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2025 R2 Build 25.201.0213.3 - Sales Order/Shipment Item ID Hyperlink Fails to Open Stock Item Window

  • April 28, 2026
  • 2 replies
  • 22 views

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The Item ID hyperlink on Sales Order and Shipment details cannot open the Stock Item popup window, no response after clicking.But the same Item ID link works fine in AR Invoice screen, can open stock item page normally.

Can somebody give some advice?

Best answer by ray20

@SaiKrishnaV   Thank you for your advice.
We did not update the browser (both Chrome and Edge showed the same issue in previous tests), nor did we modify any line of customization code. The problem got fixed automatically out of nowhere, which is extremely weird. 
like we do nothing, but the issue fixed itself

I put the details here:

[2025 R2 Build 25.201.0213.3] Very Strange Inventory ID Hyperlinks in Saved Sales Orders | Community

2 replies

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  • Pro III
  • April 28, 2026

@ray20 Can you confirm if there are any customizations on the Inventory field? Also, please test once by disabling the customization package?


Forum|alt.badge.img+6
  • Author
  • Captain II
  • Answer
  • April 28, 2026

@SaiKrishnaV   Thank you for your advice.
We did not update the browser (both Chrome and Edge showed the same issue in previous tests), nor did we modify any line of customization code. The problem got fixed automatically out of nowhere, which is extremely weird. 
like we do nothing, but the issue fixed itself

I put the details here:

[2025 R2 Build 25.201.0213.3] Very Strange Inventory ID Hyperlinks in Saved Sales Orders | Community