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Question

Processing a Vendor Refund

  • April 30, 2026
  • 2 replies
  • 15 views

I received a payment from a Vendor that is a refund for a previous invoice paid.  How do I process this transaction to show that this vendor paid me back?  The refund exceeds any of my invoices and all invoices have already been paid.  So there is no open invoice to apply a credit to.  Need some help.

2 replies

Naveen Boga
Captain II
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  • Captain II
  • April 30, 2026

@bsimper  Kindly check this in the DEMO/TEST instance before applying the LIVE.

 

Step 1: Create Debit Adjustment

  1. Go to AP → Bills and Adjustments
  2. Type = Debit Adjustment
  3. Select Vendor
  4. Enter Amount & Date
  5. Save & Release

Step 2:  Record Vendor Refund

  1. Go to AP → Checks and Payments
  2. Type = Vendor Refund
  3. Select Vendor & Cash Account
  4. Enter Amount & Date
  5. In Documents to Apply tab — select the Debit Adjustment from Step 1
  6. Save & Release

Step 3: Verify

  1. Go to AP → Vendor Details
  2. Confirm vendor balance = Zero
  3. Confirm Cash Account reflects the deposit

  • Author
  • Freshman I
  • April 30, 2026

Thanks for the quick feedback.  However my question from Steps 1 and 2 is “where does the credit side of this go?”  I do not define that in the Debit Adj, and the Record Vendor Refund only post to the Cash Account.  How do I define the Credit account for this refund?