System Health and Performance

Discussions about optimizing performance

  • 106 Topics
  • 383 Replies

106 Topics

N
Jr Varsity III
Nelson YipJr Varsity III
asked in System Health and Performance

Acumatica crashes and restarts

Has anyone encountered this issue before, that Acumatica shutdown then restart itself.At least once per day.  

12
J
Jr Varsity II
7 days ago
C
Varsity I
chidao
asked in System Health and Performance

System Email Account - The mail receive has fail. NO Invalid credential (Failure)

HI All,I set up a System Email and get this error. Please help if you know how to solve itThanks in advance. 

12
Chris Hackett
Community Manager
1 year ago
dougmcbride79
Varsity I
dougmcbride79Varsity I
asked in System Health and Performance

Is it Safe to Run "Validate Inventory"

Is it safe to run “Validate Inventory” on a weekly basis?  

12
smarenich
Acumatica Moderator
2 years ago
R
Freshman I
RSHAH1Freshman I
asked in System Health and Performance

Automation Scheduler is not working and icon not showing as Active

Hello Team,, Can you please check why the scheduler is not working i set the required field but still its now working…  

11
aaghaei
Captain II
7 months ago
C
Jr Varsity II
cwomack98Jr Varsity II
asked in System Health and Performance

2021R1 Multiple instance behavior

Since upgrading to 2021R1 we are having an issue where if you are in the licensed tenant and open a new browser to open test tenant, it logs you out of the licensed tenant.  Has anyone noticed this behavior lately? 

10
C
Varsity II
1 year ago
C
Varsity I
chidao
asked in System Health and Performance

Customer location drop down list on sale order is disappear

Hi All,There are some reasons the drop down list of customer location in sales order is disappear. Please advise how can I bring it backThanks in advance,Yên Chi

10
C
Varsity I
1 year ago
hayleehicks
Varsity I
hayleehicksVarsity I
asked in System Health and Performance

PO Receipt Nbr not clickable on Inventory Transaction History screen in 22 R1?

Is anyone else experiencing this issue after upgrading to 22 R1? I’ve been able to replicate in 22.105.0031 and 22.107.0022 in Chrome and Firefox. Is this a bug?

9
S
Acumatica Employee
8 days ago
R
Freshman II
rebeckamckinney53Freshman II
asked in System Health and Performance

Test Tenant Issue after Update

For most of our companies, we normally setup a test tenant. I noticed today when logging into one that the test tenant was not available. I looked and they recently had an update applied. I then looked at another customer, who I haven’t accessed in a while, and they also didn’t have a test tenant. These are our only 2 clients who have their acumatica automatically updated. The test tenant is not available in the dropdown nor is it available in the tenants window. I then went and looked at Space Usage. It shows both the live/active tenant and the test tenant, but beside the live tenant it has a checkmark for Current. It does not have that for the test tenant. Has anyone else experienced this? 

9
A
Freshman II
1 month ago
J
Jr Varsity III
jeffersonmacedoJr Varsity III
asked in System Health and Performance

System queues monitor - queue size is possibly exceeded

Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records.   Thanks !

9
Naveen Boga
Captain II
7 months ago
C
Jr Varsity II
ckwiat46Jr Varsity II
asked in System Health and Performance

Systems Queues Monitor - and Push notifications not firing

Hoping someone can help. We are seeing issues where push notifications are not firing. we saw in the systems queue monitor that it’s flashing red. Looks like the queue size is exceeded. We have seen this before and don’t really know how we got it to resolve. But now seeing it again, so we need to understand what this means and how to correctly resolve and then avoid going forward. https://capture.dropbox.com/xFDP8rUPdoGwLAZs?src=ss We tried to “restart dispatcher. that ran for 3 min, but still came back with red and a larger queue size, etc. any ideas what this means, how to resolve and then how to avoid?

8
D
Freshman II
1 year ago
C
Varsity I
chidao
asked in System Health and Performance

Trouble in set up Auto Schedule of Process Shipment SO503000

Hi All,When creating SO type TR, the information of the Customer will be default as MAIN:I would like to create a Schedule that will auto UPDATE IN all shipments that has customer ID MAIN and Custsomer Name MAIN as belowBut it seems this condition doesn't work. Do you have any idea to process with this condition.Best regards,Yên Chi

8
Chris Hackett
Community Manager
14 days ago
C
Varsity II
ChandraMVarsity II
asked in System Health and Performance

Best Practices to Manage Acumatica Push Notifications

Looking for advice on the managing the Acumatica Push Notifications that covers the below details.1. Ways to manage push notifications. How to identify the specific Push Notification that caused the issue on the Ques. The reason for the Ques not responding and finally why the data in the queue is deleted.2. How to prevent loss of push notification information on the que due to issues.

8
Chris Hackett
Community Manager
1 year ago
TimRodman
Semi-Pro III
TimRodmanSemi-Pro III
posted in System Health and Performance

Audit History Purge Customization

☘ Hoping I get lucky here!Has anyone developed a customization to purge the AuditHistory table?I’m thinking a simple screen called Purge Audit History with a PURGE button, a Days Old field, and a Save button so the Days Old value can be saved for the next time you launch the screen.When you press the PURGE button, it would delete records in the AuditHistory table that are more than the Days Old value that you input on the screen. The SQL Code would be something like Gabriel mentions here: Bonus points if you could add a schedule to this screen, but, honestly, I’d be perfectly happy to manually press the PURGE button. I just need a way to clear a table that has grown out-of-control.If no one has developed this, maybe someone like @Yuriy Zaletskyy or @Gabriel Araujo could develop this and resell it to interested people like me 😀

7
Robert Sternberg
Semi-Pro III
6 days ago
A
Semi-Pro II
alicezyks51Semi-Pro II
asked in System Health and Performance

System Monitor - Active Users list shows many duplicates

The Active Users list in the System Monitor shows individual users multiple times. Is this something we need to be concerned about and is it consuming resources? (In our prior ERP seeing the same user multiple times meant they hadn’t logged out properly or a session hung.) It’s especially strange that the “admin” user appears multiple times with high “Time from Last Activity” values as no-one uses that login.Do we need to take action on this or is it normal? Thanks! 

7
A
Semi-Pro II
1 year ago
S
Freshman II
sheilao08Freshman II
asked in System Health and Performance

User cannot add/upload files to transactions system seems to spin or hang - was working for her the last year

An end user has been having issues lately with adding file attachments to transactions such as AR Payments.  She has Admin Security, her security has not changed and she has the same security roles as other users and they are not having the issue.  She has been adding attachments for over a year and lately it just spins and the screen hangs when she chooses upload.  Also when she does the drag and drop her icon just spins.  If she refreshes the screen, sometimes the file is there and is uploaded.  But sometimes it isn’t.If she goes to another testing tenant it works just fine and she is able to add an attachment. I can add the attachment she is trying to add just fine and it works immediately in production.I have had her clear her cache in Chrome, also she has tried Firefox browser and the issues still occurs.  Any suggestions before I open a support case?

7
kandybeatty49
Captain II
1 year ago
S
Freshman II
sheilao08Freshman II
asked in System Health and Performance

Adding Link to email doesn't work, window hangs and cursor spins

If I create an email and type a word in, then click Insert Link, when the Insert Link window appears, the system is hanging and I have to reload the page to exit out. I am an admin and have permissions (Delete) to Files and File Maintenance under the Hidden folder.I also tried Incognito (Chrome) as well as Mozilla Firefox.  See attached video.  Any suggestions?Recording is saved at link below.https://www.screencast.com/t/eeOsJ4lRLDZt

7
manikantad18
Pro I
1 year ago
emelda71
Freshman II
emelda71Freshman II
asked in System Health and Performance

Bandwidth Requirements Using Acumatica

Good day.What is the minimum bandwidth required by a customer subscribed to Acumatica SaaS?Many thanks,EM.

7
emelda71
Freshman II
3 months ago
R
Captain II
ray20Captain II
asked in System Health and Performance

Is there a way to delete/clean files in batch?

Hello,    In “Search in Files”, I can select multiple files at the same time, but if I click “delete file”, only the first file in selection will be deleted.    Is it a bug?  Or the system is designed to do so?        Now, my question is , is there a way I can delete the out of date files in batch?

7
Laura02
Captain II
11 months ago
Michael Ndungi
Varsity I
Michael NdungiVarsity I
asked in System Health and Performance

Error sending Email using Oauth 2.0 modern authentication

I configured emails using azure Modern authentication. On email address I specified donoreply@xxx.com which I used to sign in to the azure application.On reply address I specified support@xxx.com, still an account in office 365. I tried to send email now using support@xxx.com but got the following error in Acumatica. It seems I cannot send emails through the created application using any user.Could I have left out any permissions, or what might be causing this?Kindly assist Urgent!Thank you all.

7
S
Freshman II
2 months ago
R
Freshman I
RSHAH1Freshman I
asked in System Health and Performance

Regarding Acumatica Time is not showing correct

Hello Team, One issue is facing that in acumatica time and system time is different and due to that session expire issue is happens quite alot so i want to fix the issue regarding set the EST time in Acumatica platform so your help is alot to me  Please find attachment. Thanks and RegardsRushabh Shah@Naveen Boga @laura01 @BenjaminCrisman 

6
S
Freshman II
3 months ago
R
Captain II
ray20Captain II
asked in System Health and Performance

Clean "automation schedule history" ,SM205035

Hello,     Our company has run Acumatica for nearly 3 years. We installed Acumatica on our own server and database. As an IT stuff, I checked there are large amount of history records when opening screen SM205035.    These records are not quiet necessary, so I want to clean them.     However, if I click “Delete ALL” button, I would get request timeout. Maybe these records are too much(we set some scheduler run in minutes interval).       I can select 1 page and delete 1 page’s record at once by clicking “delete”. but that is so time consuming.      Is there a better way to clean them?      To delete them directly from DB is probably a way to go, but I am afraid to broke the table constraints and reference of each other.       Can anyone give me some directions.

6
R
Captain II
4 months ago
H
Freshman I
henkmeyer05Freshman I
asked in System Health and Performance

Send Receive Email gives an error every minute.

I need assistance please,How can I solve this Issue,  Thanks in advance.

6
H
Freshman I
1 year ago
D
Freshman I
DavekirkfreeportFreshman I
asked in System Health and Performance

SM203525 Space Usage / List of Snapshots again. Bug!

Pretty sure this is a bug:In the SM203525 Space Usage / List of Snapshots:Highlighted the first snapshot, which as you can see is Kirk Properties 2021-03-06. Clicked on the name, it brings up the tenant screen, but… …while it shows the correct tenant it shows the wrong snapshot, and one that doesn’t even belong to this tenant!  Dangerous, to say the least!

6
D
Freshman I
2 years ago
N
Semi-Pro I
NoahSemi-Pro I
posted in System Health and Performance

Are SaaS upgrades often so difficult and are errors irreversible?

We’re trying to do our first major version upgrade since going live.  I’ve spent dozens of hours testing in the sandbox and the whole company is prepped (and excited!).Then on Monday, the wrong version was ‘upgraded’.  No worries, mistakes happen.  But on Tuesday our partner was told there is now no upgrade path.  And Acumatica’s plan is to upgrade to a release that’s coming out next week and is 6 (minor) builds ahead of the sandbox we’ve been testing in. Am I wrong in thinking this is dangerous plan?  I’m down for whatever my partner says is safe, but I’m more puzzled (and getting frustrated and concerned) with the ‘no upgrade path’ and the inability for Acumatica to fix it’s error.  What happened to all the benefits of SaaS, with our site super backed up and recoverable?  Can a sys admin really push a button and those backups be gone?  If that is the case, then how come a non-recoverable upgrade is not confirmed before they happen?  Our partner or someone at our company should have r

6
N
Semi-Pro I
1 year ago
E
Jr Varsity II
erinJr Varsity II
asked in System Health and Performance

The Automation Schedule History show completed but statement not still prepare.

Hi Everyone Do you know what happen for below as the automation schedule listing as the history show in completed but the statement itself is still no process   

5
E
Jr Varsity II
2 years ago

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