Everything Else

We want to create a new case when the Send button is clicked on the email activity.  We have setup Incoming mail processing for delivery@barefootspas.com.  This works if we send an email from an external source to delivery@barefootspas.com a case gets created.In the email activity screen we have setup a template that includes delivery@barefootspas.com on the CC of the email.  the TO: is the customers email address.  (see screen shot included).In this scenario, the email is received but the case is never created.   We have tried to put the delivery@barefootspas.com email address in the TO field along with the customer email, in the CC field and the BCC field.   The case does not get created with any

@Chris Hackett JFYI,  

I have 2 accounts in Acumatica Portal, one is with previous company. Both email ids are same, so I could not take the learn and certification pages. This error is showing “Sorry, that email address is already used!”. How to remove account with previous company profile. Thanks in Advance

Hi Community, I have used the segmented keys part of Acumatica to increase standard field lengths, but have not found a way to increase the standard length of a combo field for an attribute. It is set at 10 by default. Is there a way to increase this default to accept longer strings than 10? I am using 2022R1.  Thanks! Patrick 

How are your clients handling the scenario where one contact needs access to multiple business accounts/companies? I know one way is via the parent child relationships but not all of my clients situations can be resolved in this manner. Is there anyway to handle multiple business accounts without creating a user for each separate account?

I can not change the default address on a customer record or vendor record. The override check box does not actually override the record when you try to print a copy of the invoice.  We have been creating new customer accounts and new vendor accounts when needing to update a new record.  Any suggestions on what we are not doing correctly? Thank you in advance for your help,Lisa Z.

Hello guys, I’m planning to migrate from GoDaddy hosting(domain,email,website) to Microsoft, Since most of the applications like outlook etc. that we use are provided by Microsoft.Is anyone here using Microsoft hosting services to kindly assist me on how to go along with the migration?Kindly assist here on how to go along with this, Hosting on GoDaddy expires in some few days and I need to migrate to Microsoft before then and not wait for next year. Any kind of response will be highly appreciated. Thank you all 

when click trace its showing like this. 

I created a very simple parallel approval on projects based on branch.  There are two identical steps, the only difference being the employees who can approve the quotes.  After that are two steps relating to other branches.No approvals are being generated at all.  Am I missing something or is it a bug?   The second step for Suzanne is identical to the step for Danie except for her employee code.The same concept in PO’s is working.

I’m looking to see if the Bill To Address on a Sales Order can reflect the Address of a Contact or a Location without using code. Thoughts?

Hi,I do not do any transactions in acumatica but I am part of the support team (we just started using acumatica). I am wondering is there a documention per module I can read on so I would know the workflow (like, what goes first- SO, shipments, invoice), then what’s next. Or what Sales team are coordinating with Inventory staff and Accounting staff for. I know this is very generic, but I’d appreciate any idea that could help me have a little glimpse to how they work. Any documentation would be fine.Thanks!

I have a customer who would like to be able to create a quote from a lead.Could this be done with a workflow change?

When trying to enter a support case ,it is giving an error, requiring a case id.

I am trying to email a quote from the mobile app. How would I do this?

Hi all, we have a Business Account attribute CSREP (combo dropdown for customer service representative). We have former employees assigned to hundreds of business accounts that would have to be changed by hand, manually. Is there an easy way to do a mass change of CSREP from say “John Doe” to “Susan Smith”? Thank you!

Hey Everyone, Recently we migrated to a different hosting server and some users started to experience issues with the Sidebar. It keeps spinning forever like in the image below. Some users are using Edge and others Chrome and it happens with both browsers, not necessarily at the same time and not everyone is having this issue. The only thing that helps fixing the issue is clearing the browser Cache, but days later it happens again.  Just wondering if anyone experienced this issue before? It may be something server side related...any insights are much appreciated!! We are in the 2022R1 versionThanks in advance!

I have created a stock item with Standard Valuation Method and have updated the pending cost and default prices as shown below: But upon processing 2 step transfer, the total (COGS) costs aren’t getting calculated. Kindly guide me out if I am missing out something here.

Hello,We want to give some of our customers very restricted access to Acumatica.  Just a few screens, and we want them to only see their own customer ID’s records and reports.However, the way restriction groups seem to work this will take a lot of maintenance.I can create a group, assign the user, associate a customer ID, and they still have access to ALL customers unless all of the other customers belong to a different restriction group.Is this correct?I can’t just say “you can only see this customer ID and nothing else” without creating and maintaining other restriction groups?I feel like I am missing something basic here in my understanding.

Hi,Is there a central location for a list of database changes per release?  I saw a pdf for the database changes associated with 2022R2 but for the life of me, I have not been able to find it again! Thank you in advance!

When trying to setup an approval map, i noticed that under the customer entity it is missing a field that would be nice to have….”Price Class”. Does anyone know if it is possible to add this field to the list of values that appear here:​​​

Hi guys, when I tried to release some of our employees time cards, the system showed error as below. I changed his currency ID in the Employees page (EP203000) to be the same as the company’s base currency and checked again, it’s still like this. What else needs to be done? Thanks! 

We need to change the report name when we export the report to PDF or Excel.How we change that export file name?

Good day,I have the role of Administrator.  My Receivable browser is missing the insert New record; the plus sign on my Acumatica Browser.How do I put i back?  Why is missing is weird?  We are using 2022 R1.Thank you for your assistance. 

Good day,I asked my VAR to change the login pics to my company’s product picture to give my users a feeling of ownership to Acumatica.  It seems that this request shouldn’t cost a customer to have this changed.  We are on SAS version with no access to update these stock photos.  The quote was for $750.00; however it is more a principle to customer service not the amount.  The company has a significant investment in Acumatica.  Charging doesn’t seem to be in the spirit of Customer success and satisfaction stated by the Acumatica CEO on his KeynoteI am hoping that the fee could be waived in the spirit of Customer Service. Just looking if anyone else has had this experience.  Not hopefully.Thank you@Evan G 

I added a Link Widget to a dashboard and attempted to add an external URL to the Description field. The HTLM I entered had an issue and now I can’t edit of delete the Widget.