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Hey, gang - I put together a business event for a client that triggers an email whenever a Project Quote is approved or rejected.  The client has mentioned that the corresponding email is not being sent for up to 24 hours after the document was approved. I’ve confirmed this below.   The business event triggers based on the Status changing to Approved or Rejected.  The Send and Receive Email process runs every 2 minutes.  The BE is based off of a very simple GI that pulls 4 fields from the PMQuote dac (QuoteNbr, Status, OwnerID, and Subject).    Does this sound like a configuration issue or something I need to escalate as a case?

Hi Everyone! I just wanted to share that Strategies Group has been working on our video series for the past year and we are looking to do more videos! We’d love your suggestions for topics that might be a good fit that users are interested in learning more about! Check out our series and let us know what you think:https://www.youtube.com/playlist?list=PLGVCHmpJ4_woPSCyGrLEC7vHFV4N198fn 

Hi,When you switch to a new Acumatica instance or after an upgrade, how do you make sure everything still works fine?Do you use any kind of automation tool for testing, or is it mostly done manually every time?Curious to know how other teams handle this — any tips or tools you’ve tried would be great to hear about!Thanks 😊

Our team just updated to 2025 R1. We now realize that the internal notes and warehouse detail text boxes are gone on the sales orders. What functionality were these replaced with? We used these fairly heavily :) 

We are new to Acumatica and are using Time & Expense for our Expense Vouchers.  We have employees that drive fleet vehicles.  Is there an easy way for the Fleet drivers to record their business miles driven along with any personal miles driven?

Our sales department is required to visit all their customers every quarter to check on how they are doing and see if they need anything. The salesperson creates a trip report on who he or she visited, what topics were discussed, any quotes or orders, and if there are any other changes for the customer.We currently don’t use Acumatica for any of this process but would like to implement so there is internal tracking on when a visit is due, the details of the trip, and quotes or other opportunities the on-site visit might have achieved. We need show up as a required event for all customers and to reoccur every quarter. This is not a contract, just something we want our salespeople to practice as a routine.Is there a way already designed to set up a recurring task and to track when these are due/overdue throughout the year, every year?I’ve been trying to read up on activities, tasks, leads, and opportunities, but I didn’t notice anywhere that I could select that the event never ends.

Hi, we currently email invoices directly from MYOB, however, the template we were provided with isn’t great.Is there any way we can get into the “AR Invoice template” to amend it to suit our needs? Also, the body of the email isn’t great either, is there any way we can amend the “AR email template”.Thanks in advance. 

What is the process for marking an attribute as required

Hello everyone,I've encountered an issue concerning how item descriptions are handled between the Stock Item  master and its usage within the Bill of Material module.When I update the Description of a standard Stock Item (e.g., on the Stock Items (IN202500) screen), this change is not automatically inherited by the corresponding component line item within any existing BOM. I must manually open and update the BOM to reflect the new description.Why is this the intended behavior in Acumatica? From a data consistency and efficiency standpoint, it seems logical that the BOM component's description would always reference or automatically update from its master Stock Item record.Could someone explain the design philosophy behind this apparent lack of synchronization? I'm trying to understand why this would be implemented as a feature to be managed manually, rather than an automatic system update. Is there a specific business scenario this design supports?Any insight into the technical or func

Is anyone using Nectari?   Have you successfully synced your data with Nectari and Acumatica?   Are you able to create the views needed in Nectari?   I’m working through getting the data connected for our various dashboards and would be interested in talking with other users to share info and tips.  Thanks!

Is the Sales Territory Management feature still an experimental feature or is it a permanent one?We currently use version 24R2 and are going to be upgrading in the next few months. We were going to enable the feature now but want to make sure it’s going to continue to be a feature in newer versions of Acumatica before introducing it into all necessary employees.

I think I must be missing something when I create a new wiki, my user is unable to open it even though I have all required permissions but another user with a different role that has the same access rights can open and edit.When I attempt to open the wiki I get: I have Wiki Admin and Administrator roles for my user A user with the LLC Department Manager role is able to access it, no other roles I’ve tested were able to.This is my first attempt to create a Wiki, but I can’t find any reason that it couldn’t be accessed.

Hi there,I’m looking to set permissions that separate the AR and AP teams’ access to vendors.  The AR team needs to be able to extend customers as vendors in order to process refunds.  They should not, however, be able to create other/regular vendors.  Currently, they’re able to extend the customer as a vendor, but they cannot save the “new” vendor because they don’t have that permission.  Is there a combination of permissions that would allow this? 

I'm trying to create a business event that triggers when a task has been open for more than 2 hours. I created a generic inquiry with the condition to include only tasks where the created date time is less than 2 hours ago. Then I set up the business event to trigger on record change, for each record, with the trigger condition set to "record inserted."However, the business event isn't triggering. Any ideas what might be wrong?!-->

Hello all,How can I create a push notification for a custom business event. I have setup the biz event to be triggered at a specific time of the day. But I also want to configure the same as a push notification. How to do so?Thanks.

Our customer has 20+ scanners in the warehouse and is using Acumatica WMS. The mobile app requires that each username be stored as a separate account. The management of individual user accounts on each scanner is time-consuming, especially with high warehouse turnover. They really like the ability for each employee to have their own user configured, but this mobile app limitation is causing an issue.Does anyone have ideas about an option to change the mobile app login functionality to create the account with only the url, so each user would need to enter a username and password when logging in? (similar to the web UI login)

HelloI created a snapshot in full mode and successfully restored it in my local development environment. However, when I log in, I’m unable to view the complete data and other screen.Is there any permission I need to check while creating the snapshot? The below is my local instance.Acumatica Verison:25.100.0054 

Hello,I’ve enabled the new Modern Customer Portal but when I log in as admin or a Customer Contact with user and roles assigned nothing displayed.The Portals record has been configured.Anyone have ideas on what could be the issue?  I’ve tried with the classic Portal Enabled and Disabled and nothing changes.Tried with classic on/off.Various roles tested also, all on/off, etc.Portal configured.New home page displays.Nothing on home page of portal when logged in with admin or Customer Contact. 

Has anyone gotten this error before? I am trying to update standard cost on a local version of acumatica. i have unpublished all customizations, restarted it, and restarted the computer but i keep getting this error. Below is the information from the trace. Im not sure what would be causing this but it wont let me update any costs. This instance is used solely for testing so its not obstructing our business process, but i am unable to do any tests with a sql view that i am making.at PX.Data.PXFirstChanceExceptionLogger.ProfilerFirstChanceException(Object o, FirstChanceExceptionEventArgs args) at PX.Data.PXDbTypeConverter.SqlDbTypeToPXDbType(SqlDbType sqlType) at PX.Data.PXDatabaseProviderBase.<SelectOriginalValues>d__156.MoveNext() at System.Linq.Buffer`1..ctor(IEnumerable`1 source) at System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source) at PX.Data.PXDatabaseProviderBase.Update(Type table, PXDataFieldParam[] pars) at PX.Objects.IN.INUpdateStdCostProcess.UpdateStdCost(INU

I just downloaded and published the 25R2 PDF annotator to my instance found on this page:  Publishing seemed to go well, but when I attempt to open Adobe Preferences screen so I can enter my API key, I receive this error:  Error: The view doesn't exist.Anyone else having this issue in 25R2?

Hello all,the customer would like to put an hyperlink into a word, in an predefined text element. He wishes to set an sentence like “… klick here...” and the “here” should contain the link.I tried as follows, but when i click “insert it just puts the full link in and not the link in the word:marked the word insert->link from web put in link insertThe happens: Is it possible to put the link into the word and if yes how?Greetings

Can anyone explain to me why the description can’t be edited after a document is released? It’s only a text field. There’s zero impact on financial numbers. What could be the logical reason why not? I know this subject has been asked about in this community group before. Yet somehow the threads have disappeared. It does show up in the ideas section, but it’s been left hanging for 10 years. What am I missing? Is there a way to make simple text edits and I just haven’t figured it out? It is this specific field I would like to be able to edit. Thanks!  

Is there any settings in Acumatica that would show some sort of error that the same Name, Email Address, Mailing Address, or Telephone Number has been used and is already associated with another customer profile?

We are testing the modern UI in 2025R2, and are no longer able to drag a file from Windows Explorer on to an Acumatica screen and have it upload to the Files area.  When trying this, the file appears to go directly to the workstation's Downloads folder.So far, to make it work we have to click on Files, then drag and drop to that window.  This is a minor inconvenience, but I couldn’t find anything on it in the 25R2 release notes so wondering if we are missing something.  Anyone else seeing this or aware of documentation on the change?