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Question

move created with incorrect quantity in Acumatica and the work order is completed.

  • June 15, 2026
  • 4 replies
  • 52 views

We have an issue where our team processed a production Move transaction for the incorrect qty. and work order closed. Finished goods is now overstated and raw/pack understated. What is the best way to return and deconstruct some of that product to reduce our FG and increase the Raw/Packs?

4 replies

angierowley75
Acumatica Moderator
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  • Acumatica Moderator
  • June 15, 2026

Is the Production Order in status Complete or Closed?


  • Author
  • Freshman I
  • June 15, 2026

Production order status Closed. what if in both scenarios?

Thank you for quick response


  • Author
  • Freshman I
  • June 15, 2026

@angierowley75 Can you please help me on this request?


  • Acumatica Employee
  • June 15, 2026

Hi Syalla,

I found a suggested recommendation to similar issue as per the below community question:-

Can you add labor and/or material issue to closed or completed work orders | Community

If you need to correct the cost of a completed inventory item you have several options:

  1. Create another production order and consume the item(s) from the first production order. Add any material additions/subtractions to the new production order. This works for some cases, but does not work for serialized items since the serial number is already received, and Acumatica doesn’t realize that you are issuing>receiving again.
  2. Use an inventory adjustment to adjust the on-hand cost of the mfg receipt, and in the same inventory adjustment, adjust the qty of whatever raw material needs to be adjusted.
  3. Use a disassembly order to receive the materials back into inventory and the recreate the production order with the correct materials.

None of these approaches work well if you’re using the product configurator. You end up with duplicate configurations and it’s hard to tell which one is the correct one. We’re planning on customizing the product configurator so that it allows you to change a completed/closed configuration. It will bypass the step that updates materials on the production order and just show the user a warning that materials need to be manually updated.

 

Thanks,

Dishant