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First steps with Acumatica Direct Support

  • July 6, 2021
  • September 8, 2026 at 9:05 PM
  • 5 replies
  • 2458 views
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Aliya
Community Manager
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  • Aliya
  • Acumatica VP, Global Support

Customer with Acumatica Direct Support plans, this video is for you.

It describes how to create Acumatica account and how to submit cases to Acumatica Support Team. 

 

 

Acumatica has secure access embedded in the application. For instructions on how to use this functionality to aid in the speed of resolution for your case, refer to the How to grant secure access to Acumatica ERP customers’ sites for Acumatica Support article.

      5 replies

      DJMcBride
      Semi-Pro I
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      Can you tell me the cost of the standard and premier levels of service?

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      Doug McBride
        Aliya
        Community Manager
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        • Aliya
        • Author
        • Acumatica VP, Global Support
        • July 7, 2021

        Can you tell me the cost of the standard and premier levels of service?

        Hi Doug, the cost depends on the ERP license you own and some other parameters. You can reach out to your partner and they will help you with the quote. 

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          DJMcBride
          Semi-Pro I
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          Thank you

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          Doug McBride
            iqraharrison
            Captain II
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            thank you for the information!

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            Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
              Jr Varsity III
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              • jfarrell
              • Jr Varsity III
              • October 23, 2023

              thanks!

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