System Health and Performance
Discussions about optimizing performance
- 44 Topics
- 174 Replies
Hoping someone can help. We are seeing issues where push notifications are not firing. we saw in the systems queue monitor that it’s flashing red. Looks like the queue size is exceeded. We have seen this before and don’t really know how we got it to resolve. But now seeing it again, so we need to understand what this means and how to correctly resolve and then avoid going forward. https://capture.dropbox.com/xFDP8rUPdoGwLAZs?src=ss We tried to “restart dispatcher. that ran for 3 min, but still came back with red and a larger queue size, etc. any ideas what this means, how to resolve and then how to avoid?
Looking for advice on the managing the Acumatica Push Notifications that covers the below details.1. Ways to manage push notifications. How to identify the specific Push Notification that caused the issue on the Ques. The reason for the Ques not responding and finally why the data in the queue is deleted.2. How to prevent loss of push notification information on the que due to issues.
The Active Users list in the System Monitor shows individual users multiple times. Is this something we need to be concerned about and is it consuming resources? (In our prior ERP seeing the same user multiple times meant they hadn’t logged out properly or a session hung.) It’s especially strange that the “admin” user appears multiple times with high “Time from Last Activity” values as no-one uses that login.Do we need to take action on this or is it normal? Thanks!
Pretty sure this is a bug:In the SM203525 Space Usage / List of Snapshots:Highlighted the first snapshot, which as you can see is Kirk Properties 2021-03-06. Clicked on the name, it brings up the tenant screen, but… …while it shows the correct tenant it shows the wrong snapshot, and one that doesn’t even belong to this tenant! Dangerous, to say the least!
We’re trying to do our first major version upgrade since going live. I’ve spent dozens of hours testing in the sandbox and the whole company is prepped (and excited!).Then on Monday, the wrong version was ‘upgraded’. No worries, mistakes happen. But on Tuesday our partner was told there is now no upgrade path. And Acumatica’s plan is to upgrade to a release that’s coming out next week and is 6 (minor) builds ahead of the sandbox we’ve been testing in. Am I wrong in thinking this is dangerous plan? I’m down for whatever my partner says is safe, but I’m more puzzled (and getting frustrated and concerned) with the ‘no upgrade path’ and the inability for Acumatica to fix it’s error. What happened to all the benefits of SaaS, with our site super backed up and recoverable? Can a sys admin really push a button and those backups be gone? If that is the case, then how come a non-recoverable upgrade is not confirmed before they happen? Our partner or someone at our company should have r
Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records. Thanks !
Hello, In “Search in Files”, I can select multiple files at the same time, but if I click “delete file”, only the first file in selection will be deleted. Is it a bug? Or the system is designed to do so? Now, my question is , is there a way I can delete the out of date files in batch?
Hello, according to the below guide, I fully understand it is not allowed in some way to delete the "audit history".https://help-2020r2.acumatica.com/Help?ScreenId=ShowWiki&pageid=5ce60e66-6997-4aa1-8496-b1bb106c41cfAuditHistory: Contains information about the database size used for saving the audit history. To review the audit history, you use the Audit History (SM205530) form. You cannot delete the audit history, so we recommend that you turn on the field-level audit for no more than few forms. But it is really large and obsoleted in database. Can we delete, like more than 1 years old data? and how.The data is really large and grows rapidly. If the data can not be cleaned, it would be time consuming if we like to back up a snapshot, it would take hours.
Hello, Our company has run Acumatica for nearly 3 years. We installed Acumatica on our own server and database. As an IT stuff, I checked there are large amount of history records when opening screen SM205035. These records are not quiet necessary, so I want to clean them. However, if I click “Delete ALL” button, I would get request timeout. Maybe these records are too much(we set some scheduler run in minutes interval). I can select 1 page and delete 1 page’s record at once by clicking “delete”. but that is so time consuming. Is there a better way to clean them? To delete them directly from DB is probably a way to go, but I am afraid to broke the table constraints and reference of each other. Can anyone give me some directions.
Good day, we are doing a project to move data from QB. The vendor uses snapshots has development as move forward in the process from one tenant to another. The process has caused a major space issue. Does anyone have any advice. We have started to delete old snapshots; this frees up some space but it is ongoing issue.Thank you
Hello, I have been reading through the articles to figure why the automation scheduling is only working for the “Release AP Documents, but not for the Prepare payments and Process Payments. I am trying to schedule a regular check run to test for potential client. I did get it to work once a few days ago. The initialize scheduler is deactivated. Is there anyway to get it to turn back on, sounds like this may be my issue? Please advise. Thank you,Barbie Jeter
Hello again Everyone, I recently discovered that there are some wrong conversions set in my Inventory module. I have corrected them now but I can not seem to reflect to change in the conversion in my inventory reports, please help on how to fix this? Thank you! Kind regards,Mrivera67
Hi,We currently have 2 sets of Purchase Orders (i.e. 4 purchase orders in total) which have the same OrderNbr. Fortunately, this isn’t causing any issues in the database, since the 2 sets of PO’s have different types, i.e. 1 Drop-Ship and 1 regular PO, and luckily this has only happened twice in more than 2 years, but I don’t think this is normal behaviour, is it? Note that we are using MySQL as database.We’re using the numbering sequences with auto incremental values, so technically these 4 POs should all have had different reference numbers, right? Is there perhaps something we can do to enforce that this doesn’t happen? It is causing a little bit of confusion in our operations department when they see 2 POs with the same reference number.
Performance issue: users are complaining system (Build 20.203.0028) run slower than before which is 2020R1
Hello, I’ve read the postBut I am still wondering, Is anyone else experiencing this same kind of feeling? After our upgrade from 2020r1 to 2020r2 (Build 20.203.0028), users are saying the system is obviously run slower than before. Like placing SO lines, it would take more time to get the inventory id filled in. Like saving a document, it would take more time to complete. Which means they feel OK before, and feel bad after. The hardware and users did not change. I don’t know. Is it an illusion? Or is it really due to some new features bring in by 2020r2 that would cost more system resources? Can someone give me some guidance to make system run faster, like turn off any unessential features?
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