System Health and Performance
Discussions about optimizing performance
- 50 Topics
- 204 Replies
If I create an email and type a word in, then click Insert Link, when the Insert Link window appears, the system is hanging and I have to reload the page to exit out. I am an admin and have permissions (Delete) to Files and File Maintenance under the Hidden folder.I also tried Incognito (Chrome) as well as Mozilla Firefox. See attached video. Any suggestions?Recording is saved at link below.https://www.screencast.com/t/eeOsJ4lRLDZt
User cannot add/upload files to transactions system seems to spin or hang - was working for her the last year
An end user has been having issues lately with adding file attachments to transactions such as AR Payments. She has Admin Security, her security has not changed and she has the same security roles as other users and they are not having the issue. She has been adding attachments for over a year and lately it just spins and the screen hangs when she chooses upload. Also when she does the drag and drop her icon just spins. If she refreshes the screen, sometimes the file is there and is uploaded. But sometimes it isn’t.If she goes to another testing tenant it works just fine and she is able to add an attachment. I can add the attachment she is trying to add just fine and it works immediately in production.I have had her clear her cache in Chrome, also she has tried Firefox browser and the issues still occurs. Any suggestions before I open a support case?
☘ Hoping I get lucky here!Has anyone developed a customization to purge the AuditHistory table?I’m thinking a simple screen called Purge Audit History with a PURGE button, a Days Old field, and a Save button so the Days Old value can be saved for the next time you launch the screen.When you press the PURGE button, it would delete records in the AuditHistory table that are more than the Days Old value that you input on the screen. The SQL Code would be something like Gabriel mentions here: Bonus points if you could add a schedule to this screen, but, honestly, I’d be perfectly happy to manually press the PURGE button. I just need a way to clear a table that has grown out-of-control.If no one has developed this, maybe someone like @Yuriy Zaletskyy or @Gabriel Araujo could develop this and resell it to interested people like me 😀
Hello, We are encountering an issue after a recent Acumatica upgrade, with the DeviceHub.Basically, the printer has been configured and was working prior to the upgrade (on version 2021R1), however after installing the latest DeviceHub version 2022R1, the log shows the following message. When I am trying to use the ‘UPDATE PRINTER LIST’ on the ‘Printers’ screen in Acumatica, the DeviceHub log is not registering the request being made from the Acumatica web app. Note: The printer is correctly installed and the machine which is being used to run DeviceHub does have access to it as well. Has anyone ever encountered this please? Thanks and Regards,Nigel Pace
Hoping someone can help. I wonder if I can have a few ideas on how to resolve/investigate this case as we are experiencing this issue to one specific site. The queue size is overloaded not letting a business event get triggered. I have tried cleaning the queue and restarting the dispatcher, and it works fine, however, the next day I checked the business event history and no further events had been triggered so I updated one customer to ensure it was still working and it didn’t work. Then I manually cleared all the queues again as I did previously, retested the customer and it worked… how can we optimize the system so this will run as it should?Furthermore, I’m comparing a few GIs and Business events but I have no idea what is causing this as the GI has only a few records. Thanks !
Hi Team, When I try to load entries under the “Approvals” screen, I didn’t find any entries. Later on, when I log in on a different network, all the entries suddenly showed up at the same time. May I know what is the issue here? And what could be the possible fix to avoid such instances in the future? Thank you. Regards,King
Hello.So my DB has significantly increased in size. I suspect the culprit are orphaned snapshots. I had the warning signed in System → Tenants, that there were at least 2 orphaned snapshots but when I clicked on optimize database to remove does orphaned snapshots I got an error almost immediately and then the warning sign disappeared. Is there a way I can manually check in the SQL database to see if there are any orphaned snapshots and to delete all those records from the database? Also when I check the database size in the Acumatica Interface by going to System - Tenants - View Space Usage, it shows the database size is 110GB in total - but SQL Management Studio shows the Database Size is almost 300GB and when I do a manual backup thats about the size of the .bak file... Any pointers as what I can do to fix this issue would be greatly appreciated.
Hello, need your help in executing below query through customization package in live. Is it safe to execute below query. we found over 2+ Lakhs records in this table and we think they are not useful for us. TRUNCATE TABLE AUScheduleExecution
Hello, I have been reading through the articles to figure why the automation scheduling is only working for the “Release AP Documents, but not for the Prepare payments and Process Payments. I am trying to schedule a regular check run to test for potential client. I did get it to work once a few days ago. The initialize scheduler is deactivated. Is there anyway to get it to turn back on, sounds like this may be my issue? Please advise. Thank you,Barbie Jeter
Looking for advice on the managing the Acumatica Push Notifications that covers the below details.1. Ways to manage push notifications. How to identify the specific Push Notification that caused the issue on the Ques. The reason for the Ques not responding and finally why the data in the queue is deleted.2. How to prevent loss of push notification information on the que due to issues.
Hoping someone can help. We are seeing issues where push notifications are not firing. we saw in the systems queue monitor that it’s flashing red. Looks like the queue size is exceeded. We have seen this before and don’t really know how we got it to resolve. But now seeing it again, so we need to understand what this means and how to correctly resolve and then avoid going forward. https://capture.dropbox.com/xFDP8rUPdoGwLAZs?src=ss We tried to “restart dispatcher. that ran for 3 min, but still came back with red and a larger queue size, etc. any ideas what this means, how to resolve and then how to avoid?
Has anyone else noticed this behavior on 2020R2 and later versions?We are seeing this on a third client environment, and the second time for this particular environ.On Feb 28th Tenant 3 had a full snap shot taken and restored to Test Tenant 4. Beginning on the morning or March 3 when a user logged into tenant 4 (or switched from tenant 3 to tenant 4) and this exceeded the 2 concurrent user limit in tenant 4... users logged into tenant 3 were logged out with the message “You have been logged out due to exceeding the number of tenants in the system.”Restarting the application, via Application Updates SM203510, seems to have resolved the issue and we plan to add this step to our snapshot process for migrating data from PROD to QA/Training environs.The same thing happened on a Snapshot done on Jan 10, and users logging in throughout the day Jan 11 received this error. Acumatica restarted the server and we had no further issues.
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