Discussion Forums

We're testing Workgroup-based approval routing (Company Tree, EP204061) as the Approver on an Approval Map (EP205015) so any member of a group can approve when the primary approver is unavailable. This works as expected in 2025 R1. We're migrating to 2026 R1 in ~3 months and want to confirm: has the Workgroup-as-Approver mechanic, or general Company Tree behavior, changed at all in 2026 R1? We're aware 2026 R1 adds new approval workflow support for Inventory Adjustments specifically - just want to confirm nothing changed for existing AP/PO/Expense approval maps already using Workgroups.Is there any recommended best-practice approach than this work group or org-chart approach?

This appears to be a bug unless someone can help explain what is happening (and possibly how to avoid) I am attempting to add a 2nd UOM for a group of items purchased from our default vendor. Typically we might buy an item in a 100 unit case but the default vendor offers the same item in a 200 unit case as well.  When I add the new UOM on the Vendors tab of the Stock Item and click save, the new UOM will be listed with the original one and only the old UOM will have the Default (for Vendor IsDefault) checkbox checked. However, if you refresh the page you will discover that neither row has the default checkbox selected!The item no longer has a default vendor?! How? and why?  If you try to add the new UOM from Vendor Inventory (PO201000), you get an error “An attempt was made to add a duplicate entry.” even though that page is capable of displaying and editing multiple entries Is there an easier way to load this data without removing default vendors from our items? 

When I try to open my page in 26R1, I now get the following new error in the screen:An Error Occurred While Processing Your RequestThe Void CorrectShipment(PX.Objects.SO.SOOrderEntry, PX.Objects.SO.SOShipment, CorrectShipmentDelegate) method in the DeliveryTracking.SOShipmentEntryDeliveryTrackingExt graph extension is marked as [PXOverride], but its signature is not compatible with the original method. What changed between 24R2 and 26R1?  I looked in the Developer Release Notes but nothing was mention for CorrectShipment or SOShipmentEntry.Here’s my code:        [PXOverride]        public void CorrectShipment(SOOrderEntry docgraph, SOShipment shiporder, CorrectShipmentDelegate baseMethod)        {            DeliveryTrackingSOOrder ext = docgraph.GetExtension<DeliveryTrackingSOOrder>();            try            {                ext.skipDeliveryTrackingSubmitOnSave = true;                baseMethod(docgraph, shiporder);            }            finally            {               

When multiple approvers are assigned to one step and any of the approvers can fully approve that step, then one of the approvers approves that step, the other approvers are typically unaware this has happened. If they also try to approve the same step, they receive a fairly cryptic message about being “not authorized”. It would be much better if the message returned told them the workflow step had already been approved. As is, it leads them to believe there is a permissions issue or some type of error happening.Has anyone found a good workaround for this? Obviously over time we can train the approvers to recognize the cryptic message and understand why they are getting it, but it would be better if the message was more clear/informative.Any other thoughts on this?Thanks,Mike

We are getting an error when using the Substituted List function on the stock item screen in an import scenario.From what we read, this is supposed to be supported. We created a substitution list with the stock item (original value) and vendor part number (substitution value).The field in the excel file ([Vendor Inventory ID]) contains the original value. We were expecting the inventory ID to be replaced with the substitution value (stock item), but we are getting an error that suggests it is trying to insert a new value. Anybody have thoughts or suggestions?   

Hi Everyone,We're encountering a customer sync issue with the BigCommerce Commerce Connector.We use a single Generic Guest Customer Account in BC201000 to store guest customers. When a guest customer later registers as a standalone customer in BigCommerce, Acumatica attempts to create a new customer record but the sync fails with the following error:“ The Customer record with the same field or fields (user@email.com) in the ERP system has already been synchronized with another Customer record with external ID user@email.com.” We searched the BCSyncStatus table (using both a GI and the All Records tab) but found no mapping for the reported external ID. We also tried making the original guest location inactive and changing its email address, but the error persists. Any suggestions would be greatly appreciated.

Hi Team,I am looking for the 26 R1 customization project, but I couldn't find it in the thread below either.Could someone please share the project or let me know where I can access it?   

Does someone know if Acumatica is planning something to handle the catch-up contributions for 2026? Standard contributions will be pre-tax, and catch-up will be taxable. Thanks,  Andres  The 401(k) employee contribution limit for 2026 is $24,500, with catch-up contributions of $8,000 for ages 50–59 and $11,250 for ages 60–63.Standard Contribution LimitsFor 2026, the maximum employee deferral to a 401(k), 403(b), or 457(b) plan is $24,500, up from $23,500 in 2025 (IRS Notice 2025-67). This limit applies to the combined total of traditional pre-tax and Roth 401(k) contributions.  IRS+2Catch-Up ContributionsAges 50–59: Eligible to contribute an additional $8,000, bringing the total possible contribution to $32,500.    3 Ages 60–63: Under the SECURE 2.0 “super catch-up” provision, participants can contribute an additional $11,250, for a total of $35,750 if their plan allows.    3 Starting in 2026, catch-up contributions for employees aged 50+ who earned more than $150,000 in FICA wages in

I created a GI that monitors SO Lines for items that are “Explodable” which are designated via an item attribute. I’m new to creating business events but I want an import scenario to run when new records are added to this GI. When the items are exploded the “Explodable” item is deleted from the sales order, thus not returning to the GI that monitors sales order lines. Do I have my business event set up correctly? I can’t seem to get it to fire.  XML AttachedThe import scenario itself operates as expected.

We have an issue where our team processed a production Move transaction for the incorrect qty. and work order closed. Finished goods is now overstated and raw/pack understated. What is the best way to return and deconstruct some of that product to reduce our FG and increase the Raw/Packs?

Info:Payroll is currently supported in all US States and Canadian Provinces. (Partners who have not implemented payroll in Canada should still create a presales support case first.) Payroll is not officially supported in US Territories (Puerto Rico, etc.)  Functionality Puerto Rico Virgin Islands (US) Guam American Samoa Norther Mariana Islands Setup Work Location Yes Yes Yes Yes Yes Hire Employees Yes Yes Yes Yes Yes Process Payroll Yes Yes Yes Yes Yes Government Reports - - - - - Create US W-2 Yes Yes Yes Yes Yes Create Territory W-2 or equivalent form - - - - -

Hey, gang - I’m not able to link an Employee to a user and for the life of me I can’t figure out why.   The Employee is not selectable in the Linked Entity  The emails between the Employee profile and User profile are identical There is NO contact that the employee or user is linked to. There are other employees that have similar configuration (Class, Branch, Department, etc.) that have no issues linking. There IS a business account and vendor set up for this employee, but there is no meaningful link between the BA/Vendor and Employee other than the name.Any ideas on where else I need to look?  

I work in a furniture business and looking at ways to reduce manual entry of Sales Orders. We have many small sized customers who do not have advance tech ability and often send their order either as a PDF attachment or in the body of an Email.  They are not too interested in EDI.  I’m looking for a system can read these PDF/emails as they are the same format each time and automatically import and create a SO.  Currently only found Artsyl but I’d like to review a few.Does anyone use a system like this already?  I am very interested in you experiences and suggestions.Thanks

I’ve used some of the samples for conditional formatting based on values, and I think I’m missing some small bit.I’ve added the code below.On the first field, referencing the custom field, it will always return “false”. That field is in the extended “CROpportunityHeader” which is the class for the view “Opportunity”. Slightly interesting point, if I intentionally misspell the custom field name it does the same thing, leading to believe that I need to do something to indicate it’s in a DAC Extension.On the second colored field, when I reference “CuryAmount” rather than the custom field it seems to works as expected.template>   <style>    [data-has-value="true"] input {    background-color: #d4edda !important;    color: #155724 !important;    }    [data-has-value="false"] input {    background-color: #2bb14a !important;    color: #155724 !important;    }     [data-rating="green"] input {        background-color: #155724 !important;    }    [data-rating="red"] input {        back

Is there a way to have an option on the Sales Order screen to print a copy of a Sales Order without any pricing? There are times when we may have an order that we have to give to an employee and we do not want any pricing printed on the SO. It would be nice to have an option called “Print Order - No Prices” as a menu option from within the Sales Order screen. Thank you!

I’m a wholesale distributor with my own fleet of delivery trucks and daily delivery routes. Is there a way in Acumatica to sequence individual shipments so they appear on the Truck Manifest IN THE SAME ORDER in which they would be delivered? OR since the Manifest is generated from a Picking Worksheet, is there a way to sequence shipments on the Picking Worksheet? Thanks.Mike PetersSanico, Inc.

We have a large customer that places multiple orders per week. Since the customer has central receiving we think it will make the most sense to create a bulk Batch Pick List for picking purposes. However, the delivery route that services this customer INCLUDES SHIPMENTS FOR OTHER CUSTOMERS as well. These “other orders” would be on a separate Pick List, and hence a different Picking Worksheet and Truck Manifest.In this scenario, Is there a way for us to create a Batch Pick List from one set of shipments for picking and then re-create another Pick List to include the batched shipments with the shipments for other customers? Or, can separate Worksheet #’s be combined into one Truck Manifest? I’d rather not have our drivers have to carry two separate manifests. THanks.mikeSanico, Inc.

We maintain a few different Shopify store that feed into Acumatica. One of them closed earlier this season and we had one store created to test out some functionality. As we are launching a few new stores we want to keep ACM clean. There is a delete icon in the Shopify stores toolbar but it is always greyed out. Is there a way to delete? 

Hi Everyone,I'm facing an issue while trying to import a snapshot in Acumatica.Environment:Acumatica Version: 25.101.0153 Deployment: Local IISIssue:When I navigate to SM203520 (Tenants) → Snapshots → Import Snapshot, select the snapshot file, and click Upload/Import, I immediately receive the following error:Error: The file is not found, or you don't have enough rights to see the file.I've attached a screenshot of the error.What I've checked so far:Running as an administrator. Verified that the snapshot file exists. Confirmed that the user has administrator privileges in Acumatica. Restarted IIS and the application.However, the same error still occurs.Any suggestions or guidance would be greatly appreciated.Thank you!

We set up a prepayment terms ID with the settings to require %100 prepayments for an order to be processed. When using integrated credit card processing for payments, such as Authrize.net, we find that the system will recognize transactions that have only been autrhorized (not captured) as paid and apply it towards the order.See the screenshot of such a payment in the sales order.  Is there a way to overwrite it and it should recognize it only when it’s captured? Below is a screenshot of the terms set up. 

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We have 5 Companies that have different cash accounts.  A payment was posted in Company 04, and a deposit was made in Company 04 in Acumatica.  However, when attaching the backup, it was noticed the checks we deposited into the wrong company at the Bank and went into Company 01.  Since the payment and deposit were all made in the correct company in Acumatica, as well as in the subaccounts, can a Transfer Funds from Banking module be used?  I was also thinking of using a Journal Entry and using our intercompany accounts. What is the best way to record a deposit posted in the wrong company with the bank.  Everything in Acumatica was correct.  

Does anyone know of a way to generate production tickets from MRP for the total quantities that are in demand for an item.  Currently it is showing the same item multiple times and if you generate tickets it will create one by one instead of a sum of the quantity.  If we manually sum the qty and create a work order for that quantity, mrp still shows the demand one by one until it’s complete.  Quite cumbersome to keep on track.  Any suggestions?

We are currently using the DocuSign integration, however, we find the workflow and click requirements to be extremely tedious and excessive. We are using it to send out rental contracts (through the Sales Order screen and form) to be signed by our customers. The form we send to be signed changes very little between customers, yet we still have to manually edit every form being sent through DocuSign to place the signature lines and initial lines on the document. There is apparently no way to create a template? It takes as long, or longer in some cases, to prepare the DocuSign document than it does to prepare the Sales Order. It should take almost no clicks or time to prepare the document for signature. It should be, at most, a toggle button to say “Send DocuSign” or “Require Signature” or something along those lines. A copy of the “signed” document does NOT get attached to the Sales Order automatically and there is no way to track the DocuSign envelope status from within Acumatica. It a

Hey team, did anybody found a way to change Service Order type after its created (even after appointment is created) without the need to cancel and re-create everything from scratch? This feature would be super helpfull!