thanks.

Do we know when a new build will be released for 25R1?  It seems the original from about a month ago is the only one available.  25.100.0054

Hi all, Does anyone know how to get the Task Body (where often we have a template that populates it) into the Email Notification sent to the assigned group/user?I’ve tried ((Activities.Body)) from the Data Field dropdown and ((CRActivitiy_Body)) here but it doesn’t yield anything in the Email received. The Email Template is sent via a Business Event for “trigger by record change” and not an Automation Schedule.  

Will Acumatica charge for the weekend upgrade process. If yes, how much will be changed.

Dear Experts,This might be a silly configuration issue, but I’m stuck and need your help.I created a new Discount Type with a Sequence: Now, when I tried to apply this discount code to an Invoice Document Detail, system still complains that there is no matching discount sequence to apply - can you please let me know how to fix this? Thank you very much!

We’re using Acumatica’s WMS and we’ve run into an issue with a pick list that was started by one user but not confirmed. The original picker left for the day without completing the pick, and now the pick list is essentially locked—no other users can access it, either through the picking screen or the pack-out stage.Is there a way for a different user (such as a supervisor or another picker) to either take over the pick list or force it into a confirmable state so we can move the order to packing?Any guidance on how to handle in-progress pick lists that are abandoned before confirmation would be appreciated!

Anyone willing to help out with MS Teams integration. Azure Item is complete but not clear on the next steps regarding this. Would need to get this completed asap. Thank you you wonderful community! :)

Hello, I am trying to troubleshoot an Import Scenario where we are updating all of our Vendor ID’s. We’ve been able to successfully complete this in a Test environment, but for some reason I am unable to in our production instance. Any assistance would be appreciated! We have a custom import scenario that uses the “Specify New ID” target object. In Test environment, it works as intended - updating only the Vendor ID.In Production, we’ve replicated the scenario, and the import reports it completed successfully and with no errors, but the Vendor ID remains unchanged.What am I missing from the scenario in order to update the IDs? 

Hello,I am able to successfully log in after setting up the new system email and external application in Acumatica.  They have 2 factor authentication and as I said, I was able to do the initial sign in from Acumatica.  When I hit TEST of the system email it fails with this message. Any thoughts?  

We are receiving this error after upgrading from 23r1 → 24r2.  I have removed the device associated to the user and reinstall the mobile app.  No change…Thanks,Brett  

I created a template for adding specific line items to a sales order. When the line items are added, I want the Manual Price flag to be unchecked. I marked the manual price flag as False in the template. However, when the template is applied, the manual price checkbox is marked as true.  

Is it possible to Create Employee Time Cards and/or Submit Employee Time Cards in batches rather than one employee and pay period at a time?

Hi Community,Is there any way to get a side panel on this Inventory Allocations screen via Customization projects? It does not seem to have the option under the Action Types. Thanks,RJ

Hi Community I have never seen this before, but what would cause the Owner field to show in every other tab except for the Conditions tab?  I need this APQuickCheck.OwnerID as a Condition, but it does not show up. I can see it in the Parameters, Results Grid, and everywhere else.   Thanks,RJ  

We’ve recently found out that the accounts created for our customers to use the customer portal have access to our main Acumatica database as well. Is there a way to ensure that customers only have access to the portal and nothing else?

Hi Acumatica Community,I do have a concern. I was trying to create a dashboard for my Acumatica cases, and I want to get the total time of the initial response.Upon checking, the Initial responses are not populating any time, unlike the resolution time it has hours and minutes. My question here is, how do the initial responses work in Acumatica Cases 23r2? 

We just upgraded to 24R2 and are having issues trying to create a compliance line for insurance under the customer. This has never been an issue before. When trying to save the following warning is given:This is directly under the customer record and there are no other compliance lines listed for this customer. Has anyone else run into this and how did you fix it? Thanks!

I know that there’s a plugin that does something similar, but is there a way within base Acumatica to record when customers open emails?