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Question

Automatic email of invoices for customers on a specific customer class

  • April 20, 2026
  • 1 reply
  • 13 views

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Hi, how do I set up an automatic email to go to all customers excluding 1 customer class at the end of the month (on or around the 25th of each month) that provides a reminder of all outstanding invoices that are due at the end of the month and have the system attach the invoices to the email?

I’m thinking setting up an automation schedule to prepare statement and another automation schedule to print/email statements. The fact that I need to exclude a customer class, I think I’ll need to create a new statement cycle? Please let me know your thoughts.

See example email below:

Dear Valued Customer,

This is a courtesy email to let you know that your invoice/s will be payable soon.

Invoice Number

Invoice Date

Invoice
Due Date

Invoice Amount

Balance Owing

Status

INVxxx

16/01/2026

28/02/2026

$1,540.23

$1,540.23

Due on 28/02/2026

INVxxx

22/01/2026

28/02/2026

$43.10

$43.10

Due on 28/02/2026

TOTAL

$1,583.33

$1,583.33

 

1 reply

LeanneM
Semi-Pro III
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  • Semi-Pro III
  • April 21, 2026

You can create a seperate statement cycle ID for the class you dont want, and attach this to that class / update the customers in that class.

Then setup a business event or an automation schedule for an import scenario to automatically prepare statements for the class you want on the 25th at a specific time.

and then another event/schedule can then also email the statements after the preparation.